Frequently Asked Questions

Questions and answers about Google Fiber

What is Google Fiber?

Google Fiber is a high-speed broadband internet service that uses fiber optic cable, and Google Fiber Webpass wireless millimeter wave technology on select multi-family buildings, to deliver fast internet right to your home or business.

Learn more about Google Fiber.

What does Google Fiber do?

Google Fiber brings high-speed broadband internet service to homes and businesses in 18 cities in the United States through fiber optic cable and our Google Fiber Webpass wireless millimeter wave technology.

Learn more about Google Fiber.

Should I get Google Fiber?

Google Fiber gigabit internet is a good choice for people and households that count on internet to do work, get things done for school, connect smart home devices, stream TV or anything else. Plus, our award-winning service comes without data caps, annual contracts or hidden fees.

Learn more about Google Fiber.

Is Google Fiber in my area?

Google Fiber is available in Atlanta, Austin, Charlotte, Huntsville, Kansas City, Nashville, Orange County, Provo, Salt Lake City, San Antonio, Raleigh-Durham, and soon to be in West Des Moines.

Google Fiber Webpass is available in apartments and condos in Atlanta, Austin, Berkeley, Charlotte, Chicago, Emeryville, Denver, Miami, Nashville, Oakland, Raleigh-Durham, Salt Lake City, San Antonio, San Diego, San Francisco, and Seattle.

How much is Google Fiber?

Plan Monthly Price
1 Gig $70/mo.
  • Google Wifi with up to 2 access points included
  • Free professional installation or self-install kit
2 Gig $100/mo.
  • Wi-Fi 6 router and Mesh Extender included
  • Free professional installation
Google Fiber Webpass $70/mo. or $63/mo. with a yearly plan
  • Free professional installation
Google Fiber Business $100/mo. for 250 Meg
$250/mo. for 1 Gig
Neighborhood 100
Available for qualifying areas in select locations
$20/mo.

Pricing does not include taxes and fees. Availability may vary by your location. For more details on plans and pricing where you live, visit our website and select your Google Fiber city (or your Google Fiber Webpass city).

How fast is Google Fiber?

Plan Max speeds
1 Gig Up to 1,000 Mbps download
Up to 1,000 Mbps upload
2 Gig Up to 2,000 Mbps download
Up to 1,000 Mbps upload
Google Webpass 1 Gig Up to 1,000 Mbps download
Up to 1,000 Mbps upload
Google Fiber Business 250 Meg Up to 250 Mbps download
Up to 250 Mbps upload
Google Fiber Business 1 Gig Up to 1,000 Mbps download
Up to 1,000 Mbps upload
Neighborhood 100
Available for qualifying areas in select locations
Up to 100 Mbps download
Up to 100 Mbps upload

You can get the fastest possible internet speeds by connecting your computer to your Fiber Jack or router with an Ethernet cable. Learn more about maximum possible download speeds achieved using Google Fiber 1 Gig or 2 Gig service on a variety of wireless and connected devices. Availability may vary by your location.

Is Google Fiber still expanding?

Yes. Google Fiber has added hundreds of thousands of addresses to its existing markets in 2021 alone and is about to open up new addresses in its latest city, West Des Moines, Iowa.

How to set up Google Fiber?

Step 1: Locate your Fiber Jack and connect it to power

Step 2: Connect the Fiber Jack to the router included in your service (or your own router if you’ve chosen a “use your own router” plan)

Step 3: Connect the router to a power outlet

Step 4: Set up your new Wi-Fi network using your router’s app or web-based set up

Step 5: Connect your devices to your new Wi-Fi network or via ethernet

View your options for Google Fiber self-install.

What is Google Fiber Webpass?

Google Fiber Webpass is a wireless technology from Google Fiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.

Learn more about Google Fiber Webpass.

Do you need a router for Google Fiber?

All Google Fiber service plans include equipment (Fiber Jack, router, Wi-Fi) at no extra cost. You’re welcome to use your own router with Google Fiber 1 Gig plans. Google Fiber 2 Gig requires the use of the custom Google Fiber Multi-Gig Router to achieve top speeds.

How to sign up for Google Fiber?

  1. Visit fiber.google.com.
  2. Enter your address (and unit number if applicable), then click the "Check availability" button to see if service is available for your location.
  3. If you're eligible, follow the on-screen instructions to start the sign-up process. You'll choose your plan, agree to our terms of service and enter a payment method.

How long does Google Fiber take to activate?

1 Gig service can take up to an hour to install with either self-install kits or included professional installation. 2 Gig requires professional installation and typically takes up to two hours. These time estimates include installation, set-up and any software updates to the equipment.

How to restart Google Fiber router?

  1. Unplug the router’s power cord
  2. Wait at least 10 seconds
  3. Plug the power cord back in to the device
  4. Wait 2-3 minutes for the LED to turn a solid color to solid blue

Learn more about powercycling or contact Google Fiber customer support if you’re still having trouble with your internet or Wi-Fi connection.

Didn’t find the answer you were looking for? Browse through our Help Center or reach out to us directly.

Get started with Google Fiber

Self installation with Google Wifi

Getting started with streaming

Setting up Google Fiber yourself

See more videos

Find out if Google Fiber is available for your home.

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