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Frequently asked questions for

What is Google Fiber offering?

Google Fiber is offering an Internet connection with speeds up to 1,000 megabits per second. You can also sign up for entertainment options. Please visit the 'Fiber Plans' section of the San Antonio city page.

Is there a local location for customer support?

We don't have a location in your area, but you can always get in touch with us anytime via email or chat, or by calling us at (844) 36-FIBER.

Will I be able to use Wi-Fi with Google Fiber?

Yes. You'll receive a Wi-Fi router, which is designed to give you Wi-Fi access to Google Fiber.

What is YouTube TV?

YouTube TV is a paid membership that brings you live TV from major broadcast networks, popular cable networks, and premium networks. With YouTube TV, you'll get live sports and must-see shows, as well as DVR without storage space limits.

What will happen during installation? What will the wiring and equipment look like?

Here’s a basic overview of our construction process. At first, the majority of our work will be outside, getting the Fiber network ready to bring to homes. We’ll be stringing fiber on utility poles, and, in some cases, installing it in the ground. Once the fiber is ready in your neighborhood, we'll contact you to schedule your installation.

On your installation day the first thing we’ll do is bring our fiber from the street or easement to the exterior of your house and drill a small hole in an exterior wall to bring the fiber inside. Then, we’ll cover the hole with a mounted wall plate and install a Fiber Jack on the interior wall. The Fiber Jack, which is about the size of a deck of cards, will convert the fiber into your Internet connection, which will then connect to your Wi-Fi router. Your installer will then help you set up any devices that you ordered as part of the Fiber sign up process.

Which devices will be installed with Google Fiber? What is included and what is additional?

Google Fiber Internet plans include:

• A Fiber Jack, which will bring the fiber connection into your home

• A network device, which will provide wired and wireless connectivity to devices throughout your home

• A streaming box, when you sign up for YouTube TV. Please visit the 'Fiber Plans' section of the San Antonio city page.

What happens if I want to cancel my Google Fiber service?

You may cancel your Google Fiber service at any time. If you cancel service, please leave the Fiber Jack in place and return your equipment using a prepaid shipping label. If your services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is cancelled or suspended. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them. See the Fee Schedule for more details. If you have any additional questions, please give us a call: (866) 777-7550.

Call us

Open 24/7

Residential customers

(866) 777-7550

Business customers

(855) 418-8326

Construction inquiries

(877) 454-6959

Service not available in all areas.