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Frequently asked questions for

When will you start service and what will you be offering?

It’s too soon to share an exact date or plans and pricing information. Please sign up for our mailing list and you’ll be among the first to know when we have more news to share.

Are you planning on offering Google Fiber for Small Business when you launch?

We just launched Google Fiber for Small Business in Austin, Kansas City, and Provo. We hope to bring a Google Fiber offering to small businesses in our new cities, too, but we don’t have any specifics to share at this time.

Why do you have to do so much construction in the first place?

Google Fiber is building an entirely new network to bring high-speed Internet and crystal-clear television to your community. Because we are a new provider, we have to install brand new, state-of-the-art fiber optic infrastructure. To learn more about what it takes to build this network, check out our behind-the-scenes blog post here.

How long will you be constructing in my neighborhood/city?

We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly, based on the size or the area, how we’re going to be bringing fiber there (aerial versus underground) and even the local soil type. Sometimes the timeline can also be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.). However, we’re constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible.

I didn’t sign up for Fiber - why are you on/near my property?

In order to bring Google Fiber to a new city, a whole lot of heavy lifting has to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property.

What are easements and rights of way?

Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Google Fiber, to use rights of way and easements.

My yard is torn up after you constructed in my area - when will you fix it?

We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire neighborhood, crews will come back through to restore your property. If construction work has been completed in your area and you notice that your property has yet to be restored, please give our construction inquiry line a call at 877-454-6959.

Why are you in my yard without my permission?

A lot of the network we build is placed within areas called easements or rights of way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the rights to utilize these locations, just like other service providers (such as water and electric).

Will you move my flowers/potted plants/etc before you build in my yard?

Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.

Do you notify me before coming onto my property?

Yes! We will leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process.

Do you do construction on the weekends?

Building a network is a lot of work, so you may see or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations.

I think my water/power went out because of work you guys did! What can I do?

If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 877-454-6959.

How can I talk to someone about issues related to the construction process?

If you have any concerns whatsoever during the construction process, feel free to reach out to our construction support team at 877-454-6959.

Call us

Open 24/7

Residential customers

(844) 36-FIBER

Business customers

(855) 418-8326

Construction inquiries

(877) 454-6959

Service not available in all areas.