Connect blog-icon

With so much great entertainment to watch this winter, we don’t want you to miss a thing. Which is why we’ve updated the Fiber TV App to help you find and enjoy all the entertainment you love.

The Fiber TV App already lets you watch some of your favorite TV channels live or On Demand. Plus you can use it to control your TV from your mobile device. With today’s update you can now play and record your favorite TV shows, sports, and movies with one tap. Here’s more of what you can do with the updated Fiber TV App.


  1. Catch up on your favorite shows. You’ll now find the next episodes from your favorite shows waiting for you as soon as you open the Fiber TV app. With one tap you can begin watching.
  2. Don’t miss the game. See what sports are happening right now, or are scheduled for later, then record them to your DVR with one tap. And you can set up your recordings no matter where you are, even when you’re out with friends.
  3. Find recommendations for what to watch. View personalized recommendations for live TV. That means you’ll know to check out that Fresh Prince of Bel Air marathon or a new show you might enjoy, like Designated Survivor.
  4. Get to your recordings quickly. The app now recommends recordings on your DVR to watch next as soon as you open it, so you can save time getting to the entertainment you love. 

We hope today’s updates make it easier than ever to find, record, and watch all the entertainment you love. The Fiber TV App will be updated for all our TV subscribers in the coming weeks. You can download the app from the Play Store for Android, or App store for iPhones and iPads.

Posted by Jared Nusinoff, Product Manager, Google Fiber

Read More

Five years after announcing we’d bring Google Fiber to Kansas City, our vision remains: to connect more people to superfast and abundant Internet. At that time, Gigabit residential speeds were unheard of, built-from-the-ground-up Fiberhood designs and builds were as yet unproven, and a great customer experience simply didn’t exist. Since then, we have reshaped the landscape — these innovations are becoming more commonplace (which we all can agree is great for everyone, particularly for consumers!).

And thanks to the hard work of everyone on the Access team, our business is solid: our subscriber base and revenue are growing quickly, and we expect that growth to continue. I am extremely proud of what we’ve built together in five short years.

Now, just as any competitive business must, we have to continue not only to grow, but also stay ahead of the curve — pushing the boundaries of technology, business, and policy — to remain a leader in delivering superfast Internet. We have refined our plan going forward to achieve these objectives. It entails us making changes to focus our business and product strategy. Importantly, the plan enhances our focus on new technology and deployment methods to make superfast Internet more abundant than it is today.

These changes to our business and technology will have some immediate implications. Some of our efforts will remain unchanged, but others will be impacted. In terms of our existing footprint, in the cities where we’ve launched or are under construction, our work will continue. For most of our “potential Fiber cities” — those where we’ve been in exploratory discussions — we’re going to pause our operations and offices while we refine our approaches. We’re ever grateful to these cities for their ongoing partnership and patience, and we’re confident we’ll have an opportunity to resume our partnership discussions once we’ve advanced our technologies and solutions. In this handful of cities that are still in an exploratory stage, and in certain related areas of our supporting operations, we’ll be reducing our employee base.

As for me personally, it’s been quite a journey over the past few years, taking a broad-based set of projects and initiatives and growing a focused business that is on a strong trajectory. And I’ve decided this is the right juncture to step aside from my CEO role. Larry has asked me to continue as an advisor, so I’ll still be around.

I am humbled by our growth and progress across Access today, and I’m so grateful to have been part of such an extraordinary bet. And as we continue this bet, I remain confident that the future will hold a much more connected society and abundant access for all. Let’s keep doing our part to make it so!

Read More

Back in June Google Fiber entered into an agreement to acquire Webpass. Today we’re happy to announce that we’ve closed the transaction for Webpass, Inc., which is now officially part of the Google Fiber family. (We should mention that a smaller affiliate, Webpass Telecommunications, LLC, is expected to close later this year, subject to customary closing conditions, including regulatory approvals.)

Webpass set out to change the landscape for Internet providers back in 2003. Their mission today is the same: deliver a simple, high quality Internet connection to as many people as possible. At Google Fiber we share that same goal, and together we can grow faster — and reach more people— than ever before.

It’s been impressive to watch Webpass evolve from a boot-strapped startup to an established category leader with tens of thousands of happy customers in five major metros from San Francisco to Boston.
Current Webpass markets in the U.S.
This growth is due to their fast, reliable Internet service, available at an affordable price with no hidden fees, no contracts and an install experience that puts the customer first. In fact, Webpass customers have been known to choose the building they live in based on Webpass’ service map. Providing an excellent customer service experience is another philosophy we share with Webpass.

In addition, Webpass is known for their successful track record lighting up new buildings with super fast Internet service very quickly — sometimes within a month or less once building access agreements are in place. This speed of deployment is possible in part because Webpass manages its own network, which also has the benefit of higher service availability, automatic upgrades for service that gets better over time, and bandwidths of up to 1 gigabit per second.

Of course, at Google Fiber we’re particularly excited about Webpass’ application of point-to-point wireless deployment methodology. As we’ve said, our strategy going forward will be a hybrid approach with wireless playing an integral part. Webpass has proven that point-to-point wireless is a reliable way to connect more people to high-speed Internet in a densely populated environment, by setting up wireless transmission links between buildings. Residents simply plug their device or router into the data jack Webpass installs in their unit, and they’re good to go, browsing with speeds reaching up to a Gig.

Going forward, Webpass will continue to grow and scale their business with point-to-point wireless technology, including expanding into new cities. And for our part, Google Fiber will continue to build out our portfolio of wireless and fiber technologies, to bring super fast Internet to more people, faster. In the meantime, there will be no changes for current Webpass or Google Fiber customers, who will continue to get the same great services they love. 

We’re so excited to be working with the Webpass team, who have truly been pioneers in providing super fast, super simple Internet to people who demand choice. Together, the combination of Google Fiber technology with Webpass’ great team and operations will result in more choice and better access for many more people.

Read More

TV’s never been better. With so much great entertainment to choose from, it’s more important than ever to quickly find, record, and watch the shows and movies you love. That’s why we’re introducing the biggest update to Fiber TV since we launched in 2012. 
A new look and feel

It can be tough to find the shows and movies you love—or discover new ones. So we redesigned Fiber TV’s interface to make it easier to recognize the shows you’re looking for. We added helpful information like Rotten Tomatoes ratings to the program description. And we reorganized the DVR to make it easier to navigate your recordings.

Recommendations & Smart Search

Fiber TV is also introducing personalized recommendations for movies and TV shows you might like. So if you regularly watch The Walking Dead on AMC, it might suggest a show you haven’t seen, like American Horror Story on FX. And with improved Smart Search, you can quickly find what you love on TV and On Demand. Search by title, keyword, or even an actor’s name or sports team.

The TV you love. On Fiber.

We’re always looking for new ways to make Fiber TV even better. Earlier this year Google Cast™ was added to Fiber TV, for one touch casting from your phone, tablet or laptop, and there’s still so much more to come. We hope today’s updates make it easier than ever to find, record, and watch all the entertainment you love.

If you’re a Fiber TV subscriber, you don’t have to do a thing. New customers will get the new Fiber TV as soon as they’re installed. Current customers will automatically get access in the coming weeks.

Posted by Lawrence Kim, Product Manager, Google Fiber
Read More

Update September 20, 2016, 6:00pm PDT: It’s a great day for Nashville. Congratulations to Nashville Metro Council and residents on passing Council Member Davis’ One Touch Make Ready ordinance on its third and final reading. This will allow new entrants like Google Fiber to bring broadband to more Nashvillians efficiently, safely and quickly. We look forward to continuing our work with NES and the local community. 

Update September 6, 2016, 7:35pm PDT: We're pleased that Nashville Metro Council supports Council Member Davis’ proposal for a 21st century framework, with a second reading vote of 32-7. Improving the make-ready construction process is key to unlocking access to a faster Internet for Nashville, and this Ordinance will allow new entrants like Google Fiber to bring broadband to more Nashvillians efficiently, safely and quickly. We look forward to continuing our work with NES and other attachers to bring our service to more homes and businesses in Nashville, faster.

Since we launched Google Fiber in Nashville a few months back, we have been humbled by the overwhelming support from local residents, businesses and property owners. We have also been hearing loud and clear that consumers want a choice when it comes to super-fast Internet.

Today Americans have little, if any, choice. The most recent Federal Communications Commission stats show 78% of census blocks have access to only one Internet provider offering speeds of 25 Mbps or more — the minimum speed to be considered “broadband”— while 30% have no broadband access. 

So what’s taking so long in Nashville? We have — like many of you — been disheartened by the incredibly slow progress. A big contributor to these delays is the “make ready” process required to attach a new line to a utility pole. Under this current system, each existing provider on the pole needs to send out a separate crew, one by one, to move its own line and make room for a new one. This may have worked a generation ago when there were only one or two attachers, but it’s extremely time consuming — not to mention disruptive to residents of Nashville — to do this with the numerous attachers we have today.

Of the 88,000 poles we need to attach Google Fiber to throughout Nashville, over 44,000 will require make ready work. But so far, only 33 poles have been made ready.
We are all seeing the consequences of this old policy: significant delays getting the super-fast Internet you want, from the provider you want. This isn’t just about Google Fiber, but a major hindrance to future innovation for anyone looking to build a new network.

We want to go faster and we know you do, too. The One Touch Make Ready (OTMR) ordinance now being debated by Nashville Metro Council will reduce delay and disruption by allowing the necessary work to be done much more efficiently — in as little as a single visit. This means fewer crews coming through neighborhoods and disrupting traffic, making it safer for workers and residents. The work would be done by a crew the pole owner has approved, instead of multiple crews from different companies working on the same pole over several months. 

Once we are on the poles, we will be subject to the same rules as anyone else. That this policy provides an equal playing field for innovation is why experts, groups representing communities, and other fiber builders support OTMR, too. However, some existing providers disagree, and would prefer to keep the current system.

There’s a critical vote scheduled at the Nashville Metro Council on Tuesday, September 6. Since OTMR was first put forward by Council Member Anthony Davis, we’ve worked closely with the Mayor’s office, Council and others to include amendments that we believe make OTMR ready to be enacted. Our sincere thanks to all these folks for their vision, hard work and focus on this ordinance. 

If you live in Nashville and you want more choice for super-fast Internet, please reach out to your local Council Member and tell them you support One Touch Make Ready. And attend next Tuesday’s crucial vote at the Metro Courthouse, starting at 6:30 p.m. CDT (arrive early to get a seat!) 

We can't wait to bring super-fast Internet to more people in Nashville, faster, and look forward to the outcome of September 6.

Posted by Chris Levendos, Director of National Deployment and Operations, Google Fiber

Read More

Guest post from Ruben Campillo, former Digital Inclusion Fellow, currently the Digital Inclusion Outreach & Community Engagement Manager, Knight School of Communication, Queens University of Charlotte.

The first time I went online was in the fall of 1995. A librarian at the main branch of the Charlotte Mecklenburg Library taught me to type website addresses into the browser. I was amazed by the infinite scope of information at my fingertips. That day I joined the burgeoning information revolution and the internet became part of my life as a student, professional and father. In all these roles I have witnessed the power of technology to improve people’s lives.

Unfortunately, many people aren’t able to benefit from transformational digital tools and skills. More than 60 million Americans don’t use the internet in the home. In my city, Charlotte, NC, 28% of residents don’t have internet access in the home. These families are put at a disadvantage when it comes to finding a job, completing homework and communicating with relatives. I wanted to help address this disparity, so I went back to where it all started for me -- the library.

I have spent the last year working as a Digital Inclusion Fellow at the Charlotte Mecklenburg Library. The fellowship is a program facilitated by the Nonprofit Technology Network (NTEN), in partnership with Google Fiber. This first-ever fellowship to address the digital divide embedded 16 community leaders into local organizations that are working to close the digital divide. Collectively, we helped our host organizations address barriers to widespread internet adoption, such as awareness of the internet’s importance, digital literacy and access to affordable devices.

I became a Digital Inclusion Fellow to help shape how our city embraces new technology, while ensuring that our entire community benefits. Thankfully, I was joined by others across the city who feel the same way. The library was one of the key members in developing the City of Charlotte’s first Digital Inclusion Task Force, along with Charlotte Mecklenburg Schools, Goodwill Industries, the Knight School of Communication and Mecklenburg County. This group of dedicated individuals and organizations is continuing to meet the challenge of making Charlotte a more digitally inclusive city. 

The library, which has 20 branches and serves around 1.1 million people, has already been a steward for digital inclusion for two decades in Charlotte. I joined the library’s leadership team to scale programming, sustainably. We mapped internet adoption in Charlotte and focused our resources on the least connected communities.

We piloted classes in these digitally divided communities, teaching residents basic computing skills. The course we developed, DigitLit101, has several modules, including email and job searching. To support our 1:1 training format, we trained 71 library staffers and dozens of volunteers to become DigitLit101 instructors. We also partnered with community based organizations, such as the YMCA, to help them incorporate DigitLit101 into their programming and scale our impact. Overall, this course has served 183 students in seven library branches in both English and Spanish.

The other Fellows were busy in their cities as well. Collectively, we trained 550 people per month and reached an estimated 1 million people with awareness campaigns about the importance of the Internet.

You can read case studies from my city, Charlotte, as well as Nashville and Austin in the Digital Inclusion Toolkit that launched today. The toolkit highlights some of the successes and challenges Fellows and host organizations have encountered throughout the first year. Additionally, the toolkit includes best practices in volunteer recruitment, classroom logistics, digital literacy, and partnership development. It’s a great resource for organizations looking to join the digital inclusion movement.


I am passionate about social justice and I believe that access to reliable, affordable internet access at home can have a transformative effect in people's lives. Our first fellowship year was a success, but we have more work to do. Twenty-two new Fellows in 11 cities are taking up this challenge for the coming year. As they begin their work, I’m reminded that joining the information revolution can start with something as simple as teaching someone how to use a web browser at their local library.

Read More

We’ve always believed that small businesses can do big things with superfast Internet. In 2014, we launched our Early Access program to bring faster speeds to businesses in our Fiber cities. Since then, we’ve been inspired by what these businesses have been able to do. From a media company that now conducts virtual jam sessions to a coffee house that livestreams their community events, we’ve seen many unlock new possibilities with a speedy, reliable connection.

At the same time, we know that businesses come in different shapes and sizes. They have varying needs and would like the flexibility to choose a plan that best fits their needs. That’s why we’re transitioning from the Early Access program and introducing three new plans.
Small businesses in all of our Fiber cities will now be able to pick from speeds ranging from 100 Mbps to 1000 Mbps. We’ve also increased the number of static IP addresses available to a business—up to 13. And we continue to be committed to providing fast, reliable service tailored to the needs of small businesses. Our support team is available to help 24 hours a day, 7 days a week.

Eligible small businesses in Charlotte can now sign up for one of our new plans. Businesses everywhere can check their address and join our list to be among the first to know when we’re available in their area.

Eligible small businesses in Kansas City, Provo, Austin, and Nashville will have until July 31st to sign up under the Early Access program. Beginning August 1, 2016, they’ll be able to choose from one of our new plans or keep their Early Access plan and pricing for a full year.

We can’t wait to see what small businesses will do next with superfast Internet.

Read More

From the day we announced our plans to come to Charlotte, residents and businesses across the city have embraced the possibilities of high-speed, abundant connectivity. Charlotte is already a hub for business and ingenuity—and superfast Internet has the potential to unlock a new chapter of innovation across the Queen City.

Today, we’re launching sign-ups for residents and businesses in Charlotte, starting in the Highland Creek neighborhood. Residents in Highland Creek will be able to sign up for one of three plans: Fiber 1000 + TV, Fiber 1000, and Fiber 100, with the option to add Fiber Phone to any plan. Eligible small businesses can sign up for one of three new business offerings, available for the first time in any city. And all Charlotteans can join us at the newly-opened Charlotte Fiber Space at in the historic Philip Carey Building to take Google Fiber Internet and TV for a spin.
                  Charlotte residents can pick from three speedy plans

It will take time, but we’re working hard to bring Fiber to as many neighborhoods as possible in Charlotte. We’ll be opening new neighborhoods for signups as we complete network construction in those areas. Keep in mind, residents will have a limited amount of time to sign up—this helps us to focus resources before we move on the next area. You can track progress for all areas on our website. And if you live in an apartment building, check out our Apartment Finder to see if your building on track to get Fiber.

                         Charlotte's new installer vans feature artwork by local artist Jason Gammon
As we connect Charlotte to Google Fiber, we’re also working to bring faster speeds to families who may not be online today. We’ll be introducing a Broadband plan that offers 25 Mbps for $15 a month to some of the most digitally divided areas that we serve, determined using data from the U.S. Census and Federal Communications Commission. We'll also be offering gigabit Internet at no cost to residents in select public and affordable housing buildings. These programs will build on existing investments, like our support of digital inclusion fellows at the Urban League, Charlotte Mecklenburg Housing Partnership, and the Charlotte Mecklenburg Library.

From Charlotte’s emerging startups to families at home, our goal is to provide abundant access to all of Charlotte—we’re just getting started.

Read More

For the past three years, Texas has been a home to Google Fiber. Whether we’re connecting families and businesses to superfast Internet in Austin, or building over 4,000 miles of fiber in San Antonio, we’re working daily to boost speeds across the Lone Star state. And starting today, we’re exploring the possibility of bringing Google Fiber to Dallas as well.
If we’re able to bring Google Fiber to Dallas, it will mean more than a reliable connection. It will mean new ways for families to stay in touch and stream their favorite shows, and new opportunities for businesses—especially businesses in Dallas’ budding tech sector—to grow and be more productive. With Fiber, businesses can download files in seconds rather than hours, communicate faster with customers, and much more. Dallas is already one of the best cities to work in tech. Google Fiber will help Dallas attract even more tech talent, and push the city further toward the future. 

Bringing Google Fiber to Dallas would be a huge undertaking, so we want to make sure we’re prepared. Working alongside Mayor Mike Rawlings and local leaders, we’ll use our Fiber checklist to learn more about local topography, existing infrastructure, and other factors that may impact construction. Building a fiber optic network through a dense and complex urban environment like Dallas is challenging—these discussions will help us deploy our network efficiently and responsibly. 

We look forward to working with Dallas’s leaders as we explore bringing Fiber to their city. It’s still early days, but we’ll keep residents updated as we approach our decision. To receive the latest news on Google Fiber, head to and sign up for updates.

Read More

Ed. Note: Today, we have a guest post from Heather Burnett Gold, President of the Fiber to the Home Council Americas, and Michael Render, Principal and Founder of RVA, LLC. They are sharing the findings of a new research report on how access to ultrafast Internet can boost the value of multi-family homes.

There are a slew of successful TV shows that follow people who are searching for a new home. Each show follows the same formula: seekers must decide between a few properties, debating the merits of various amenities, neighborhoods, and price points. Savvy producers have discovered we love to see people navigate the complex process of deciding where to live.

One factor that is increasingly having an impact on those decisions: access to ultra-high speed, reliable broadband. We have concrete data that shows access to fiber increases the value of single family homes. But what about the almost 30 percent of people in the US, both renters and owners, who live in multifamily housing?

In a new study the Fiber to the Home Council is releasing today, we find fast and reliable broadband is now rated the single most important amenity for multiple dwelling units (MDUs). In addition to finding ultra-high speed broadband to be more important than a pool, 24-hour security monitoring, covered parking, gym access and even cable TV, these results also show that MDU residents believe fiber-based broadband is significantly faster and more reliable than other technologies.

Our research also shows that MDU residents are willing to pay more to live where there’s fiber. People were willing to pay 2.8 percent more to purchase a condo or apartment with access to fiber optic service (based on a $300,000 home). For renters, it’s even more important. Respondents were willing to pay a premium of 8 percent (based on a $1000 monthly rent) for access to fiber. People who live in MDUs also want access to multiple providers, ranking provider choice as 6 out of 12 possible amenities.

While these numbers are based on all types of fiber-to-the-home, based on our other research and anecdotal evidence, values could be even higher for gigabit fiber service.

What do higher rental and sales values mean to MDU owners and operators? A better bottom line. Using data from the National Apartment Association, we estimate fiber can add 11 percent in net income per average apartment unit. And our findings show that fiber access increases resident satisfaction and appears to reduce churn, helping building owners and operators maintain high levels of occupancy and provide a quality living environment.

We’re excited about this study, which adds to the mounting evidence that fiber improves our communities. And we’re looking forward to continuing to work with MDU owners and operators in different ways in the quest to connect:
  • Marketing: Fiber providers throughout the country—including Google Fiber—should continue to work with MDUs to advertise fiber to attract new residents. (Our findings show fiber is a word of mouth technology that can attract residents to properties.) 
  • Access: MDU owners can assist by making buildings accessible while the fiber industry continues to make advancements in deployment methods and technologies that reduce any potential disruptions to residents. 
  • Education: We at the Council will continue to work with our partners to promote the value of a future-proof technology that increases the attractiveness of properties in an increasingly competitive housing market.

Read More

From channel surfing to streaming, there are more ways than ever to find and enjoy the entertainment you love. We want to help you access all of your favorite shows, movies, music, and more. So starting today, we’ll be adding Google CastTM—the same technology behind Chromecast—right into your Fiber TV Box.

Google Cast gives you access to thousands of apps, right on your TV screen. That means you can seamlessly enjoy the best of online entertainment and TV without changing inputs. At the click of a button, you can watch the Game of Thrones premiere on HBO, then head to Netflix for the latest season of House of Cards. You can DJ your party with Pandora, then scroll through pictures with friends using Google Photos. You can watch and listen to everything you love, whenever you want.


Casting is easy. Just connect your compatible mobile device or laptop to your Fiber Wi-Fi, then tap the Cast button from the apps you already know and love to send what you’re viewing to your TV. And since Fiber TV comes with Google Cast technology built-in, no additional equipment or setup is needed.

Over the coming weeks, we'll start rolling out Google Cast on Fiber TV to all our TV subscribers. You can learn more at our help center. Get ready for more season premieres, movie screenings, karaoke nights and more—all on your big screen.

Posted by Jared Nusinoff, Product Manager, Google Fiber

Read More

Last year, we introduced the Digital Inclusion Fellowship, and paired fellows with community organizations to help build digital inclusion programs in Google Fiber cities. From leading digital literacy courses to training volunteers, fellows have been hard at work over the past 9 months helping to close the digital divide in their communities. Just last month, Susan Reaves, a fellow at the Nashville Public Library, led computer basics courses for 76 people, and trained 7 volunteers who can now help run courses of their own. We want more fellows like Susan to help people take advantage of the Web.

Today, in partnership with the Nonprofit Technology Network (NTEN), we’re opening applications for the second year of the Digital Inclusion Fellowship. 22 fellowship positions are now available in community based organizations across 11 cities, including 3 new cities: Portland, OR, San Antonio, TX, and San Francisco, CA. Much like our ConnectHome commitment and affordable Broadband offering, this fellowship is a long-term investment in the cities we work with. As the lead sponsor, Google Fiber will again contribute more than $1 million to help administer the fellowship. Our current fellows have reached thousands of people lacking Internet access, trained hundreds of volunteers, and received positive feedback from community members. And with the help of NTEN, we hope to continue our progress.


Applications are now open for 22 fellowship positions in community based organizations across 11 cities, including three new cities: Portland, OR, San Antonio, TX, and San Francisco, CA.

As we expand the fellowship into its second year, we’re sharpening the focus on digital literacy. Participants will work on digital literacy projects, and help to train adults on a variety of computer skills. Some fellows will work on expanding their Hosts’ current digital literacy courses, or building new programs with community partners. In addition to organizations that specialize in digital inclusion, fellows will also be hosted by libraries, adult literacy organizations, and organizations that provide affordable housing. And, like last year, all fellows will attend a week long orientation program, where they’ll be trained on digital literacy best practices and work to develop leadership skills.

To join the growing community of digital inclusion practitioners, apply to the fellowship now through May 13, 2016.

Read More

Broadband access truly makes a difference in people’s lives, bringing economic, social, and educational opportunities to those who are online. Yet more than a third of Americans still do not subscribe to home broadband, while half of the nation’s households in the lowest income tier do not subscribe. For many families, affordability remains one of the primary barriers to getting online at home.

Improving access to affordable broadband has always been part of Google Fiber’s DNA—our digital inclusion efforts and community impact work are a central part of our ongoing efforts to help bring fast Internet to more people. Regardless of income, everyone should be able to experience the benefits of high speed connectivity.

Yesterday, the FCC adopted its Lifeline modernization order, an essential move to encouraging broadband adoption nationwide. Until now, Lifeline has provided funds to enable providers to deliver voice service to consumers at affordable rates. When the Lifeline Assistance Program was established in 1985, high speed broadband to homes didn’t exist. But much has changed since 1985—while voice service remains important, increasingly people use their broadband connection as a critical means of communication. As FCC Chairman Wheeler said, “... at a time when our economy and lives are increasingly moving online and millions of Americans remain offline, it doesn’t make sense for Lifeline to remain focused only on 20th century voice service.”

For the first time, low-income consumers can apply the $9.25 Lifeline subsidy to lower the cost of qualifying broadband plans. Now consumers have the opportunity to use their benefit to reduce the cost of subscribing to broadband Internet—not just voice service—so people can choose the connectivity services that meet their needs.

Importantly, the FCC’s reforms also shift the responsibility for determining consumer eligibility out of the hands of the carriers that currently receive subsidies and to a National Eligibility Verifier. As described in the FCC’s statements, the independent third party verifier will make eligibility determinations using data from existing trusted programs such as Medicaid and the Supplemental Nutrition Assistance Program (SNAP), streamlining the income verification process. Shifting eligibility determinations away from the service provider has two benefits. First, subscribers can take their benefits with them to a different provider or new address, leading to more consumer choice. Second, because the eligibility determination is based on existing trusted data, it can better protect consumer privacy and security and bring more dignity to the process.

Families with low incomes increasingly choose not to purchase home broadband because it just isn’t affordable—these and many of the other changes that the FCC has voted on go a long way to address this critical problem.

Read More

Nearly 6 years ago, we started Google Fiber with the goal of making the web faster and better for everyone. We began with a fiber to the home solution delivering symmetrical gigabit speeds. The impact has been significant - on people, businesses and local economies. The days of loading bars, pixelated video streams and dropped Hangouts are now a thing of the past for many people and businesses in our Fiber cities.

While gigabit speeds are fast, we have come across an application where 1,000 Mbps is actually quite slow. Terribly slow. Research organizations that wish to remain anonymous have been working on an application that would enable the teleportation of a 160 pound person a distance of 60 miles in 1.2 seconds. This application requires a tremendous amount of bandwidth, because a 160-pound person represents a vast amount of data.

How much data? Our partners developed a compression algorithm that allows us to compress matter with only imperceptible levels of quality degradation. As one of the engineers put it:

“If 1 GigaQuad (GQ) = 109 = 1,000,000,000 Quads, where one quad is 2 GiB or 8 x (2 x 109) x (109 x 109) = 1.6 x 1028 bits, what speeds would we need to send an animal, object, or person 60 miles in under 1.2 seconds?”

They found that at 1 Gbps, it would take 1.6 x 1028 / 109 = 1.6 x 1019 seconds. This means that we need speeds that are 10^9 or 1 billion times faster than gigabit speeds.

Here’s how it might look:


To be clear, we are not a teleportation company. Nor do we intend to become one. We simply want to provide the data transfer speeds required to enable teleportation. The team will be tackling a number of unique scientific challenges – not only figuring out how to break down physical objects into discrete packets of data, but determining how to leverage fiber optic technology to transmit that data across distances at incredible speeds. Innovating on fiber optic infrastructure and moving data really fast is something we are deeply passionate about.

Our partners are using the quantum entanglement of the photons that move through our network to make teleportation happen, which is only possible on a pure fiber optic network. Clearly gigabit speeds are too slow. Even on a pure fiber network with gigaquad transfer rates, it would take weeks to transmit uncompressed physical data a few miles. We want these transfers to be complete in under 1.2 seconds.

The potential benefits of teleportation are tremendous. Imagine a world where you could live anywhere and commute instantly. Imagine traffic and urban congestion becoming a thing of the past. That's what teleportation can do: allow us to live gently and efficiently, spending less energy on getting from place to place, and more on the people and projects that matter.

We will continue to not have data caps – the last thing we want is for our subscribers to be trapped in the Internet because they ran out of data.

Want to see how teleportation might look for you? Use our spreadsheet to calculate how far you’ll be able to go, and how long it will take.

This is a massive challenge. And an important one. We are thrilled to help advance teleportation science to create a world in which distance and travel time will not constrain our physical presence.

Posted by Pál Takácsi, Director of Engineering

Read More

Whether it’s calling mom or ordering take-out, we rely on our phones to help reach the people and things that matter. And while mobile phones have pushed us toward the future, home phone service is still important to many families. Landlines can be familiar, reliable and provide high-quality service, but the technology hasn’t always kept up. That’s why today, we’re introducing Fiber Phone as a new option to help you stay connected wherever you are.

Familiar features, improved 
Fiber Phone is meant to give you everything you want from a home phone service, plus a lot more. For $10/month, you get unlimited local and nationwide calling, and the same affordable rates as Google Voice for international calls. You can keep your old phone number, or pick a new one. You can use call waiting, caller ID, and 911 services just as easily as you could before. Fiber Phone can also make it easier to access your voicemail—the service will transcribe your voice messages for you and then send as a text or email.

Fiber Phone includes a Fiber Phone box that works with the phones you already own. Handset not included. 
Stay connected, no matter where you are 
Fiber Phone can help you make the most of your home phone—even when you’re not at home. Adding Fiber Phone means getting access on the road, in the office, or wherever you are. Your Fiber Phone number lives in the cloud, which means that you can use it on almost any phone, tablet or laptop. It can ring your landline when you’re home, or your mobile device when you’re on-the-go. 

We’ll be introducing Fiber Phone in a few areas to start. Over time, we’ll roll out Fiber Phone as an option to residential customers in all of our Fiber cities. Once we bring the service to your area, you can sign up and get the service through a simple installation process. To stay updated on the latest, sign up here.

Posted by John Shriver-Blake, Product Manager, Google Fiber

Read More

We were heartened and encouraged when, a few weeks ago, the City of Louisville, Kentucky unanimously passed an ordinance that paves the way for its residents having access to faster and better broadband. So yesterday when we heard that AT&T was suing the City of Louisville for passing this so-called “One Touch Make Ready” rule, we were disappointed.

Google Fiber stands with the City of Louisville and the other cities across the country that are taking steps to bring faster, better broadband to their residents. Such policies reduce cost, disruption, and delay, by allowing the work needed to prepare a utility pole for new fiber to be attached in as little as a single visit—which means more safety for drivers and the neighborhood. This work would be done by a team of contractors the pole owner itself has approved, instead of having multiple crews from multiple companies working on the same pole over weeks or months. One Touch Make Ready facilitates new network deployment by anyone—and that's why groups representing communities and fiber builders support it, too.

Google Fiber is disappointed that AT&T has gone to court in an effort to block Louisville's efforts to increase broadband and video competition. We are confident the City's common-sense initiative will be upheld.

In response to the lawsuit yesterday, Louisville Mayor Greg Fischer was quoted as saying, "We will vigorously defend the lawsuit filed today by AT&T. Gigabit fiber is too important to our city's future." Mayor Fischer, we couldn’t agree with you more, and stand with you.

Posted by Chris Levendos, Director of National Deployment and Operations, Google Fiber

Read More

Nearly six years ago, we started Google Fiber with the goal of making the web better and faster for everyone. We began in Kansas City and have now committed to bring Fiber to a total of ten metropolitan areas. To date, we’ve focused mostly on building fiber-optic networks from scratch. Now, as Google Fiber grows, we’re looking for more ways to serve cities of different shapes and sizes. That’s why we’re working with Huntsville, AL to tap into the city’s planned municipal fiber network. And that’s why we’re trying something different in our latest Fiber city—San Francisco—where we’ll bring service to some apartments, condos, and affordable housing properties, using existing fiber.

San Francisco is the 22nd metro where we're serving customers, building networks, or exploring the possibility of bringing Google Fiber
San Francisco has a long history of creativity, innovation, and development, with its iconic cultural centers, countless startups, and dozens of colleges and universities. In thinking about how best to bring Google Fiber to some residents in this unique city, we considered a number of factors, including the City’s rolling hills, miles of coastline, and historic neighborhoods.

By using existing fiber to connect some apartments and condos, as we’ve done before, we can bring service to residents more quickly. This approach will allow us to serve a portion of San Francisco, complementing the City’s ongoing efforts to bring abundant, high-speed Internet to the City by the Bay.

As part of our work in San Francisco, we also want to help residents get online for the first time. One of our leading initiatives will be connecting some public and affordable housing properties to gigabit speed Internet—for free. In partnership with the Nonprofit Technology Network (NTEN), we’re also bringing the Digital Inclusion Fellowship to San Francisco. NTEN is accepting applications from organizations to host fellows who will teach people to set up email accounts, apply for jobs, access content across the web, and more. Through these efforts, we hope to make the Internet more affordable and accessible for those most affected by the digital divide.

Digital literacy training coordinated by Kramden Institute, a Digital Inclusion Fellowship host
We have a lot of work to do before we can offer details on service and timing, or identify the specific condos, apartments, and affordable housing properties that will be connected. In the meantime, residents and property owners interested in Google Fiber can sign up for updates on our website. San Francisco offers tremendous potential for gigabit Internet, and we hope Google Fiber will provide more fuel for this city’s pioneering residents and entrepreneurs.

Read More

This morning, we stood alongside Mayor Tommy Battle as he announced that we’re bringing Google Fiber to Huntsville, Alabama, using part of the fiber network that Huntsville Utilities is building.

Now more than ever, cities are exploring new ways to help their communities flourish with fiber. Like any infrastructure, such as roads or electric grids, a fiber network is a long-term investment that can benefit a city for decades. In 2014, Huntsville’s leaders shared their vision for a community energized by superfast speeds — and they decided to build a network that could support an electrical smart grid and other municipal needs, plus provide the best of the Web for local families, entrepreneurs, businesses and academics alike. To help achieve this goal, the city asked to hear from fiber providers who might be interested in working together. So we got in touch.

To date, we’ve built the majority of our Google Fiber networks from scratch. But over the past five years, we’ve repeatedly seen that every city is unique. So in order to bring Fiber to more people, we’ve taken different approaches in different places. In Provo, Utah, our Google Fiber service is being delivered over a network we purchased from the city. In Atlanta, Georgia, we’re both constructing our own network, and using existing fiber to provide Google Fiber to some apartment buildings. And now, due to the leadership of the Mayor and Huntsville Utilities CEO Jay Stowe, we’ll be working with a muni-owned network to bring our high speed service to Huntsville.

Few places are better positioned than Huntsville to show what’s possible with top Internet speeds. The Rocket City boasts the highest concentration of engineers in the country, and ranks among the best places in the country for STEM workers. Ultrafast Internet will help enable Huntsville to remain at the forefront of science and tech.

So what comes next? Pending final approvals, Huntsville Utilities will design and construct its network. Once the network is built, Google Fiber — or any other broadband provider — will be able to bring high speed Internet service to the city. This is just the beginning of the process, so it's too early to share dates or timelines. But, if you'd like to receive updates on when Google Fiber will come to Huntsville, sign up at

Read More

This Wednesday, I watched families at the West Bluff public housing property sign up for home Internet service. It was a pivotal moment—many of these residents were coming online for the first time, and they were doing so with some of the fastest speeds available. West Bluff is just the first of many properties that will receive free gigabit Internet service through our commitment to serve public housing residents across our Fiber cities. These residents can use their superfast connection to finish homework, apply for jobs, or learn to code, all from home.

West Bluff residents signing up for free gigabit Internet in Kansas City this week.
With this program, we’re bringing the best service to the families that need it most. But roughly one-third of Americans, many of whom live outside public housing, still don’t have home broadband. That’s why we’re working with partners across our Fiber cities to meet the needs of those families, too—with programs like the Digital Inclusion Fellowship and the Kansas City Digital Inclusion Fund. We know there is no one-size-fits-all solution to closing America’s digital divide, so we’ll continue to tailor our work at the local level to address the unique needs of each community.

More people should have access to fast Internet. This year, we're exploring new ways to make that happen. In addition to bringing free gigabit Internet to select public housing, we’ll introduce a new affordable Internet option in some cities—a low-cost broadband connection that’s fast enough to make video calls and stream HD content. And by offering upload speeds that match download speeds, people will have the opportunity to become web creators and truly make the most of being online.

This plan will be available in the most digitally divided areas we serve, determined using publicly-available data from the U.S. Census, FCC, and other sources. People in these neighborhoods won’t need to fill out applications, apply for eligibility, or pay any construction or installation fee. For those who are looking for more speed (but aren’t quite ready for our Gigabit service), we’ll also trial a new faster option at a lower price across our Fiber cities.

We’re also extending programs like Community Connections to all Fiber metros, providing free gigabit Internet to public places where people can access fast speeds outside the home, such as libraries, community centers, and nonprofits. Finally, we’re experimenting with different technical solutions to hook up residents in various neighborhoods who we previously couldn’t connect. We’ll share updates as those technologies are implemented.

Though our approach may differ city to city, one thing remains consistent: this work is not possible, or effective, without working closely with partners to bring more people online. Huge gratitude to: ConnectHome, Secretary Julian Castro and HUD, EveryoneOn, US Ignite, Nonprofit Technology Enterprise Network, the Housing Authority of the City of Austin, the Housing Authority of Kansas City, and many more.

It takes a village to connect a village, and we’re looking forward to even more great programs and partnerships to come. For the latest on our work, check out our new community impact website.

Read More

At Google Fiber, we often talk about how superfast speeds and access to home broadband can move entire communities forward. For low income families, access to the Internet can mean the difference between thriving or falling behind. It can mean more children using computers in after-school programs and STEM classes, more students going online to finish their homework, more people taking advantage of resources like Khan Academy, and more families learning basic computer skills that help them be more connected.

That’s why last year, we partnered with ConnectHome, an initiative by the U.S. Department of Housing and Urban Development (HUD) and the White House to accelerate Internet adoption by families with school-age children in public housing. Today, alongside HUD Secretary Julián Castro and local partners, we’re proud to take another step in that commitment by announcing that we’ll be bringing gigabit Internet service to residents in all public housing properties that we connect with Google Fiber. Families in these properties will be able to access some of the fastest speeds, at no cost to the housing authority or to residents.

Affordable housing residents can sign up for service using a process that makes it easier to bring the Internet home. 
Working side-by-side with the Housing Authority of Kansas City, we’re launching the program today at West Bluff, the first property to receive gigabit Internet as a part of this program. We’ve wired all 100 homes with Fiber, and families can sign up today to access the Internet at up to 1,000 Mbps. And through local ConnectHome partners, such as Connecting for Good and Surplus Exchange, they’ll also be able to purchase discounted devices and learn new computer skills. Across Kansas City, we’re working with local affordable housing providers to connect up to nine properties, reaching more than 1,300 families in the metro area.

A West Bluff resident and her son are among the first to receive gigabit Internet from Google Fiber at no cost. 
Looking forward, we plan to bring gigabit Internet to select affordable housing in all of our Fiber cities. We’re working with local providers to identify which properties we’ll connect across these markets, and we’ll have more to share as we bring Google Fiber to these cities. Finally, inspired by the early success of our work with the Housing Authority for the City of Austin, we’ll be complementing this $0/month Internet service by working with local partners to make new investments in computer labs and digital literacy classes so residents learn the skills they need to get online.

The U.S. has some of the most expensive broadband in the world, while lagging far behind other countries in Internet speeds. And for families in affordable housing, cost can be one of the biggest barriers to getting online. Alongside our ConnectHome partners, we’re proud to make some of the fastest Internet more available and accessible to those who need it most.

Read More