- Legal Home
- Terms of Service
- Acceptable Use Policy
- Privacy Notice
- Fee Schedule
- Device Limited Warranty
- Network Management
- Public Inspection File
- Google Terms of Service
Google Fiber Equipment Limited Warranty
As part of your Google Fiber subscription, you will receive several pieces of equipment from Google Fiber. Depending on your type of service, you may receive a Fiber Jack, Network Box or Network+ Box, Storage Box, TV Box, Phone Box, and Remote Control.
The Storage Box, TV Box, and Remote Control are equipment that you purchase directly from Google Fiber and are referred to below as “Equipment You Own.” The Fiber Jack, Phone Box, Network Box and Network+ Box are referred to below as “Equipment Google Fiber Owns and Provides.” The Equipment Google Fiber Owns and Provides are provided as part of the services and are not covered by this Limited Warranty.
Google Fiber warrants the Equipment You Own against defects in materials and workmanship under normal use for two years from the date you receive the Equipment You Own from Google Fiber.
This Limited Warranty is only valid and enforceable in cities where Google Fiber makes its services available. This Limited Warranty will not apply if you acquire the Equipment You Own from a party other than Google Fiber. This Limited Warranty only applies to hardware components. Google Fiber does not provide any warranty for damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations and external causes such as but not limited to extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Equipment You Own will be uninterrupted or error free.
EXCLUSIVE REMEDY FOR EQUIPMENT YOU OWN: If a defect arises during the two year warranty period, you may return the defective Equipment You Own to Google Fiber. Google Fiber will, in its sole discretion and to the extent permitted by law, either repair the defective Equipment You Own using new or refurbished parts or replace the defective Equipment You Own with new or refurbished equipment with functionality at least equivalent to the defective equipment. If Google Fiber repairs or replaces any Equipment You Own, the repaired or replaced equipment will continue to be covered by this limited warranty for the remaining part of the original warranty period. Equipment and parts that have been replaced will become the property of Google Fiber.
To make a warranty claim, please contact Google Fiber support. In order to qualify for the warranty benefits described above, you must provide your name, contact information, subscriber information and the serial number of the relevant Equipment You Own.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE FIBER PROVIDES FOR THE EQUIPMENT YOU OWN, AND THE ABOVE REMEDIES ARE YOUR ONLY REMEDIES. EXCEPT AS EXPRESSLY SET FORTH ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE FIBER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, REGARDING THE EQUIPMENT YOU OWN.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE FIBER AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE EQUIPMENT YOU OWN OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE EQUIPMENT YOU OWN OR THE LIMITED WARRANTY ABOVE WILL NOT EXCEED THE REPLACEMENT VALUE OF THE EQUIPMENT YOU OWN.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
No employee or representative of Google Fiber or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. This warranty gives you specific legal rights, and you may have other rights which vary from State to State.
Service not available in all areas.