October 2, 2017
To our customers, and our customer service representatives, with love
It's National Customer Service week. With that, we wanted to say a big thank you to our customers for choosing Google Fiber as your Internet service provider.
We believe there’s a better way to provide service in this industry. Every day, we receive feedback from you telling us what you love and what we can do better. This is an invaluable part of our growth as a business. We aim to do more of what you love (like offering installation appointments, not windows and cleaning up after ourselves when we visit your home) and continue to improve in the areas that you don’t (like repairing damages caused during construction). If you’ve got something you want to share with us, we hope you won’t hesitate to reach out.
The customer service and support we provide each day is a team effort. Happy Customer Service week to all our frontline agents in our Fiber Spaces, to our online and phone agents in our contact centers, and to our technicians in the field in each Google Fiber city! Thank you for the work that you do, for the professionalism you show every day and for giving our customers the service they deserve. We appreciate it every day, not just this week.
Posted by Caroline Dowling, Google Fiber Customer Service Director