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Frequently asked questions for
We don't have a location in your area, but you can always get in touch with us anytime via email or chat, or by calling us at (844) 363-4237.
Yes. You'll receive a Wi-Fi router, which is designed to give you Wi-Fi access to Google Fiber.
YouTube TV is a paid membership that brings you live TV from major broadcast networks, popular cable networks, and premium networks. With YouTube TV, you'll get live sports and must-see shows, as well as DVR without storage space limits.
Google Fiber is building an entirely new network to bring high-speed Internet and crystal-clear television to your community. Because we are a new provider, we have to install brand new, state-of-the-art fiber optic infrastructure. To learn more about what it takes to build this network, check out our behind-the-scenes blog post here.
We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly, based on the size or the area, how we’re going to be bringing fiber there (aerial versus underground) and even the local soil type. Sometimes the timeline can also be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.). However, we’re constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible. To learn more, visit our Help Center.
In order to bring Google Fiber to a new city, a whole lot of heavy lifting has to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property. To learn more, visit our Help Center.
Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Google Fiber, to use rights of way and easements. To learn more, visit our Help Center.
We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire neighborhood, crews will come back through to restore your property. If construction work has been completed in your area and you notice that your property has yet to be restored, contact Google Fiber if you have a complaint or issue.
A lot of the network we build is placed within areas called easements or rights of way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the rights to utilize these locations, just like other service providers (such as water and electric).
Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot. To learn more, visit our Help Center.
Yes! We will leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process. To learn more, visit our Help Center.
Building a network is a lot of work, so you may see or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations. To learn more, visit our Help Center.
If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 877-454-6959. To learn more, visit our Help Center.
If you have any concerns whatsoever during the construction process, feel free to reach out to our construction support team at 877-454-6959. To learn more, visit our Help Center.
At first, we'll be working out in the street to connect the Fiber network to the outside of your home. Google Fiber-certified installers will either string fiber cables on utility poles or bury them in the ground. We will arrive at your home and knock to let you know we're working on your property, but we'll still install the fiber drop even if you're not home.
Next, we’ll contact you to schedule your installation. When we return on your installation day, we’ll bring fiber into your home. The Fiber Jack, which is about the size of a deck of cards, is an Internet converter that connects to your Wi-Fi router. Our installers will work with you to find the ideal placement of the Fiber Jack and cabling inside your home. We may be able to route the fiber cable around the exterior of your home, or through attics and walls into a room that makes sense for you. Your installer will help you set up any devices that you ordered, show you how to use them, and make sure everything is working smoothly. To learn more about bringing Fiber to your home, please visit our Help Center.
Google Fiber Internet plans include:
• A Fiber Jack, which will bring the fiber connection into your home
• A network device, which will provide wired and wireless connectivity to devices throughout your home
• A streaming box, when you sign up for YouTube TV. Please visit the 'Fiber Plans' section of the San Antonio city page.
To learn more, visit our Help Center.
You may cancel your Google Fiber service at any time. If you cancel service, please leave the Fiber Jack in place and return your equipment using a prepaid shipping label. If your services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is cancelled or suspended. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them. See the Fee Schedule for more details. If you have any additional questions, please give us a call: (866) 777-7550.
Service not available in all areas.