West Des Moines Google Fiber Support
We offer support 24/7
FAQs
What does Google Fiber offer?
Google Fiber offers fast, reliable internet with powerful Wi-Fi and without data caps.
What’s a gigabit?
One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. Google Fiber 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices. Google Fiber 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second.
What’s a megabit?
One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Some Google Fiber customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps.
Why do faster speeds matter?
Whether it’s streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. That’s why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns.
What’s the Fiber Space?
In some cities, there’s a Google Fiber Space to help customers ask questions, get help, and sign up. Whether there’s a Fiber Space near you or not, we’re available to help you 24/7 by email, phone, or DM.
How do I get Google Fiber?
Check your address to see if Google Fiber is available in your area. If it is, you can pick your plan and sign up for service online or by reaching out. We’re continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Want to stay up to date as we grow? Sign up for email updates.
Does Google Fiber have a text telephone line for the hearing impaired?
Yes, we have a text telephone line at (TTY) 833-999-2889. Please note that we can only respond to Google Fiber related inquiries, and we cannot offer assistance for other Google products that aren’t included in your Google Fiber service. For assistance with other Google products, please call (650) 253-0000.
How do I sign up for Google Fiber?
You can be the first to know when your home or business is ready by filling out your email and property address to receive updates.If you live in a single family home, in order to receive Google Fiber service, your home must be enrolled with the city to be a part of the city's conduit network. The city will install a small conduit pipe to your home and this will allow us to pull a single strand of fiber right through the pipe to your home.And if you are a manager or owner of a multifamily or commercial property, you can learn more about bringing Google Fiber to your building by completing this form.
When will Google Fiber be available for my neighborhood/home/business?
We understand that no one likes to wait, so our team is working hard to get you connected as soon as we can. While we can’t share a firm timeline, we expect the first West Des Moines customers to be able to get Google Fiber Internet starting in late 2021. We'll send those who’ve joined our list for updates (which you can do here) an email when we're ready to install Fiber in their home.
How does Google Fiber work with the community?
We partner with those who know best, listening to customers and communities to deliver what people need—and do things right. We want to spark healthy competition and inspire the industry to reach its potential, working together to improve internet everywhere and for everyone.Bringing fast, reliable internet to communities is our passion, but we also love to help in other ways. We partner with local governments, libraries, and nonprofits to support programs that focus on STEAM (Science, Technology, Engineering, Art & Mathematics Program) and digital literacy. When we stay connected, we can do more together.Above all else, we focus on treating our customers, communities, and everyone with respect and challenging the industry to work with us to do better.