Google Fiber Fee Schedule
Last modified: April 10, 2023
The Google Fiber Fee Schedule describes certain fees associated with the Google Fiber Services that customers ("you") may purchase from Google Fiber Inc. Any purchase and use of the Google Fiber Services described below are governed by the Google Fiber Terms of Service. Any terms that are capitalized below but not defined in this document have the same meanings specified in the Google Fiber Terms of Service.
Equipment Replacement Fees
Your Google Fiber Service may come with certain equipment, including a wall-mounted Fiber Jack or Google Fiber Optical Connector, as well as a selection of devices that allow you to access the internet (e.g., a Network Box, Google Wifi device, Google Fiber Multi-Gig Router, or similar device), create your Wi-Fi network (e.g., the Google Fiber Mesh Extender, Network Box or a Google Wifi device), operate your phone service if you have Google Fiber Phone (e.g., the Phone Box). The specific equipment you receive will depend on your Service plan, will be disclosed to you during signup, and will also be shown in your Google Fiber account.
Regardless of your Service plan, you will be required to pay the applicable Replacement Fee if you lose or damage any of the equipment listed below.
Unless we notify you via e-mail:
- If you cancel all of your Services, you must return all of the equipment provided to you as part of the Services (except for any additional equipment you purchased directly from us, the Fiber Jack and inside wiring) in working condition and with all accessories such as power cables and remote controls. Please do not remove the Fiber Jack or inside wiring.
- You must return your Phone Box if you cancel the Google Fiber Phone Service.
- If you do not return the applicable equipment in good working order within sixty (60) days after the applicable Service is terminated, you will be responsible for the applicable Replacement Fee(s) below.
| Equipment | Replacement Fee |
|---|---|
| Fiber Jack Note: Please do not remove or return your Fiber Jack, even if you cancel Services. Please leave it in place. You are only responsible for the replacement fee if you lose or damage your Fiber Jack. | $100 |
| Network Box | $200 |
| Network+ Box | $300 |
| Mini Network Box | $50 |
| Storage Box | $300 |
| Phone Box | $50 |
| Google Wifi* | San Antonio market:
|
| Chromecast with Google TV | $50 during the first 6 months; after that it’s yours to keep, even if you discontinue your Google Fiber Service. |
| Google Fiber Wi-Fi 6 Router | $90 |
| Nest Wifi Pro* | You may receive up to two Nest Wifi Pro devices, and the Replacement Fee is $120 per device. |
| Google Fiber Multi-Gig Router + Google Fiber Optical Connector | $280 |
| Google Fiber Mesh Extender* | $85 |
* Depending on your Service plan and location, additional units may be available to purchase, while supplies last. Each additional Nest Wifi Pro device may be purchased for $120, while supplies last. Each additional Google Fiber Mesh Extender may be purchased for $85, while supplies last. Each additional device that you purchase is yours to keep, even if you cancel your Services in the future.
You may return any product you purchase within 30 days for a full refund in the form of a credit on your bill. To receive a refund, you must return the product in its original condition including the box it came in, along with its accessories, documentation, and anything else that came with the device (e.g., power cables, remote control, etc.). Contact customer support for more information.
Local Access Fee
Depending on the local area where you reside, you may find a local access fee on your monthly bill. The local access fee is a small percentage of your total bill for internet Services for the month. It may vary based on your internet Service plan and location.
Google Fiber’s agreements with local governments vary, including how we compensate local governments for access to roads, infrastructure, and public areas for construction, maintenance, and repairs. 100% of the fee goes directly to the local jurisdiction where you reside. For more information, visit g.co/Fiber/LocalAccess.
Additional Fees
In certain circumstances, you may be subject to additional fees, of which you will be notified in advance.
Customer Support
As part of the Services, Google Fiber provides customer support through the various channels listed here.