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Last month, we started offering service to customers in West Des Moines. The response has been great, and we’re looking forward to bringing fast, reliable internet to even more Iowans. In fact, later this year, we’re planning to start construction so we can bring Google Fiber to our neighbors to the east —  Des Moines!

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We’re currently in the planning stages, working with the City of Des Moines on next steps to get started with the permitting process. Being next door in West Des Moines gives us a running start in Des Moines, as network construction takes time. Des Moines residents who want more information on what’s happening can sign up for emails here.

Google Fiber believes that everyone deserves quality internet, and we’re expanding our footprint in all our cities, including the newest!

And of course, we’re continuing to roll out service across West Des Moines. As the city completes new sections of the conduit network, we’ll pull our fiber through the conduit and open up sign-ups in new neighborhoods. To get the latest on availability in your area, sign up here.

Posted by Andy Simpson, General Manager, Central Region



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At Google Fiber, we’re always striving to provide our customers with internet service so good that they never need to talk to our service team. But when customers do need us, we want to make it as easy and pleasant as possible. That’s why we’ve recently opened Google Fiber Kiosks in local malls where our customers can find us easily and take care of business quickly.

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Now, new and existing customers in San Antonio (North Star Mall), Raleigh (Crabtree Mall), and Kansas City (Oak Park Mall) can sign up for or upgrade service, get help optimizing their home network or troubleshoot most issues with our dedicated service and sales teams — all while getting their other shopping done. The new kiosks are in heavily traveled areas and are designed to make it convenient and quick for customers to check out the latest from Google Fiber.



Posted by Beau Blochlinger, Head of Retail Operations





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Author: Beau Blochlinger
Title: Head of Retail Operations

category: city_news

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The time is here! Google Fiber is now available for the first section of the West Des Moines network. Starting today, residents in certain areas of the northeast side of the city can sign up for Google Fiber internet service in their homes and businesses.

Google Fiber is very proud to have been part of this project from the beginning, standing (virtually) with the City of West Des Moines as the mayor announced the city’s commitment to helping residents get quality internet by building a city-wide conduit network. With this conduit network, the city made it easier for internet service providers to deliver services to the citizens of West Des Moines, while reducing the number of construction projects in the city’s right of way. As the anchor tenant on the network, Google Fiber is excited to help the city increase choice and competition in how West Des Moines gets its internet service.

Residential customers in West Des Moines can choose between our super fast 2 Gig service for $100 per month or our flagship 1 Gig service for $70 a month — the same price our very first customers paid in Kansas City almost a decade ago. And local businesses can select either our new Business 2 Gig service for $250 per month or Business 1 Gig for just $100 per month. Our local West Des Moines team is standing by in our newly opened Google Fiber Space in Valley Junction to help customers sign up for service or answer any questions.  

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As the city completes more sections of the conduit network, we’ll roll out service to new areas, opening signups in each new area as our fiber optic network is completed. In the meantime, you can get the latest information about what’s happening with Google Fiber in West Des Moines by signing up for email updates on our site and following us on social media (Twitter, Instagram, LinkedIn, Facebook).

Posted by Andy Simpson, General Manager, Central Region




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We’re introducing our new West Region General Manager, Ashley Church, who has been with Google Fiber since 2015. For the last four years, Ashley has been working from Salt Lake City. During that time, she served as Google Fiber’s Head of Planning & Analytics and then as Chief of Staff for our Customer Operations team. In her pre-Google Fiber life, she also played a little softball.


If you’ve been following along on this blog, you know that Google Fiber has been moving fast in Utah, with new areas starting construction and opening up for service at a regular cadence. In fact, since we last checked in two months ago, we’ve been approved to start construction in six more communities — White City, Draper, Riverton, Springville, West Bountiful, and West Jordan — and started offering service in Sandy and North Salt Lake. 

And there are more on the horizon, we’re currently in conversations with several other cities in both Salt Lake County and Weber County that don’t currently have a fiber-to-the-home internet provider. We hope to have more expansion news to share shortly.

2021 was a big year for Google Fiber expansion nationally, and especially in Utah, where we added almost 30% more households to our service area and more than doubled our customers over the last year. Google Fiber now has almost 1,000 miles of fiber network across the Wasatch Front, making it possible to connect over 100,000 households in the Salt Lake Valley and Provo to fast, reliable internet. We are expanding just as quickly this year. 

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All this growth has meant that our team is growing. We are hiring for both locally-focused sales and operations roles and for central roles that serve the whole organization. The Utah team would love to have you join us in our brand new office near the Granary District. We’re excited to be heading back to the office and look forward to settling into our new neighborhood.



As the new Google Fiber General Manager overseeing Utah and California, I look forward to being a part of everything we have planned in 2022. Stay tuned for more news coming from the West!

Posted by Ashley Church, West Region General Manager.




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Last night, the West Des Moines City Council once again confirmed its commitment to bringing fast reliable internet and choice to the residents of their city. The vision of this project — a city-wide network that offers competition and choice in their internet services — is becoming reality. At Google Fiber, we believed in that vision and its promise since our first conversations with the city. We’re excited to be one of the first tenants on this network, and we’re looking forward to providing West Des Moines with more than one way to get online.

Thank you again to the city for their hard work to make this happen. We know it hasn’t been easy. Google Fiber is very close to completing the necessary technical requirements to connect customers to the first section of the network — expect us to open signups for service in sections of the northeast corner of the city in the next few months.  We’re also close to finishing construction on our retail location in Valley Junction and look forward to welcoming West Des Moines to come check us out there soon!

Posted by Mark Strama, General Manager Expansion Markets





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Google Fiber got our start in Kansas City over a decade ago. A lot has happened in the area since then — we’ve won a World Series AND a Super Bowl — and KC has evolved as a hub of tech innovation. We’d like to think Google Fiber played a role in that (the tech piece, not taking credit for the city’s sports successes although we’re big fans!). 

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As Kansas City has grown, so has Google Fiber’s network. We’ve continued to build out our network across both sides of the state line, serving Brookside, the Northland, Overland Park, Argentine, Lee’s Summit, Olathe, Raymore and many many more neighborhoods and municipalities across the metro area. In fact, just last month, Belton’s City Council approved Google Fiber to start work in their community, and we expect to start offering service there by the second half of next year.

KC is our hometown and we’re always looking for new ways to connect with our community and our customers. In addition to our Westport Road and KC North locations, we recently opened another retail option for customers, a kiosk in Oak Park Mall, which will make it even more convenient for people to check out new products and talk to our service team. The new space opened earlier this month and is open during regular mall hours.



Google Fiber is also continuing to make it easier for more people in Kansas City to access quality internet and put it to use to improve their lives. This year, the Google Fiber sponsored NTEN Digital Inclusion Fellow, Katherine Maloney, Director of Workforce Development at Goodwill of Western Missouri and Eastern Kansas, to support new programming to help their clients take advantage of digital opportunities in our areas and build skills for the current economic environment. Katherine is focusing on expanding digital skills training opportunities to assist people with online navigation of their career goals. Goodwill uses a Mobile Workforce Unit to bring digital skills training to where the people are. Additionally, Goodwill is adopting the NDIA Digital Navigator Model to support local residents with gaining access to devices and broadband internet in their homes.  

No matter how much things change, one thing is certain: Kansas City is the center of all things Google Fiber. We look forward to keeping things up-to-date with our community and continuing to build our next chapter here. (And if you missed it last week, check out our own Carlos Casas in our career site launch video and learn more about our open positions - join our team!)

Posted by Carlos Casas, Head of Sales; Andy Simpson, Head of Technical Operations; and Rachel Merlo, Government & Community Affairs Manager.




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It’s been awhile since we’ve given an update from Nashville, but we’ve been busy during that time building out our network in new neighborhoods. Currently, residents in The Nations, Charlotte Park, Whitebridge, Burton Hills, Woodmont, Sylvan Park, North Nashville, Edgehill, East Nashville, including Lockeland Springs, and many downtown apartments and condominiums can sign up for Google Fiber’s 1 Gig and 2 Gig service.

We’ve also amped up our construction efforts over the past year. Our crews are busy laying fiber in several neighborhoods across the city, and we expect those activities to increase further as we head into the new year.

Our community work has also continued to grow as our service area expands. In 2021, we’ve supported many local digital equity efforts to help connect even more of Nashville to the resources they need. These include:



As Google Fiber continues to grow in Nashville, we’re looking for ways to connect more people to great internet. 2021 has been our biggest year of growth yet, and we don’t intend to slow down now that we’re in stride.

Posted by Lauren Johannesmeyer, Head of Sales; Jesse Quirion, Head of Metro Technical Operations; and Daynise Joseph, Government & Community Affairs Manager.






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We’ve been checking in with our teams across the country as we build out our networks in each city. Next stop — San Antonio! 


Going faster

We’ve been patiently waiting in San Antonio for our chance for 2 Gig, and we’re excited to say that the wait is over! Customers in many parts of our San Antonio service area can now sign up for 2 Gig service, offering up to 2000 mbps downloads and up to 1000 mbps uploads for $100 a month, with no annual contracts, no data caps, with installation and equipment included. (Currently, we’re working on the technical requirements to make 2 Gig available in some parts of our San Antonio network that were built first.)

Growing faster

This year, working closely with our local government partners, we’ve picked up the pace of our construction efforts significantly. Currently, residents in parts of the west, east, north, and northwest sides of San Antonio can sign up for Google Fiber service, along with those living in apartment and condo buildings in the Medical Center area. Construction crews are at work to fill in areas on the northeast, northwest, and inner westside, including Leon Valley, St. Mary’s University, Stone Oak, and Encino areas. Once we’ve completed these portions, we’ll continue building out across the city including communities on the south and west sides.

Giving back

Even before we first offered internet service to customers in San Antonio four years ago, we’ve been working with local organizations to address digital equity and inclusion efforts in the city. We recently announced an expansion of our support of Libraries without Borders’ Wash and Learn Initiative to a second laundromat, and we’re excited to be able to extend this even further, with new locations on the west and south sides of San Antonio coming soon.

This year, Google Fiber is also sponsoring the San Antonio Public Library’s NTEN Digital Inclusion Fellow, Angelina Cortes. Angelina will spend a year focusing on growing the library’s digital inclusion efforts.

Next steps

During the pandemic, we’ve all learned how critical quality internet is to quality of life. We hear you, San Antonio. You want more fiber, and you want it now. Our construction teams are moving steadily, and we intend to keep building. In fact, we expect 2021 to be the biggest build year since we started constructing our network in San Antonio.

Want the latest information on service availability in your area and what’s happening with Google Fiber? Sign up for our email list.

Posted by Mark Hendrix, Head of Sales; Jhon Guarin, Head of Technical Operations; and John-Michael Cortez, Government and Community Affairs Manager





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Over seven years ago, we started serving our first customers in Atlanta. Since then, we’ve been growing our service area — though slower than some (including us!) would have liked. Lately, we’ve been making progress on finding ways to connect more Atlantans to fast, reliable internet. Right now Google Fiber is available to tens of thousands of Atlantans from College Park to Woodstock, concentrated in apartments and condos, and we’ve recently started actively expanding our network in single-family residential neighborhoods.

Growing as Atlanta grows

Metro Atlanta is one of the fastest growing areas of the country and much of this growth is through new apartment communities. Until now, Google Fiber focused on expanding where Atlanta is growing, and focusing on bringing service to dense, multi-family apartments across the city. To do this, we used a different kind of build in Atlanta than in other Google Fiber cities, leasing unused fiber from 3rd parties who specialize in providing the sort of flexibility required to serve such a broad geographic footprint. As a result, our service area has been focused on hundreds of multifamily communities across Metro Atlanta. While we continue to expand our multi-family presence (if you’re an Atlanta property owner or manager who would like to get your community signed up for Google Fiber, let us know), we’re super excited to have construction crews building out our network in more neighborhoods in Atlanta.

We have been serving a significant number of single family homes from Sweet Auburn to Garden Hills, and we’re currently finishing our construction in those neighborhoods to be able to offer quality internet to more residents in those areas. And we’re not stopping there! Once we’ve completed those builds, construction efforts will move north across the city. Keep an eye out for door hangers in your neighborhood or sign-up for our email list for the latest on our activities in Atlanta.

Serving our community in the time of COVID

The last year was an incredibly trying one for all of us. Google Fiber has always worked with local community organizations to help advance digital literacy, inclusion, and equity as well as racial justice. This includes The Southern Center for Human Rights, 100 Black Men of Greater Atlanta, The Girl Scouts of Greater Atlanta, and the DeKalb County Public Library system. We’re working to make sure that in Atlanta and beyond, residents have access to the necessary hardware and skills to be able to take advantage of the opportunities online. Access to the internet alone is not enough. 

As the city works toward recovery, we’ll continue to look for new ways to help Atlanta address digital equity issues and to connect as many customers to fast, reliable internet. We’ve got a lot more in store for Atlanta. If you are interested in helping connect more Atlantans to great internet, consider joining our team!

Posted by Spencer Walston, Head of Sales; Lisa Speller-Martone, Head of Metro Technical Operations; and Daynise Joseph, Government & Community Affairs Manager





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Today, we’re starting to place Google Fiber in the City of West Des Moines’s conduit network. Once we’ve completed the first segment, customers in some areas of the northeast corner of the city will be able to sign up for 1 Gig or 2 Gig internet service. 

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If you are interested in getting updates on availability in your neighborhood, sign up on our website (and in the meantime, make sure your house is ready to go, sign up for your free connection to the conduit network at the city’s Plant the Speed website.)

We’re also very excited to be the presenting sponsor of the Chamber of Commerce’s inaugural Raccoon River Rally. We’re looking forward to meeting you there (and seeing your awesome cardboard boats!)

Posted by Sarah Sparks, West Des Moines Customer Acquisition Manager




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Next up in our city update series, we travel to Charlotte and see what’s happening with our Queen City team. 


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Hello! It’s been a while since we’ve checked in from Charlotte, but we’ve been on the move across the metro area. In addition to offering our high-speed internet service in North & South Charlotte, and apartments and condos in Uptown, we’ve recently started serving Hidden Valley and we’re continuing to expand our network in various parts of the city.

We’ve also recently started expanding our network to some Charlotte adjacent communities. We’re excited that Concord announced last week that Google Fiber is coming soon, and construction efforts are also already underway in Matthews. We hope to serve our first customers in both these cities by the end of the year.

Helping our community connect

In Charlotte, we’ve always worked closely with our libraries to help more people get online. This year, we’ve taken that show on the road, collaborating with Project OutPour and Hope Vibes to equip their mobile hygiene units with Wi-Fi, through the coordination of the Charlotte Mecklenburg Library Foundation. The project will be launching its second location soon, allowing our local homeless population to do laundry, shower, and get online in one place. 

This year, we also joined select members of Tech Rising to launch the Tech Idea Incubator Fund, a micro-grants program intended to seed innovative ideas from nonprofit organizations that are committed to eliminating the digital divide and fostering digital inclusion and equity.

Google Fiber is proud to invest in Digital Charlotte’s Digital Navigator Program, dedicated to ensuring that everyone in Mecklenburg County can find and connect with digital inclusion resources. 

What’s next?

As you can see, we’ve got a lot going on in the Charlotte metro area. We are continuing to grow the Google Fiber team across all of our teams and cities. If you are interested in potentially joining our team, check out our job listings at fiber.google.com/careers.

Posted by Spencer Walston, Head of Sales; Jason Smith, Tech Lead; & Jess George, Government & Community Affairs Manager.



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Our city update series continues, this time checking in with our team in Utah.

Google Fiber got our start in Utah in Provo in 2014, and expanded to start building our network in Salt Lake City the following year. This month, we’ll complete our initial build in Salt Lake City, which means that residents across the capital city have access to our high-speed, high-broadband service and everything that comes with it — for working, learning, playing, or watching.

As we close out our SLC build (don’t worry, we’ll continue to maintain our network and fill in new neighborhoods in SLC proper as needed going forward), we’re ramping up our activities in other communities throughout the Wasatch Front.

We’re currently building in South Salt Lake, Millcreek, Taylorsville, and Holladay, and expect to launch build efforts soon in North Salt Lake, Sandy, and as of last week, Woods Cross. We’ll launch service in many of these areas by early next year. We’re also talking to other cities across the region, and hope to continue to expand access to great internet for more Utahns.

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All of this activity means more work for our local team than ever before. So we’re looking for a few more team members. If you are looking for your next challenge, take a look at our open jobs and join us!

Serving the Valley

Google Fiber is proud to partner with some incredible local organizations, working to help make digital equity a reality for all our communities. The last year has shown just how vital these efforts are and we’re grateful for the work these partners do. To help support these efforts, we continue to support local schools, libraries, Utah Communities Connect and others in furthering the goal of digital equity in Utah.

Most recently, we connected Spy Hop’s new facility to gigabit internet as a part of Google Fiber’s Community Connection program. And last week, we welcomed four new NTEN fellows who will work to address digital equity issues in Utah.

We’re just heating up here in Utah, and don’t expect to cool off anytime soon. Google Fiber is working to bring more people online across the region — follow us on Twitter and Facebook to stay up-to-date on what’s next.

Posted by Scott Tenney, Head of Sales; Michelle Koyle, Tech Lead; & Jacob Brace, Government & Community Affairs Manager.

   



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The Triangle isn’t just a Google Fiber city — it’s our East Coast hub, and we’ve got a lot going on across the region. Right now, customers can sign up for 1 Gig and 2 Gig in Morrisville and Carrboro, and parts of Cary, Raleigh, Durham, and Chapel Hill. And we’re continuing to expand our network across the region. Construction is underway in all of the cities we’re still working to complete our network build, including Raleigh, Durham, Chapel Hill, and Cary. 

With all that activity, our team is also growing. Just before the pandemic, we’d expanded our downtown Durham offices on Chapel Hill Street to make room for our expanding team, but we haven’t yet gotten the chance to properly move in. We’re looking forward to doing that later this year. Plans for the new space include a lobby featuring the work of our incredible non-profit partners’ digital equity work across the Triangle. Once we’re back in the office, we hope you’ll come and get to know these organizations, whose work has only become even more critical.

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And if you’re looking for your next opportunity, we’d love to have you join the Google Fiber team and help us connect more customers in our area and across the country to great internet. We have both local and central roles open in the Triangle, and, just like Google, we’re growing here and need your help! 

Serving our community

Despite the weirdness of the last year — or maybe because of its challenges — our community impact work continued to grow over the last year. Google Fiber is a lead sponsor of “Building a New Digital Economy” (BAND-NC), created by the Institute for Emerging Issues at NC State  and the Broadband Infrastructure Office at the NC Department of Information Technology. This initiative provides mini-grants to communities to implement digital inclusion plans, begin a digital inclusion planning process, or meet immediate digital needs, with the ultimate goal of making North Carolina the first state with a digital inclusion plan for each county.

Earlier this spring, Google Fiber partner RIoT, along with Facebook Reality Labs and US Ignite launched an augmented reality challenge called RIoT Your Reality. Google Fiber teamed up with  The City of Raleigh and the Town of Cary to sponsor an opportunity challenge, "Improving Inclusivity and Accessibility for City Programs & Services," focusing on using augmented reality to make our cities more inclusive and accessible. The applications are in and candidates are currently going through the pitch process — winners will be announced in July, so stay tuned! 

2020 challenged many of our local institutions to find new ways to connect and engage our communities, and Google Fiber was proud to be able to support these efforts. The Museum of Life & Science brought STEM programming to life during quarantine by creating Field Trip Fridays, behind the scenes visits to see science at work at local businesses throughout Durham and the Triangle. You can take the journey yourself by watching the 2020 recap video or any of the Field Trip Friday Episodes.

We continue to focus on our traditional areas of digital inclusion and STEM education, but also added a new focus this year, racial justice and equity. Google Fiber sponsored the United Way of the Greater Triangle’s Anti-Racism Fund, with a clear vision that our work on digital equity is a piece of a much larger puzzle. Creating anti-racist capacity across our community will provide the opportunities for our entire region to grow and thrive.

Faster and farther

The Triangle is growing in leaps and bounds, and Google Fiber is so excited to keep working towards connecting the region to the fastest internet in town. 

Posted by Spencer Walston, Head of Sales; Jason Smith, Head of Metro Technical Operations, & Jess George, Government & Community Affairs Manager











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Our city updates continue, checking in with our team in West Des Moines. If you missed our first one, you can find out more about what’s going on in Austin here.


There is a lot happening in West Des Moines as we move toward bringing our first customers online later this year. Google Fiber has already started our engineering and planning efforts, and we recently signed a lease for our local West Des Moines offices and retail space. We’ve also started the renovation process in our Valley Junction location (check out what’s coming below) and plan to settle in sometime in early fall.

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While we’re waiting to move in, our team is hard at work from home. Our sales team has been talking to apartment and condominium managers across the city to get their buildings ready for Google Fiber. If you are interested in getting your community wired for Google Fiber, please email us.

There are still a few things that have to happen before we can serve customers. Most importantly, the city of West Des Moines recently started construction on their conduit network. Once they’ve completed the first area, we’ll start pulling fiber through it to bring fast, reliable internet to your homes, and testing to make sure everything works the way it should. Once that’s done we’ll be ready to open our doors (and our website) for customers.

So what can you do to get ready? As we shared back in October, local residents can see the city’s build schedule and sign up to connect to the conduit network on the city’s Plant the Speed site. And if you are looking for more information about what’s going on with Google Fiber in West Des Moines, you can also sign up for Google Fiber email updates for the latest news and availability.

Things are happening fast, so stay tuned!

Posted by Rachel Merlo, Government & Community Affairs Manager





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Starting today, Kansas City customers can sign up for our new 2 Gig service and put all that download speed to use whether working, playing, or watching over the internet. No matter how smart your home is, if your household needs 70 simultaneous 4K streams (yes, we said 70), or if most of your reality is virtual these days, 2 Gig can keep up.

We already know that KC moves fast. Now we can do it double time! 

Posted by Carlos Casas, Head of Sales, Kansas City





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We heard you, Charlotte, and we’re happy to say that as of today all new and existing Google Fiber customers in the Queen City can get our new 2 Gig service! 

You can now sign up on our website and see for yourself the difference that doubling your download speed can make. There are a few things you need to know to make sure your home is ready for 2 Gig — check out this blog post for more information. 

Posted by the Mary Ellen Player, Head of Sales Charlotte




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As 2021 gets properly underway, we’re checking in with each of our city teams. Starting with Austin, over the next few months we’ll be posting updates from our teams across the country, sharing what’s happening in each community and what our local customers can expect next.


The last month has been a challenging one for our city, and in many ways we’re still recovering as a community. Like many of you, our Google Fiber Austin team spent days without power, water, heat, and, yes, internet. 

As a team, we are as committed as ever to making sure our customers stay connected as we continue to build out our Google Fiber network across the city. In fact we recently launched service in Allandale, North Loop, Mueller and North Shoal Creek, and soon we’ll be live in other parts of North Austin. We’re also continuing to connect buildings across the city of Austin with Google Fiber Webpass (if you’d like us to connect your apartment or condominium, let us know). 

Read on to find out more about what’s happening with Google Fiber in Austin.

New Fiber Space opens on South Lamar

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Today, we are opening the doors to our brand new Fiber Space at 701 South Lamar Boulevard with easier access and parking for our customers, something you’ve told us you wanted. The new Fiber Space will be open from 10 AM to 3 PM Monday through Saturday. Safety is our number one priority, and our customer retail experience is designed to keep our customers and our team members happy and healthy — including customer occupancy limits, on-site social distancing and masks and enhanced cleaning protocols.

South Lamar is an incredibly vibrant neighborhood, and we’re looking forward to getting to know our neighbors. We hope you’ll come visit us, and check out our incredible mural by Austin artist, Catie Lewis, and local photography by Austin Fiber team member, Rose Lichtenfels.



While we’ve closed our downtown retail space to the public, the building will remain our main office for our growing local Google Fiber team. We recently welcomed John-Michael Cortez as our new Government and Community Affairs Manager to lead our community efforts in Austin. John-Michael brings a deep knowledge and love for his hometown of Austin to his new role. We’re hiring for several roles in Austin — we’d love to have you join our team.

HACA launches a new Gigabit Community

This month we’re proud to help the Housing Authority of the City of Austin (HACA) welcome new residents to Chalmers Court East, our 10th Gigabit Community in Austin. 110 residents will receive a gigabit internet connection at no cost. Through our Gigabit Community program, Google Fiber currently provides the option for free gigabit internet to more than 875 families in HACA communities across Austin.

We’re also continuing to bring free gigabit internet service to new Community Connections partners. Over the past year, we’ve connected four new community partners in Austin, including OutYouth, Oswaldo “A.B.” Cantu Pan American Recreation Center, American Institutes for Research (Southwest Educational Development Corporation) and Austin Groups for the Elderly (AGE) of Central Texas, which brings the total to 36 Community Connections across Austin. These incredible organizations are working to help our neighbors everyday, and we’re proud to be able to help connect them and the people they serve. 

Continuing to grow our network

We’re continuing to build out our network, rolling out service in new areas every few weeks. Currently, you may see our crews in North Shoal Creek, Allandale and Rosedale. As usual, we’re working to make sure that residents are kept up-to-date on any activities happening in their neighborhood. If you have questions about construction in Austin in your community, give us a call at (877) 454-6959.

Austin will always be weird, and Google Fiber is working to make sure Austin is wired. To stay up-to-date on service in your area, check availability for your address and join our email list. 

Posted by the Austin Fiber Team

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[02/08/21 UPDATE: As of today, new and existing Google Fiber customers in Austin, Irvine, and Raleigh-Durham have access to our 2 Gig service. More download speed gives everyone in your household the opportunity to do what they need and want online. We can’t wait to see where 2 Gig takes our customers.]


When we announced that we were testing 2 Gig service, we were not prepared for such an enthusiastic response. Thousands of you across all our cities signed up to be trusted testers. We appreciate those who were able to take the time to help us make 2 Gig launch ready.   

Today 2 Gig is available in Utah (both in Provo and Salt Lake City) and  in Atlanta, joining Nashville and Huntsville. New and existing customers in those areas can choose between our very fast flagship 1 Gig service at $70 a month or our even faster 2 Gig service at $100 a month.

With 2 Gig, everyone in your household can do what they want online simultaneously — whether that’s video conferencing for work or school, streaming their favorite show, or playing a video game — and still enjoy the fastest speeds your devices are capable of, even in larger, heavy internet use households with advanced devices. You can definitely take advantage of our 2 Gig service without running out and buying new equipment, but 2 Gig is so fast that many existing devices aren’t built to keep up with that speed individually yet (only newer devices with built-in Wi-Fi 6 capabilities can reach top wireless speeds).

If you are ready to rev up to 2 Gig and want to make sure that you have that top speed on a device (and the speedtest to prove it), make sure your equipment is ready for it. Wired connections are the fastest connections, so with both 1 Gig and 2 Gig, you’ll get your fastest speed connected via an ethernet cable. Unless you have a device with an ethernet port designed for 2.5 Gbps or higher, you’ll need an 2.5 Gb or faster adapter (or dongle) and a Cat6 ethernet cable connecting your device to the router to get the top speed. Also, make sure you’ve done all your system updates so your devices are running at their fastest.  

If all this sounds like something you want to try and you are in one of our other cities, follow us on Facebook , Twitter , or Instagram to get the latest news on where and when 2 Gig is available. We’ll be rolling out 2 Gig in other cities shortly — as fast as we can to make your internet even faster. 

Posted by Scott Tenney, Head of Sales, Salt Lake Valley, & Jonathan Arp, Head of Sales, Atlanta

    



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