Frequently Asked Questions

Google Fiber is a high-speed broadband internet service that uses fiber optic cable, and Google Fiber Webpass wireless millimeter wave technology on select multi-family buildings, to deliver fast internet right to your home or business.

Learn more about Google Fiber.

Google Fiber brings high-speed broadband internet service to homes and businesses in 18 cities in the United States through fiber optic cable and our Google Fiber Webpass wireless millimeter wave technology.

Learn more about Google Fiber.

Google Fiber gigabit internet is a good choice for people and households that count on internet to do work, get things done for school, connect smart home devices, stream TV or anything else. Plus, our award-winning service comes without data caps, annual contracts or hidden fees.

Learn more about Google Fiber.

Google Fiber added tens of thousands of new addresses in 2022 – and we’re still growing. See if your city is one of them here.

Pricing does not include taxes and fees. Availability may vary by your location. For more details on plans and pricing where you live, visit our website and select your Google Fiber city (or your Google Fiber Webpass city).

You can get the fastest possible internet speeds by connecting your computer to your Fiber Jack or router with an Ethernet cable. Learn more about maximum possible download speeds achieved using Google Fiber 1 Gig or 2 Gig service on a variety of wireless and connected devices. Availability may vary by your location.

Google Fiber added tens of thousands of new addresses in 2022 – and we’re still growing. See if your city is one of them here.

Step 1: Locate your Fiber Jack and connect it to power

Step 2: Connect the Fiber Jack to the router included in your service (or your own router if you’ve chosen a “use your own router” plan)

Step 3: Connect the router to a power outlet

Step 4: Set up your new Wi-Fi network using your router’s app or web-based set up

Step 5: Connect your devices to your new Wi-Fi network or via ethernet

View your options for Google Fiber self-install.

Google Fiber Webpass is a wireless technology from Google Fiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.

Learn more about Google Fiber Webpass.

All Google Fiber service plans include equipment (Fiber Jack, router, Wi-Fi) at no extra cost. You’re welcome to use your own router with Google Fiber 1 Gig plans. Google Fiber 2 Gig requires the use of the custom Google Fiber Multi-Gig Router to achieve top speeds.

1. Visit fiber.google.com.
2. Enter your address (and unit number if applicable), then click the "Check availability" button to see if service is available for your location.
3. If you're eligible, follow the on-screen instructions to start the sign-up process. You'll choose your plan, agree to our terms of service and enter a payment method.

1 Gig service can take up to an hour to install with either self-install kits or included professional installation. 2 Gig requires professional installation and typically takes up to two hours. These time estimates include installation, set-up and any software updates to the equipment.

1. Unplug the router’s power cord
2. Wait at least 10 seconds
3. Plug the power cord back in to the device
4. Wait 2-3 minutes for the LED to turn a solid color to solid blue

Learn more about powercycling or contact Google Fiber customer support if you’re still having trouble with your internet or Wi-Fi connection.

Fiber internet (also known as an ‘fiber optic’ internet) is a type of high-speed connection that sends data as pulses of light through extremely thin strands of fiberglass. Data can travel through those strands at speeds almost as fast as the speed of light. Using fiber internet can enable smooth video calls, gaming with less lag, uploading and downloading large files quickly, streaming movies and shows, and households with multiple (heavy) internet users.

Fiber internet uses fiber optic cables: picture a bundle of strands of glass, each a fraction of the thickness of a strand of hair. One cable can have from two to several hundred strands. Those cables carry light signals to get data to and from your devices.

There are slightly different approaches to installing fiber internet service. With Google Fiber, the installation process includes main three main steps:

• First, fiber cable is placed at the street level.

• Then, fiber is run from the street to homes and apartment buildings and connected using a box on the outside of those homes and buildings, known as an NIU (network interface unit). We call this a ‘drop install,’ and you don’t need to be home when it happens. The NIU connects your home or apartment building to the fiber that runs through the neighborhood.

• Finally, a technician will come to your home and install a Fiber Jack, if you don’t already have one. This small box will be where internet enters your home. The Fiber Jack will then be connected to your router. (Depending on whether you choose self-install or pro install, this can be done by the technician or by someone in your household.)

Google Fiber provides all the equipment you’ll need for your internet service to run smoothly.

Google Fiber Plans include:

An NIU (network interface unit): basically, a box that a technician will place outside your home or apartment building. It’s in a location that you typically won’t see and won’t need to access. The NIU is the designated point between the rest of the fiber optic cable running through your neighborhood and your home or building.

A Fiber Jack: another small box where internet enters your home from the outside. If there isn’t already a Fiber Jack in your home, our technicians set this up during your install appointment.

You’ll also need a router and a mesh extender that’s compatible with the speeds you’ll get with Google Fiber internet. You can use Google Fiber equipment (included in your plan) or provide your own.

Fiber optic networks have special modems capable of taking light signals and converting them into digital ones. Google Fiber provides customers with the equipment they need for their internet service.

When you sign up for service, one of our technicians will install a device we call a Fiber Jack, where internet enters your home (this device replaces a traditional modem). The Fiber Jack will then be connected to a router, which Google Fiber also provides (though you’re free to use your own if you prefer), and that’s all you need to get connected.

Cable internet typically relies on copper wires to deliver Internet to a home; this type of connection was initially built to bring TV, not Internet, to a home.

Fiber optic is made up of strands of glass, created for sending data long distances at speeds that can be almost as fast as the speed of light.