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Many students have been navigating virtual learning since last spring. Google Fiber has partnered with organizations and school districts in our cities to help make it easier for students and their families to connect and continue their learning journeys, whatever form that may take. Today, we’re excited to share a guest post from Malena Juarez, a senior at Lincoln College Preparatory Academy in Kansas City, Missouri, who attends the Kansas City MLB Urban Youth Academy Virtual Learning Program. The Kansas City MLB Urban Youth Academy is one of our Google Fiber Community Connections, which provides gigabit internet to the organization at no cost.

When I first came to the Academy, I was amazed by the sight of the facility and the huge softball field and baseball fields. It was a dream come true. To me, the Urban Youth Academy is a place of opportunity and growth. It has now become my second home. The UYA will forever have impacted my life positively, giving me a place to grow as a softball player and as a person in my community. The wonderful people I’ve met there have always been such great role models, who only wanted to see me succeed. 

I started playing softball when I was 10 years old, but had no idea what softball really was. But, as the years went by, softball then became my life. Moving to Lincoln Prep, I found out there was no team. It was always hard not being able to play the sport you love going into high school. During my junior year, the UYA helped tremendously by allowing our softball team to use their field and equipment to practice and play our games. I was finally able to play the game I love at the place I love. It meant so much to me and was very influential to me; I wanted to give back to my community just as the UYA did. 

Being a senior during this very interesting year of 2020 has been very difficult for me. As the oldest of three kids at home trying to manage everything being virtual, I felt very overwhelmed from making sure lunch was made at a certain time and homework was being done, to answering what felt was a million questions about school from my sisters and brothers. I always believed my senior year was going to be very stress-free, but with our current situation, it has been the exact opposite. 

Just as I was feeling it was all too much, I received a text message explaining what seemed to be a cool program —  the Virtual Learning Program at the UYA. The program currently has 50 high school students enrolled from 17 different schools in the KC area. It runs Monday-Friday, usually from 7 am-4 pm which allows us to complete our schoolwork and participate in baseball and softball workouts each day. 

At first, I thought it probably wouldn’t work out for me to attend, because where would my younger siblings go? That’s when I had a conversation with the Director of the Virtual Learning Program explaining the circumstances. Thankfully, they worked with me, and now my younger brother attends the program as well. So now, there is no worry about missing school to make lunch, and I’m only answering one question here and there! The only focus I have is school, and it is easier to do the best that I can. 

Coming to the UYA for the Virtual Program, Google Fiber’s high speed internet has been a tremendous help to me and my siblings. We are now able to go throughout the day with no problems with our connection. We can now focus on our school work.. It means a lot and has taken a great deal of stress off our shoulders. 

I just wanted to say a great big thank you to the Urban Youth Academy, the Virtual Program, and Google Fiber for being a great help to me. It has made such a huge impact on me and others. You have made me feel important and valued, and I could not thank you enough. 

Posted by Malena Juarez, Senior at Lincoln College Preparatory Academy 

Back in August, Google Fiber announced our plan to test 2 Gig service in Huntsville and Nashville. Today, we’re excited to announce that 2 Gig is now widely available in those two cities.

New and existing Google Fiber customers in Huntsville and Nashville now have the choice between our proven 1 Gig for $70 a month — plenty of speed and capacity for everyone and their devices all at the same time — and our even faster 2 Gig for just $100 a month — ready for power users, the latest devices, and advanced smart homes that use lots of internet.

I’m especially excited to be able to share 2 Gig with our customers. Over the last few months, my family has been testing 2 Gig in our home. And what made 2 Gig right for us was how everything we could do with 1 Gig is now faster, wired and wireless, even when we’re doing a lot — which is pretty much all the time in our house. With 2 Gig, I’ve never worried about massive file downloads, even while I’m on a video call with my boss and my husband is on a Zoom call in the next room, and then, all of the sudden, our home music system asks for an update. I know we can easily handle it all at once.

My husband works in IT and he can set up new machines in minutes, with the progress bar on a new Mac saying, “this may take up to an hour” only to be wrapped up before he gets back from our kitchen with a cold soda. He’s saved the day with last minute file transfers that none of his coworkers could have done from home.

And it's not just for work. As an occasional gamer, I love that when I do get time to play, I’m not waiting for massive system updates to finish or worried about network lag, but just trying to hold my own competitively. Even my house gets in on 2 Gig. Our smart lights, Wi-Fi speakers, 4K TVs, sprinkler system, and Wi-Fi-connected pellet smoker are staying connected without competing with us or each other for bandwidth. And we’ve got the peace of mind that there won’t be any data caps to stop us from doing even more.

2 Gig comes with the Google Fiber Multi-Gig Router, which uses Wi-Fi 6, the latest Wi-Fi standard. While it’s true that right now, we only have a few devices that have Wi-Fi 6 capability, we’re making the most of the hefty Wi-Fi speed provided by the tri-band Mesh Extender. And we’re ready for whatever comes next. (Who knows? I think my dog might be jealous of the Wi-Fi feeder that spoils my daughter’s cat.)

1 Gig is great for my family, and 2 Gig just gives us more of what we love. So, whether your home needs 1 Gig fast for everyone or 2 Gig faster for a few more everyones, Google Fiber is happy to get the right internet for your household, at the right speed for you.

(And if you're not in Huntsville and Nashville, don't worry. You can still sign up to test 2 Gig and other products through our Trusted Tester program.)

Posted by Amanda Peterson, Product Marketing Manager

Charlotte-based muralist Rosalia Torres-Weiner believes art can sustain us during difficult times. As a self-titled “Artivist,”  Rosalia seeks to find creative ways to use art to bring people together, advance justice and equity, and inspire more good in the world.

In October, Rosalia created her response to COVID-19 called “Art Essentials,” which is part scavenger hunt, part public art project and part emergency relief. Rosalia created and hung 100 pieces of her original art in public places like bus stops, laundromats, apartment complexes throughout Charlotte’s Latinx neighborhoods. Folks who found the art discovered another surprise: a message on the back letting them know the painting also served as a voucher for a bag of essential items, including hand soap, hand sanitizer, face masks, and a $50 grocery card at local Compare Foods grocery store….and they get to keep the art!

After a few weeks, all of the art has been collected and 89 of the Art Essentials bags have been redeemed. The rest of the bags of supplies have been donated to the families at Charlotte Bilingual Preschool. Families who discovered the art were thrilled to get both an original painting and assistance with grocery basics at a time when inspiration and help are needed most.

Google Fiber is proud to support Art Essentials, along with a HUG micro-grant from Charlotte is Creative and support from Compare Foods. We continue to partner with local organizations focused on connecting our communities for good.

Posted by Jess George, Government & Community Affairs Manager, North Carolina

For a while now, we’ve been talking about the wonderful world of streaming. From live sports to obscure indie movies, there is a site and streaming service for everyone. Yes, even you!

At Google Fiber, we know that TV, both live and on demand, is going somewhere only the internet can go, so we’re focused on providing high speed internet that makes streaming easy and enjoyable. And all that choice usually comes with a lower price tag than traditional TV (including ours!). 

That’s why we continue to add streaming partners to make it even easier for Google Fiber customers to find your preferred TV content. Today, we’re excited to add SLING TV to that roster. The pioneer of live streaming TV, SLING TV has today’s most popular channels, available through a monthly subscription that starts at $30 per month, with the flexibility to personalize programming based on different genres.*

SLING TV joins YouTube TV, fuboTV, and Philo in offering Google Fiber customers the best of live and on demand streaming content, at the right price for them.

Frankly, it’s been clear for a while now that the best TV is already online. 27% of households have cut the cord completely opting for streaming only, and 78% have a streaming service of some type. We know that finding the shows you want to watch can be tough sometimes, given the many streaming options available. Use thestreamable.com to find your favorite team or your local news live or a show or movie you love, and to compare your different options for watching.

And if you are a Google Fiber TV customer looking for more, we know you deserve better TV, and we’re here to help you get the upgraded experience that’s tailored to your needs.

Posted by Liz Hsu, Director of Product Strategy

* Subject to change, under SLING TV's terms & conditions.

I’m excited to announce that this fall, the Austin based LGBTQIA+ focused non-profit OutYouth became the latest Google Fiber Community Connection in Austin. As a queer, trans Texan who has been involved with OutYouth since 2015, I’ve heard countless stories from friends who found support when they needed it most through their programs. Most recently, I’ve personally seen how OutYouth’s Queer and Trans Commmunity Closet has made it possible for friends impacted by COVID-19 to get items they need.

Google Fiber’s Community Connections program brings free high speed Internet to libraries, community centers and nonprofit organizations in our Fiber cities. OutYouth is the 34th Community Connection in Austin to receive this high speed service.

Since 1990, OutYouth has provided programs, services, and partnerships which provide LGBTQ+ youth and their allies with opportunities to develop positive self-esteem, identify and cultivate peer support networks, and prepare for a successful adulthood.

As a community connection recipient, OutYouth’s Austin location - affectionately known as the little blue bungalow - will receive gigabit speed internet at no cost to help serve their mission and meet the needs of their clients.

Check out the video of my chat with Kathryn Gonzales, director of OutYouth, to learn more about how they’re connecting with the community during social distancing and how they hope to use their new Google Fiber Community Connection in the future.

Learn more from OutYouth here and get information on how you can support their GLITZ: 30th Anniversary Virtual Celebration, premiering on YouTube on November 7.

Posted by Danny Cleveland, Customer Service Program Manager (Austin, TX) & Pride@Fiber ERG member

In July, we announced plans to be the inaugural tenant on West Des Moines’s conduit network, which will allow us to deliver gigabit internet citywide. Since then, both the City and Google Fiber have been working to make this network a reality to ensure that residents can work, learn, play, stream, and connect online at super fast speeds. 


On October 1, the City of West Des Moines kicked off its  “Plant the Speed” campaign, aimed at getting every address in the city ready for high speed internet, whether people choose Google Fiber or another provider. Residents can sign up at www.wiredWDM.org right now to enroll their address for connection to the conduit network. This is a necessary first step to getting fiber service at your home. The website also includes information about the build schedule and what people can expect through the city’s construction process.







At Google Fiber, we’re enjoying getting to know West Des Moines. We’re assembling our local team and looking for office space. If you want to keep up with Google Fiber in West Des Moines, join our email list to get the latest news on our products, service, and availability. If you’re a West Des Moines resident, make sure your home is ready for speed by enrolling with the city and joining our list, too — both Google Fiber and the City of West Des Moines are moving quickly to connect you.


Posted by Rachel Merlo, Government & Community Affairs Manager

In late August 2019, we began having conversations about forming a Latinx-centered Employee Resource Group (ERG) at Google Fiber. The United States had just witnessed a mass shooting in El Paso, Texas, aimed directly at Hispanic Americans, and many of us wanted to create a safe space for employees to come together to discuss, reflect, and offer community to one another. 

Last year, Hispanic/Latinx Heritage Month (September 15th - October 15th) presented an opportunity for our newly forming ERG to establish itself. We opened up a dialogue about immigration, the current state of the world, and the Latinx experience from the perspective of fellow Fiber Googlers with thoughtful programming and the occasional juntada (“get-together”). 

This year, the pandemic has made our work and community both closer and more crucial. So in May 2020, we officially — and virtually — introduced Gente as the ERG for Latinx employees and allies. With COVID-19 twice as deadly for Black and Latinx people, and in the wake of violence against Black and transgender communities, we’ve centered Gente’s efforts on not only the importance of coming together as a community, but in building strong intersectional alliances, too.

The word gente means “people," and also serves as a term for the deep-rooted connection that comes with community, family and a rich cultural history. Bringing this ERG to life within Google Fiber also means a new opportunity to give Latinx employees and allies a voice in critical business conversations around diversity, equity and inclusion — a voice that is representative of the diverse workforce and customers that make up our Google Fiber family. 

As a part of this year’s Latinx Heritage Month, we invited Dr. Gina Pérez, Cultural Anthropologist and Professor in the Department of Comparative American Studies at Oberlin College, to share her thoughts on the importance of this work. “To be Latinx is to be a part of a collective that has a history of resistance, resilience and a beautiful capacity to change,” she said. 

Gente and Google Fiber are celebrating that collective action, not just for this month, but every day. We look forward to seeing the growth that our group will encounter this year — and to the future opportunities we will have to serve our Latinx customers in all our cities.

Posted by Gabrielle Aguilar, Sales Training Specialist (Austin, TX) and Co-chair, Gente

This week is Digital Inclusion Week! While we celebrate the incredible efforts of our partners across the country to make their communities more digitally inclusive and connected every day, we’re also taking this opportunity to share the stories of the people they’ve helped during 2020, with all the challenges this year has presented.


From making music to helping people navigate the digital world, we’re grateful to all the people out there working to advance digital equity in their communities. Thank you and let’s keep it going, all 52 weeks of the year!






For more information about the partners highlighted in the video check out Music Empowerment, E2D, and PCs for People.

We believe in the power of great internet, but we also know that, for most of us, our internet is only as good as our Wi-Fi.


My husband and I both work from home, and I am … not quiet … when I talk on video calls. So, I’ve set up my laptop as far away from my husband’s desk as possible, which also means I’m four thick walls away from my router. That doesn’t make for great Wi-Fi. And I know I’m not alone. Wi-Fi issues are a common complaint for customers, regardless of their internet service provider.


No one wants to have to think about their internet. At Google Fiber, we want internet that just works for you anywhere in the home, and for most people that means Wi-Fi. So we’ve been working on improving your Wi-Fi experience, starting with giving you the opportunity to use whatever router you want.


Now, you can bring your favorite router with you when you sign up for 1 Gig or change your plan to 'Use your own router' in your Google Fiber account — if you’re the kind of internet user that’s comfortable setting up and troubleshooting your own equipment.


For customers who don’t want to take on that technical responsibility, we’re still here to help with your Wi-Fi (or anything else you may need from us). You can learn more about whole home Wi-Fi from Google Fiber here.


If you’re a Google Fiber customer and have an issue with your Google Fiber service, let us know. We always want you to be able to make the most of your internet, including your Wi-Fi. (Shout out to my customer service friends answering my Twitter DMs — you’re my real MVPs.) 


We’re always looking for ways to make Google Fiber better. Great internet = great Wi-Fi, so we’ll keep working to improve that experience for our customers, whether they’re right next to their router or four rooms away.



Posted by Amanda Peterson, Product Marketing Manager

When it comes to internet, fast is never fast enough. That’s especially true now when so many of our customers are learning, working and living nearly entirely online — all using different devices at the same time.

So we’re more than a little excited to announce 2 Gig today — bringing even more bandwidth and speed to customers in internet-intensive households who may need more than a gig to do their thing, whatever that may be.

Google Fiber launched in 2010, offering 1 Gig speeds. Back then, the average residential internet speed in the US was 7.12 Mbps down and 2.42 Mbps up (and that was a 16% improvement from the year before!).

Today, as we continue to grow in the 19 Google Fiber and Google Fiber Webpass cities across the U.S., we also continue to learn from our past and from our customers. We’ve innovated new build techniques, allowing us to build faster than ever before, and we’ve established Google Fiber as a leader in customer service.

And we’ve learned that many of us need more: more to help us work better, to help us learn smarter, to bring us gaming and entertainment in new ways, and to fuel innovation and entrepreneurship across our economy.

Why 2 Gig?

This year has made this need for more speed and bandwidth especially acute, as many of us are now living our entire lives — from work to school to play — within our homes, creating unprecedented demand for internet capacity.

2 Gig will answer that challenge. At $100 a month, it’s double the top download speed of our 1 Gig product (with the same great upload speed) and comes with a new Wi-Fi 6 router and mesh extender, so everyone gets a great online experience no matter where they are in the house.

Google Fiber networks are designed so there’s plenty of capacity to allow our customers, with the right in-home hardware, to reach 2 Gig (and even faster) speeds. Our approach to network design allows us to keep our customers connected to the fastest speeds available.

So... how can I get it?

We’re looking for people to help us test 2 Gig, starting in Nashville and Huntsville next month and in our other Google Fiber cities later this fall. Game changers, super users, and families who need more from their internet can join the Google Fiber Trusted Tester program to be among the first to put the extra speed to use. Our testers help us make sure we’re launching the best products and services possible for our customers, and we appreciate their help! Sign up here for an opportunity to be among the first to test 2 Gig in your city.

2 Gig will roll out to all of our Nashville and Huntsville customers later this year, with plans to launch the service across most of our Google Fiber and Google Fiber Webpass cities in early 2021.

Google Fiber brought you 1000 megabits in 2010, and we’re upping that 2000 megabits for 2020. This is just the start of many more product launches to come. Our goal is to keep delivering groundbreaking speeds at competitive prices with the customer service Google Fiber is known for.

Posted by Amalia O’Sullivan, Director of Product Management