Connect blog-icon

Last month, our CEO Dinni Jain shared Google Fiber’s expansion plans, and asked you to stay tuned for more news about where Google Fiber is heading next. Wait no longer. Today, we’re happy to share that Google Fiber is working to build a fiber-to-the-home network in Omaha, Nebraska.


The first step is getting a license agreement, which allows us access to build in the city’s right of way, approved by the Omaha City Council. We expect that process to kick off at the Tuesday, October 4, Council meeting. Once the license agreement is approved, we’ll get right to work, with construction starting in early 2023.

With two Google data centers already in the Omaha metro area and another one under construction, Google has been a part of the community for a while. At Google Fiber, we look forward to deepening connections with Omaha’s residents and businesses by providing fast, reliable internet service. Omaha residents can sign up for more information on our website.

Posted by Rachel Merlo, Head of Government and Community Affairs, Central Region

Read More


Last month, we shared some news about the places that Google Fiber is focused on building in next. We talked about where — but not how — we plan to build fiber-to-the-home networks for the next generation of internet users.

Google Fiber’s differentiating factor has long been our vision that the internet should be measured in gigs, not megs. We’ve always believed that the internet would depend on faster and faster speeds, and symmetrically fast speeds at that. And at a price of just $70/month — which has never gone up in over a dozen years — meant that we were serious about getting that speed into people’s homes.

We used to get asked, “who needs a gig?” Today it's no longer a question. Every major provider in the U.S. seems to have now gotten the gigabit memo, and it’s only going up from there — some providers are already offering 2, 5, 8, even 10 gig products.

We began raising that bar even further in 2021 with the launch of a 2 Gig product (2 gig down; 1 gig up) at just $100 a month, but we knew that was just the next step in this journey of making multi-gig speeds widely available and accessible. In the coming months, we’ll have announcements to dramatically expand our multi-gigabit tiers. These will be critical milestones on our journey to 100 Gig symmetrical internet.

We’re already closer than you might think. This month, we took our testing out of the lab and into the home, starting with our first trusted tester, Nick Saporito, the Head of Commercial Strategy for GFiber. Look closely at that speed test below from Nick’s house in Kansas City — yes, that’s 20.2 gig download you’re seeing!

20 Gig speed test in the field - 20.2 Gig download speed (RxRate)

But just being fast (even the fastest) is not enough. It’s about all the aspects of providing multi-gig service to customers: pricing; value; simplicity and reliability of the product. That’s the highly curated customer experience that we’ve been working toward for years.

We believe that many, if not most, communities across America will ultimately have at least two, if not three, fiber providers and an incumbent coax provider. We see it in communities we plan to build in, and expect investment in the industry to continue.

This means that a fiber network alone will no longer be the differentiating factor it once was for internet providers. The unique selling points will be how that network is built to deliver symmetrical multi-gig speed at accessible pricing — all with a focus on enabling service that takes advantage of that speed not just to the home but in the home, as well.

And one that comes with an obsessive focus on providing the best customer experience possible at all points along the way.

Over the next few weeks, the Google Fiber blog will explore how we’re building our networks to enable our ultimate vision of the future of speed, from network infrastructure to content delivery to how to maximize speed inside your home.

The next big step in the speed space race is just around the corner, and Google Fiber is preparing to help you make the jump to hyperdrive.

Posted by Dinni Jain, CEO

Read More

In the next installment of our small business series, Will Roman, Founder and Chief Texan at Chisos Boots, takes us through how a homegrown company based in Austin is taking the cowboy boot industry by the (long)horns with the power of the internet. 

With the help of the internet, your local business can now take on international brands. For those in recent generations, the power of the world wide web — and reliable access to it — are often glossed over. But the internet’s impact cannot be overstated.

Countless things that used to require large capital investments — from storefronts to fulfillment software to even phone systems — can now be acquired by mom and pop shops at much more approachable rates.

Our small boot company utilizes Google Fiber internet service to create an outsized impact on the market. Here are a few tactics that have earned us a growing reputation as the best cowboy boots around.



We’re based in Austin, Texas, but reach customers around the state, the country and internationally.

We couldn’t afford a multi-million dollar headquarters building, but we did build a website that matches — and in many ways, exceeds — those of much larger boot brands. With e-commerce slated to command nearly 25% of all retail sales across the country, a significant number of your potential customers will be choosing between you and your competitors based on your websites. So make sure your digital storefront reflects your brand and tells your story. 

Not only does online software manage our website, it also manages our physical back-of-house and fulfillment operations, which is a radical departure from how we operated even a decade ago.


Access to an audience (really almost any audience) is radically easier than ever before. It may be cliche, but your blog, social media and even email all enable you to reach millions of people. 

Speaking to an audience in the millions used to require an advertising budget of dollars to match. With a fraction of that amount of budget, and a dose of creativity, you can now share your story with the entire world online.

Your unique voice and small business perspective are an advantage. In our experience, customers love seeing behind-the-scenes content from small teams, and love people who have a point of view. These are things that big corporations have more of a challenge with due to  their size. Use your size and accessibility to your teams to your advantage.


People do their research online, they find communities to interact with and they certainly entertain themselves online. Small businesses can be nimble and excel at leveraging these new habits.

The Chisos Community group on Facebook brings fellow customers and boot enthusiasts together. Reviews are shared, questions are helpfully answered. And group video chats are organized to connect with others.

Livestreams let you talk directly to your audience, and then share the recording to thousands more. We host large gatherings at our headquarters in Austin, but then involve others across the world by utilizing our Google Fiber connection.

The big companies might have more resources, but the internet enables small businesses to truly compete and thrive.

Posted by Will Roman, Founder and Chief Texan, Chisos Boot Company

Read More

Google Fiber is taking part in the FCC’s Affordable Connectivity Program and wants to make sure that all eligible new and existing customers are aware about this opportunity to get up to $30 toward your monthly internet bill. 

In order to participate, customers must first qualify through the FCC and then fill out the Google Fiber ACP Subsidy form to let us know you have enrolled in the program. You can find more information about how this program works and the process to ensure the benefit is applied to your monthly bill on our website.

Google Fiber is excited to be part of the Affordable Connectivity Program, which makes it more affordable to get online wherever you live. As a company, we’re continuing to work toward helping more people access fast, reliable internet.

The Google Fiber Team
Read More


This summer, Google Fiber celebrates the 10th anniversary of opening sign-ups in our first market, my hometown of Kansas City. The first few months after launch were intense and rewarding, humbling and inspiring. One of the greatest takeaways from that period - and demonstrated countless more times over the years - is that the most effective digital equity work happens collaboratively, when people who know their communities best are empowered to make a difference. 

The Digital Inclusion Fellowship, a program we co-founded with NTEN,  is one way that we’ve demonstrated the impact of this type of collaboration. Since 2015, 78 digital literacy leaders, advocates and practitioners from nonprofit organizations and municipal agencies across the country have been sponsored by Google Fiber. Through training and planning support that is delivered to these cohorts, these changemakers have created and managed projects ranging from improving access to the internet to multi-generational digital literacy initiatives. 

Because I have seen firsthand the impact this program can have on communities, it is my privilege to welcome the eighth cohort of Digital Inclusion Fellows, who are dedicated to broadening digital equity in their communities over the next year. This year’s Google Fiber sponsored fellows for 2022 include:

Atlanta, GA  Stacy Rozier, Goodwill of North Georgia

Austin, TX  Dan Reddi, Austin Public Library

Charlotte, NC  Natali Betancur, The Center for Digital Equity, and Chantez Neymoss, Charlotte Mecklenburg Library

Kansas City, MO  Erika Garcia Reyes, Revolución Educativa

Provo, UT  Baylee Swanson, United Way of Utah County

Salt Lake County, UT  Hoang Ha, Spy Hop Productions, and Jaleen Johnson, Utah Education and Telehealth Network (UETN)/Northwest Regional Telehealth Resource Center (NRTRC)

San Antonio, TX  Dallana Camargo, Empower House SA

As Fellow Chantez Neymoss said, “Digital inclusion is important to me because of how transformational it can be in someone’s life. Expanding this access opens up new opportunities for employment, small businesses, connecting with family, education, and more. Digital skills and tools should be an opportunity for expansion, not a barrier.”

During the fellowship and beyond, we know this commitment to collaboration will open up new opportunities with the hope that it will bring their communities closer to meeting their larger social, economic and civic needs. We wish this new cohort great success!

Posted by Rachel Merlo, Head of Government and Community Affairs - Central Region | Orange County, CA

Read More


If you’ve been following Google Fiber, you know we’ve been pretty busy lately.

We’ve been steadily building out our network in all of our cities and surrounding regions, from North Carolina to Utah. We’re connecting customers in West Des Moines - making Iowa our first new state in five years - and will soon start construction in neighboring Des Moines. And of course, we recently announced that we’ll build a network in Mesa, Arizona.

And that's just the stuff we've been talking about. For the past several years, we’ve been even busier behind the scenes, focusing on our vision of providing the best possible gigabit internet service to our customers through relentless refinements to our service delivery and products.

At no time in Google Fiber’s history has that ever been more important than today. We’re living in a world that has finally caught up to the idea that high-speed, reliable internet — at gigabit speeds — is no longer a bold idea or a “nice to have.” The experience of the last couple of years has certainly taught us that.

As communities across the country look to expand access to gigabit internet, I’m happy to say that we’re ready to grow alongside them. Our team has spent many months traveling across the country, having conversations with cities looking for the best way to get better internet to their residents and business owners as quickly as possible.

So, yeah, it’s about to get even busier at Google Fiber. We’re talking to city leaders in the following states, with the objective of bringing Google Fiber’s fiber-to-the-home service to their communities:

These states will be the main focus for our growth for the next several years, along with continued expansion in our current metro areas.

In addition, we'd also love to talk to communities that want to build their own fiber networks. We’ve seen this model work effectively in Huntsville and in West Des Moines, and we’ll continue to look for ways to support similar efforts.

We're thrilled to be expanding our geographic reach once again — bringing better internet to more people in more places. Stay tuned in the coming months as we fill in this picture with more details about our new cities, even faster speeds and redefined customer service.

Posted by Dinni Jain, CEO

Read More

We know that Google Fiber customers want more flexibility and control in accessing the streaming content they want. Our goal as customers transition to streaming has always been to help them navigate the different options and find what works best for them, from devices to content providers. This was potentially a major change that could affect the daily habits of our customers, and we wanted to make it as painless as possible. 

One definite pain point was live sports. No matter where they live, people are devoted to their teams (yes, we see you KC Royals and Atlanta Braves fans!) and many want to be able to watch as many games as possible. This requires access to specific regional sports networks (RSNs) in most places, many of which do not have wide streaming distribution availability. 


We want to make it easier for customers to find their team (and other content). Today, I’m excited to announce that we’ve added DIRECTV STREAM to the line-up of streaming options available to existing customers. DIRECTV STREAM features other live TV options, in addition to live sports and On-Demand content and new subscribers receive unlimited cloud DVR. Additionally, as of today, DIRECTV STREAM is currently offering a 5-day free trial to all their new customers. 

Posted by Liz Hsu, Director, Product Strategy

Read More

From time to time, we like to share insights from some of our amazing partners on the tools they offer to help our customers get the most out of their internet service. Today, we’re featuring a blog post from Dan O’Connell, Chief Strategy Officer at Dialpad detailing his recommendation on how to make your  business ready for the internet age. The views and opinions expressed in this blog post belong only to Dan O’Connell, and do not necessarily reflect that of Google Fiber. 

Whether you’re a first-time small business owner (in which case, congratulations on getting it off the ground!), an experienced professional, or just trying to help someone get their small business started, know there are certain things that no business should be without. Some may be obvious, while others are often (tragically) overlooked.

Let’s take a look at four essentials that no small business should be without (and why).

1. A website

Let’s be real: we’re living in a digital world, and if you don’t have an online presence, you might as well be a ghost. No matter what kind of business you run, customers will still want to check out your website.

Depending on your business, customers could go to your site for basic information, to place orders, see what you have to offer, or any number of other reasons.

I recommend creating a website where your potential customers can find that info quickly. Fortunately, it’s easy to get started—the first step is to buy a domain which you can do from a number of services. From there, it’s time to build your website, create a web presence (time to brush up on search engine optimization), and make sure your site has all the information your customers will need.

Oh, and don’t forget about social media! Having a Facebook, Twitter, and LinkedIn page can help build a customer base, get information out, and give your customers a way to contact you directly.

2. Fast, reliable internet

What good is a website if it takes ages to load? You need a fast internet connection (that’s not going to glitch) to properly reply to customer queries, receive orders, and manage your online presence.

This is especially true if you use the internet for VoIP calls, video meetings, messaging, and so on. (You don’t want your video or audio cutting out mid-call!)

Thankfully, there are some fast and affordable internet service providers out there.

3. A unified communications platform

This is where we start getting into the technology that can make or break your business.

When your customers need to contact you, how do they do that? Do they call? Send an email? Text message you? What about your sales team or contact center—what do they use?

This is where a good unified communications (UC) system is vital. A proper UC platform, like Dialpad, seamlessly combines all your communications channels into a single solution.

What, exactly, does that mean for your business? With Dialpad, for instance, you’ll get:

  • Voice, video, messaging, and contact center, all on a single app

  • The ability to take business calls on your computer or mobile device, all from the same number (so you can take calls anywhere without giving out your personal cell phone number)

  • The ability to set up a contact center and add agents in literally minutes

  • Insights and analytics into all your business’s calls

  • AI support for your contact center agents and sales reps

  • And a whole lot more!


For most businesses, a mix (or all) of these things is essential for growing your customer base and working from anywhere.

4. Customer relationship management

What’s a business without its customers? It’s not.

That’s why you need a good customer relationship management (CRM) system to help with your business’ relationships and interactions with customers.

CRM systems help manage contacts, sales, agent productivity, and of course, individual customer relationships. They do this by saving customer and prospect information (including past topics they’ve called in about), finding sales opportunities, and managing marketing campaigns.

In short, they’re essential tools for keeping customers satisfied and bringing them back by providing personalized experiences and keeping agents and reps informed.

Best of all? You can even integrate unified communications platforms with your CRM—like how Dialpad can integrate with Salesforce, Kustomer, or Hubspot to let agents launch calls with a click from within the CRM, and then automatically log the call details when they’re done.


The saying “if you build it, they will come” isn’t necessarily true anymore. Building the business is the first step, but you also need to build an online presence (with a speedy internet connection), reliable service and support (from a great unified communications platform), and good customer relationships.

The good news is: all of those are within your reach. All you have to do is find the right services for your business, and you’ll see the difference that they can make.

Posted by Dan O’Connell, Chief Strategy Officer, Dialpad

Read More

If you’ve been following Google Fiber, you know that we’ve been buzzing right along. Growing in our existing cities, improving our already awesome customer experience and service reliability, refining our construction methods to enable rapid and efficient network construction, and even launching service in new places. 

The success of these efforts has paved the way for even more expansive growth. And today we’re sharing what (or, rather, where!) is next for Google Fiber.

I’m especially excited about this announcement, as it’s in my home state of Arizona. On July 11, the Mesa City Council is expected to vote on measures that will enable Google Fiber to deploy a gigabit speed, fiber-to-the-home network in Mesa. Mayor John Giles and the city staff have worked tirelessly on this issue, and Google Fiber is honored to join them in advancing their goals of increasing choices, connectivity and bandwidth throughout the city. 


If approved by the City Council, we'll kick off the engineering and operations effort right away and begin construction in Mesa early next year.

If you’re in Mesa and want to stay up to date on our progress, you can sign up here for updates on offerings and availability. And stay tuned … things are just heating up in Arizona.


Posted by Ashley Church, General Manager, West Region

Read More

A lot has happened since we last checked in from Nashville. Over the past year, we’ve more than doubled our service area in Nashville, and we expect to add a similar number of new households this year. We are working closely with Metro Nashville to allow us to achieve our goal of bringing fast, reliable internet to more people all across the city.

That progress has paved the way for conversations in some surrounding communities, including Smyrna, where we stood with the mayor and the town council today to announce that we’d be beginning construction on a new fiber network later this year. We’re grateful for the opportunity to bring Google Fiber service to this vibrant community.

Smyrna Mayor Mary Esther Reed and Ryun Jackson

We’re looking forward to connecting Smyrna residents to everything the internet has to offer, as we continue our build out in the city of Nashville as well. With all this growth, we’re also growing our team (including me — I joined the team in May, moving from Memphis to Nashville!), and looking for more people to help us keep the momentum going as we expand in Nashville and beyond. 

The Google Fiber Nashville team recently made welcome home boxes for the Nashville USO.


Posted by Ryun Jackson,Government & Community Affairs Manager

Read More