Category of Equipment | Description of Equipment | Warranty Period | Warranty Claim Instructions |
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Covered Equipment | Google Wifi devices purchased directly from Google Fiber on or after April 15, 2020Nest Wifi Pro devices purchased directly from Google FiberGoogle Fiber Mesh Extenders purchased directly from Google Fiber (as long as you are a Google Fiber customer when you submit a warranty claim) | One year from the date you receive the equipment from Google Fiber | To make a warranty claim, please contact Google Fiber support. In order to qualify for the warranty benefits, you must provide your name, contact information, subscriber information and the serial number of the applicable equipment |
| Google Wifi devices purchased directly from Google Fiber before April 15, 2020 | Two years from the date you receive the equipment from Google Fiber | To make a warranty claim, please contact Google Fiber support. In order to qualify for the warranty benefits, you must provide your name, contact information, subscriber information and the serial number of the applicable equipment |
Excluded Equipment | Any equipment with warranties provided by their respective manufacturers, including (but not limited to):Nest devices purchased separately (for example, from the Google Store) | Please refer to the warranty card in the packaging of the equipment or contact the manufacturer for the warranty terms | Please refer to the warranty card in the packaging of the equipment or contact the manufacturer about how to make a claim |
| Any equipment owned by Google Fiber and provided to you as part of the services, including (but not limited to):Fiber JacksGoogle Wifi devices, Nest Wifi Pro devices, Google Fiber Mesh Extenders, and other devices provided to you as part of the services | Not applicable | Not applicable |