Google Fiber Fee Schedule

September 13, 2016

The Google Fiber Fee schedule describes the equipment and related fees for the Google Fiber Services that subscribers ("you") may purchase from Google Fiber Inc. Any purchase and use of the Google Fiber Services described below are governed by the Google Fiber Terms of Service. Any terms that are capitalized below but not defined in this document have the same meanings specified in the Google Fiber Terms of Service.

Service Deposits

A deposit of ten dollars ($10) is required to sign-up for Services. We will credit your deposit towards any billed Services or fees (other than the deposit) in connection with the Services.

Service deposits are non-refundable except in the following circumstances:

  • Your address does not qualify for the Services.
  • Your address qualifies for the Services and we do not connect your address to the Google Fiber network.
  • You cancel your registration on or before the final day of the sign-up period for your address.

Equipment & Replacement Fees

Regardless of your Service plan, you will be required to pay the applicable Replacement Fee if you lose or damage any of the equipment listed above. Unless we notify you via e-mail:

  • You must return all of the equipment provided to you (except the Fiber Jack and inside wiring) if you cancel all of your Services. Please do not remove the Fiber Jack or inside wiring.
  • You must return all the TV Boxes and Remote Controls if you cancel the TV Service.
  • You must return your Phone Box if you cancel the Fiber Phone Service.

If you do not return the applicable equipment in good working order within twenty-five (25) days after Service is terminated, you will be responsible for payment of the Replacement Fee(s) listed above.

The equipment requires an independent electrical power source to operate.

Construction and Installation Fees

Depending on when you subscribe to Google Fiber, you may be responsible for a $300 construction fee or a $100 installation fee. The fee, if applicable, will be disclosed to you during your online sign-up process.

If you sign up for Fiber 100, Fiber 1000 or Fiber 1000 + TV and are subject to an installation or construction fee (which would be disclosed to you during sign-up), your construction or installation fee will be waived if you purchase that Service for at least one year. If you cancel that Service or change your plan to Basic Internet (not available at all addresses) during the first year, you will be required to pay either the entire $100 installation fee or a portion of the $300 construction fee (pro-rated based on the number of months remaining in the first year of Service).

If you sign up for Basic Internet (not available at all addresses) and are responsible for a $300 construction fee, that fee is payable as a one-time $300 fee or you can pay in 12 monthly installments of $25. If you choose to pay in monthly installments and change your plan during your first year of service to Fiber 100, Fiber 1000 or Fiber 1000 + TV, any outstanding construction fee balance will be waived as long as you do not later downgrade to Basic Internet.

If you sign up for Basic Internet (not available at all addresses) and are responsible for a $100 installation fee, that fee is non-refundable, even if you later upgrade your plan to Fiber 100, Fiber 1000, or Fiber 1000 + TV.

In certain circumstances, you may be subject to additional fees, which will be explained to you before you schedule your installation.

Customer Support

As part of the Services, Google Fiber provides customer support through the various channels listed here.

Service not available in all areas.