To do everything you need to do - working, learning, staying healthy, having entertainment options, finding jobs, starting businesses, doing business, creating communities, connecting to loved ones - you don’t just need internet, you need fast internet. You need enough internet for everyone in your home. And internet that’s open, without data caps or hidden fees. And you need all of that internet at a fair price.

At Google Fiber and Google Fiber Webpass, we believe that everyone, in every community — big, small, urban, rural, and everywhere in between — deserves access to internet that’s fast, reliable, fairly priced, and open.

Since our start in 2011 in Kansas City, that’s been our goal. We know we can’t do it alone, no one company, organization, or type of network can or ever will. But we know that there are lots of companies, organizations, and cities working to make this vision a reality across our country. And we believe that if we work together, we can make faster, better internet happen for more people. 

In the last few years, we’ve worked to live up to this vision for better internet in more places: raising the bar for customer service, strengthening networks, improving equipment and experience, building for the future, expanding in the cities we’re in, and working with cities in new ways to expand.

We‘ve got a long way to go. We’re humbled by the recognition we’ve received over the past year for speed and for customer service and satisfaction. But we’re still working on making our customers even happier, reaching more people, making our products easier, better, and faster, and finding new ways to keep moving towards what we believe internet access should be.

And we’re working on new ways to tell our story. If you’re in a city served by Google Fiber and/or Google Fiber Webpass, you also might notice that we’re telling our story in ads, in mailers, and with local internet reps in Google Fiber spaces and in your neighborhood.

A small part of that storytelling is a new icon for Google Fiber and Google Fiber Webpass.



As the design team at Google’s Brand Studio explained, “The icon represents two key concepts, core to Google Fiber’s mission. The first is that of a catalyst. The dynamic shape upon which the icon is built inspires a feeling of movement in its upward arcing motion. The second concept is scalable impact, represented through its modular pattern. This new icon acts as the cornerstone upon which the brand is built, signaling the ambition to galvanize and uplift communities: from the single family home or small business, through to an entire city”  

The shapes can represent being fast, fairly priced, reliable, and open — critical pieces of our mission. Or they could be communities of all shapes and sizes: big, small, urban, rural.  Or all of the different things you do with your internet.  Or how your internet throughput is divvied up across everything you and your household is doing - not just fast internet for a single fast connection.  Or even how it’s going to take all of us, coming together, to make sure everyone has access to the fast, reliable internet we think everyone deserves.  Or, maybe it’s just a fun, colorful shape. 

In any case, we hope you like it. And, even more, we hope that, whether it’s in an ad, on social media, in our app, or anywhere else you see it, you know it’s Google Fiber, and that there’s more of our story on its way.

Posted by Amanda Peterson, Head of Brand and Product Marketing





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author: Amanda Peterson

title: Head of Brand and Product Marketing

category: company_news

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Our city updates continue, checking in with our team in West Des Moines. If you missed our first one, you can find out more about what’s going on in Austin here.

There is a lot happening in West Des Moines as we move toward bringing our first customers online later this year. Google Fiber has already started our engineering and planning efforts, and we recently signed a lease for our local West Des Moines offices and retail space. We’ve also started the renovation process in our Valley Junction location (check out what’s coming below) and plan to settle in sometime in early fall.



While we’re waiting to move in, our team is hard at work from home. Our sales team has been talking to apartment and condominium managers across the city to get their buildings ready for Google Fiber. If you are interested in getting your community wired for Google Fiber, please email us.

There are still a few things that have to happen before we can serve customers. Most importantly, the city of West Des Moines recently started construction on their conduit network. Once they’ve completed the first area, we’ll start pulling fiber through it to bring fast, reliable internet to your homes, and testing to make sure everything works the way it should. Once that’s done we’ll be ready to open our doors (and our website) for customers.

So what can you do to get ready? As we shared back in October, local residents can see the city’s build schedule and sign up to connect to the conduit network on the city’s Plant the Speed site. And if you are looking for more information about what’s going on with Google Fiber in West Des Moines, you can also sign up for Google Fiber email updates for the latest news and availability.

Things are happening fast, so stay tuned!

Posted by Rachel Merlo, Government & Community Affairs Manager

Since the first cohort of NTEN’s Digital Inclusion Fellowship in 2015, Google Fiber has supported this innovative program which supports nonprofit professionals with deep connections to digitally distressed communities in their efforts to launch or expand digital inclusion  programs. As a former fellow with Austin Free-Net, I’ve seen firsthand the impact that a focused staff member can have on connecting more people to the skills and resources people need to navigate our digital world. 



The pandemic has emphasized the necessity of access to fast, reliable internet. Organizations that once considered digital equity and literacy tangential to their mission now find it essential to helping the communities they serve. 

Stephanie De Leon, our Digital Inclusion Fellow with AVANCE-Austin, shared, “I can proudly say that all 240 families served in the AVANCE-Austin Parent-Child Education Program received brand new tablets with internet connectivity and resources plus 1-on-1 training on how to use them to help close the gap in digital inequity.”

Over the past six years, Google Fiber has funded 59 fellows across the country, and these extraordinary individuals and organizations are making a huge difference in the everyday lives of their constituents. 

Kayla Bradshaw, a fellow with the United Way of Utah County in Provo, Utah, said: “Typically, we hold in-person trainings for our volunteer income tax assistance (VITA) program. Most of our volunteers are elderly and do not want to meet in person. We developed an online training distributed through YouTube to train all volunteers. The volunteers then receive technical support through the tax season as they assist low-income families in filing their taxes.”

Think a staff member in your organization could benefit from being a Digital Inclusion Fellow? Applications are open now for the next cohort (lucky number 7!). We hope you’ll consider joining the group, or pass this on to an organization that needs their own fellow. 

Posted by Daniel Lucio, Community Impact Manager

Ookla recently released its Q1 2021 data for internet speeds, and we're happy to see that Google Fiber tops that list in all of our cities across the country. We're slowing down for a moment to look at how we got here by looking back at what 2020’s challenges meant for our customers and how we helped meet the increased demand for internet as everyone moved their world online — school, work, connecting with family and friends, streaming, gaming, shopping, and so much more. 

The demand for internet has never been greater. At Google Fiber, we saw about a 32% uptick in demand across our network in all our cities throughout the pandemic. While our network is definitely built to handle this, we wanted to make sure that our customers never feel the squeeze.

To handle the additional traffic, not just for now, but the future as well, especially as we have more customers opting for 2 Gig as it rolls out across the country, we took several actions over the last year to improve both network capacity and resiliency. That’s why our internet was able to meet the increased demand for bandwidth, and we were able to reduce latency (the time it takes for your internet to load) for our customers as well. 

Internet speeds from January to June 2020*



Increasing Capacity

In 2020, we increased capacity at every point in our network, from support facilities right into our customers’ homes. By working to increase throughput across our network, we’re ensuring that you have the fastest internet coming into your house. 

But we all know that’s only as good as your Wi-Fi, since most internet usage in our homes is over Wi-Fi rather than wired ethernet. So we worked to improve Wi-Fi performance for Google Fiber customers, launching use your own router as an option for customers who know what they want and incorporating Google Wifi devices to provide more options for customers to adapt their Wi-Fi coverage  to the layout and needs of their homes.

Improving Resiliency

Availability and resiliency is about making it easier to get where you are going on the internet. As demand for teleconferencing services and online learning platforms soared, Google Fiber worked with such providers to optimize network traffic to ensure our customers don’t experience glitchy meetings or disrupted student lessons regardless of how many people are learning or working on the network. And that wasn’t just true for work —as demand for streaming video for news and entertainment and online gaming rose, we also made sure that content came through without buffering or lag. 

All this backend work was designed so that our customers just didn’t have to think about their internet connection. The goal was to make internet one less thing for customers to have to think about — especially this past year when we all had plenty to take up brain space.

We’re continuing to look at new ways to improve our network and meet what’s coming next in 2021 and beyond. Internet demand is only going to increase as we can do more and more online, and Google Fiber will be ready to help you make that journey.

Posted by Terrill Gosa, Senior Director, Engineering & Operations

* All data is from Speedtest by Ookla.

Starting today, Kansas City customers can sign up for our new 2 Gig service and put all that download speed to use whether working, playing, or watching over the internet. No matter how smart your home is, if your household needs 70 simultaneous 4K streams (yes, we said 70), or if most of your reality is virtual these days, 2 Gig can keep up.

We already know that KC moves fast. Now we can do it double time! 

Posted by Carlos Casas, Head of Sales, Kansas City

We heard you, Charlotte, and we’re happy to say that as of today all new and existing Google Fiber customers in the Queen City can get our new 2 Gig service! 

You can now sign up on our website and see for yourself the difference that doubling your download speed can make. There are a few things you need to know to make sure your home is ready for 2 Gig — check out this blog post for more information. 

Posted by the Mary Ellen Player, Head of Sales Charlotte

It’s been nearly a year since many businesses and schools began working from home because of the COVID pandemic. And while many of us have learned new ways to use technology and the internet to keep in touch (while staying apart), many families are still facing challenges accessing the resources and tools they need to work or study online. Digital inclusion is key to creating a more equitable world, and Google Fiber continues to work with organizations across the country to address this challenge.

Since 2016, the National Digital Inclusion Alliance’s (NDIA) has hosted the Net Inclusion Conference annually, bringing together digital inclusion practitioners, advocates, academics, businesses, and policymakers to share their knowledge and learn from one another. This conference has been a consistent catalyst for innovation and best practices across the digital inclusion community, and Google Fiber is proud to support Net Inclusion again this year. This time the conference will feature a new virtual format over a series of weeks rather than concentrated into just a few days, which will allow even more people to participate.

The 2021 Net Inclusion Conference series includes eight one-hour webinars, every Wednesday from April 7th through May 26th. These webinars are open to any and all advocates, policy makers, academics and boots-on-the-ground folks who want to learn more and help expand the conversation around digital inclusion. We hope some of you’ll join us! If you are interested, register here.

Posted by Daniel Lucio, Community Impact Manager

As 2021 gets properly underway, we’re checking in with each of our city teams. Starting with Austin, over the next few months we’ll be posting updates from our teams across the country, sharing what’s happening in each community and what our local customers can expect next.

The last month has been a challenging one for our city, and in many ways we’re still recovering as a community. Like many of you, our Google Fiber Austin team spent days without power, water, heat, and, yes, internet. 

As a team, we are as committed as ever to making sure our customers stay connected as we continue to build out our Google Fiber network across the city. In fact we recently launched service in Allandale, North Loop, Mueller and North Shoal Creek, and soon we’ll be live in other parts of North Austin. We’re also continuing to connect buildings across the city of Austin with Google Fiber Webpass (if you’d like us to connect your apartment or condominium, let us know). 

Read on to find out more about what’s happening with Google Fiber in Austin.

New Fiber Space opens on South Lamar



Today, we are opening the doors to our brand new Fiber Space at 701 South Lamar Boulevard with easier access and parking for our customers, something you’ve told us you wanted. The new Fiber Space will be open from 10 AM to 3 PM Monday through Saturday. Safety is our number one priority, and our customer retail experience is designed to keep our customers and our team members happy and healthy — including customer occupancy limits, on-site social distancing and masks and enhanced cleaning protocols.

South Lamar is an incredibly vibrant neighborhood, and we’re looking forward to getting to know our neighbors. We hope you’ll come visit us, and check out our incredible mural by Austin artist, Catie Lewis, and local photography by Austin Fiber team member, Rose Lichtenfels.



While we’ve closed our downtown retail space to the public, the building will remain our main office for our growing local Google Fiber team. We recently welcomed John-Michael Cortez as our new Government and Community Affairs Manager to lead our community efforts in Austin. John-Michael brings a deep knowledge and love for his hometown of Austin to his new role. We’re hiring for several roles in Austin — we’d love to have you join our team.

HACA launches a new Gigabit Community

This month we’re proud to help the Housing Authority of the City of Austin (HACA) welcome new residents to Chalmers Court East, our 10th Gigabit Community in Austin. 110 residents will receive a gigabit internet connection at no cost. Through our Gigabit Community program, Google Fiber currently provides the option for free gigabit internet to more than 875 families in HACA communities across Austin.

We’re also continuing to bring free gigabit internet service to new Community Connections partners. Over the past year, we’ve connected four new community partners in Austin, including OutYouth, Oswaldo “A.B.” Cantu Pan American Recreation Center, American Institutes for Research (Southwest Educational Development Corporation) and Austin Groups for the Elderly (AGE) of Central Texas, which brings the total to 36 Community Connections across Austin. These incredible organizations are working to help our neighbors everyday, and we’re proud to be able to help connect them and the people they serve. 

Continuing to grow our network

We’re continuing to build out our network, rolling out service in new areas every few weeks. Currently, you may see our crews in North Shoal Creek, Allandale and Rosedale. As usual, we’re working to make sure that residents are kept up-to-date on any activities happening in their neighborhood. If you have questions about construction in Austin in your community, give us a call at (877) 454-6959.

Austin will always be weird, and Google Fiber is working to make sure Austin is wired. To stay up-to-date on service in your area, check availability for your address and join our email list. 

Posted by the Austin Fiber Team

If you’ve been following Google Fiber, you know that we believe the best TV is online. While many of our customers have already made the switch from traditional TV to streaming services, some have hesitated to take the leap, even though Fiber TV service hasn’t kept up with all the features streaming services offer. Luckily all you need to get the best TV today is great internet, which is something Fiber TV customers already have.

Google Fiber is continuing to look for new ways to help our customers make the switch to streaming TV — but we need some of you to tell us how we can do it in the best possible way. We’re looking for a few Trusted Testers to try out our new TV upgrade experience, starting in Huntsville in March.

Testers need to be existing Fiber TV customers, who are ready to take the next step to an upgraded streaming TV experience, including a whole-home WiFi upgrade with Google Wifi, a seamless streaming experience with Chromecast with Google TV, and set-up for the streaming service of your choice (including an option for a free trial of YouTube TV). While we’re rolling out testing in Huntsville early next month, we’ll be bringing the TV upgrade experience to our Fiber TV customers across the country later this spring. Sign up to join our Trusted Tester program for this or future opportunities. We know you deserve better TV, and we’re working to bring it to you.

Posted by Liz Hsu, Director, Product Strategy

In honor of Black History Month, Google Fiber is celebrating the work of our Black at Google Fiber Employee Resource Group. Since its chapter launch in 2017, the group has focused on a number of areas ranging from digital inclusion to STEM education to improving the representation of people of color at all levels within our business. While George Floyd’s killing galvanized a nation, Employee Resource Groups like Black at Google Fiber are channeling that energy into a movement for change within the workplace and beyond.

We sat down with the two Black at Fiber co-leads to learn more about what it takes to lead an Employee Resource Group’s journey for social justice, racial equity and self care during an incredibly challenging year.

What does this year’s Black History Month mean to you?

Black History is more than a month — it is a legacy. It is about the contributions and sacrifices made by those before us but it is also about recognizing that Black+ people are a part of creating the narrative that will mark our place in history. When we planned past Black History Month activities we focused on bringing in people from which we all could learn. This year we centered on bringing within ourselves a stronger sense of purpose. We provided a platform to discuss the complexities of voting in the United States and the importance of civic participation. Our members also learned more focused and intentional wealth building strategies that included understanding cryptocurrency and how understanding blockchain can future proof finances.

Since last year’s Black History Month, how have you led your members through the tragic events happening in places like Louisville, KY, Minneapolis, MN, and others?

A few days after we closed our offices due to COVID-19 in March 2020, our focus was captured not just by the pandemic, but also the repeating tragedy of Black lives brutally taken by law enforcement in public view. Incident after tragic incident, many of us began to feel numb and certainly fatigued. Many of our Black colleagues felt the same and there was a clear need to create spaces that were psychologically safe for us to be in community with each other, mourn with each other, and affirm each other. And we needed the support of the larger Google Fiber organization to have real conversations about racism and ask questions on how it was impacting Black+ Google Fiber employees and our business.

As we have adjusted to doing all our meetings virtually, the availability of guest speakers increased since physical logistics were no longer a roadblock, which meant we heard from incredible speakers from across the country. Additionally, our Equity, Inclusion and Diversity lead coordinated training with thought leaders in the field of race relations that helped to foster conversations across our organization. These went well beyond our ERG to engage parts of our communities that were not talking about these issues previously. 

We also hosted our first Black at Fiber Virtual Summit. This two-day event aimed at better understanding how our community investments were driving real, tangible change, on both the racial and social justice fronts, in cities like Chicago (a Google Fiber Webpass city). And we dove into the topics of Black Fatigue, White Fragility, Allyship and the importance of building trust for greater transparency and progress on racial equity. As a group, this helped us to understand the power of our lived experiences and how those experiences manifest in our work and outside-of-work lives.  

Are there any lessons learned that you would like to relay to other leaders of Employee Resource Groups or the broader community?

First and foremost, take care of yourself. The conversations can be exhausting but are a necessary part of the journey. Listen to ERG members and keep their needs and feedback top of mind in all you do and plan. Our leadership position affords us the opportunity to amplify the voices of the people we represent. At Google Fiber, we know that we’re playing an important role in making sure we’re creating a safe space and ensuring that the conversations are happening. Our voice (as co-leads) could be viewed as protest in service to tough conversations. When you take on the role of leader of an ERG in your workplace, you can feel like you are making yourself more vulnerable. The general thought is that while risks of protesting at work are not as severe as getting arrested or being physically injured, there is a very real risk of limiting your career in some way. But the rewards are also very real. Your influence to drive positive change is needed now more than ever, and organizations are realizing that these efforts are key to driving long term success. So keep pushing for the change of Black+ and other underrepresented groups, and being the leaders your company needs now.

Posted by Black at Fiber Co-Chairs, Daynise Joseph, Government and Community Affairs Manager, Nashville, Huntsville and Atlanta and Terrence Brooks, Head of Sales, Nashville