The final count is in—after tallying some last-minute pre-registrations, we have confirmed that 180 fiberhoods throughout Kansas City will be wired with ultra high-speed Google Fiber.
We’re really excited about this for a few reasons. First, it means that residents in 89% of Kansas City, Kan. and central Kansas City, Mo. fiberhoods will be able to get brand new, next-generation Fiber connected to their home. One gigabit connectivity will have an immediate impact on our users—the web will be faster, TV will be clearer, and uploading and downloading will be super speedy. Not only that, but we fully expect that gigabit speeds will lead to a wave of online innovation, led by Kansas City.
But we’re also excited because... well, because you’re excited. Our network is entirely built by demand, and clearly, there’s a lot of demand. So, without further ado, we’re happy to announce that the first fiberhood to receive Fiber will be Hanover Heights in Kansas City, Kan. Hanover Heights was the very first fiberhood to qualify (within two hours of our July announcement), and they kept up the momentum over the six-week rally, pre-registering the highest percentage of households in Kansas City, Kan.
We plan to install Google Fiber for our first customer in Hanover Heights within the next few weeks, and then we’ll move on to other fiberhoods on the Kansas side. To give Kansas Citians an idea of when they’ll get Fiber, we’ve published this approximate construction schedule.
On the Missouri side, the first fiberhood to get service will be Crown Center, which pre-registered a whopping number of apartment buildings and condos. Right now we’re still busy deploying infrastructure in central Kansas City, Mo., and we’ll start installing Google Fiber to Crown Center residents and other Missouri fiberhoods next spring.
It’s important to note that our construction schedule isn’t set in stone—many factors, such as a harsh winter, may affect timing. But we plan to be as transparent as possible if our estimates change, and we’ll post any new information on our website.
So what’s next?
Sign up now for Google Fiber
Our pre-registration process helped us determine where to build Google Fiber. Now it’s time for the next step—signing up for your service plan.
Anyone in a qualified fiberhood can sign up for Google Fiber, regardless of whether you pre-registered or not. Here’s how:

Go to fiber.google.com and select “Sign up now.” On the next page, enter your address, and hit “Check Address” to confirm that your fiberhood is qualified. Select your service plan and any add-ons. Visit our website for more information about your options.

Sign in to your Google account. If you’ve already pre-registered for Fiber, sign in using the same email address you used to pre-register. If not, you can use an existing Google account, or create a new one.

If you haven’t already pre-registered, you’ll enter your billing information and pay your $10 pre-registration fee, which will be applied to your first bill. If you have already pre-registered, you don’t have to pay anything until you actually have service in your home.

If you live in a qualified fiberhood, you can sign up immediately. You’ll be able to sign up or change your plan until right before we begin installations in your fiberhood—and we’ll give you a heads-up when your signup window is running out. For Hanover Heights, you need to sign up by October 2nd. If you want more information or advice about our service plans, or if you have any questions about the signup process, we’re always here to help via email, phone or chat. And, if you’re having a hard time deciding amongst the different service plans, you can stop by our Fiber Space at Stateline & Westport Rd. to try out all of the options.
Posted by Kevin Lo, General Manager Google Access

Starting tomorrow, we’ll be kicking off the Google Fiber signup process. Kansas Citians in qualified fiberhoods will be able to select and sign up for their service plan, choosing between our Gigabit + TV plan, our Gigabit Internet plan and our Free Internet plan. These are three great options—so, to help people decide, we want to give a brief update on our TV offering
We just added a number of additional channels covering a variety of genres, including arts, family, faith, lifestyle and sports. Google Fiber TV service already includes almost two hundred channels, but we’ll continue to add more over time. And since our TV service runs on a gigabit network, we can offer access to all our HD channels for no extra charge.
Check back here tomorrow when we’ll share the final list of fiberhoods that have qualified for Google Fiber and the order in which they’ll be constructed, along with more details about how to sign up.
Newly Added Channels:
ABC Family, ABC News Now, Disney Channel, Disney Junior, Disney XD, ESPN, ESPN Buzzer Beater, ESPN Classic, ESPN Deportes, ESPN Goal Line, ESPN2, ESPNews, ESPNU, Longhorn Network, Ovation, SOAPnet, TBN, TBN Enlace, Velocity
Posted by Larry Yang, Senior Product Manager, Google Fiber

On July 26, we kicked off a six-week rally to find out where you wanted us to build Google Fiber. Since then, we’ve been amazed and humbled by your excitement and commitment to the future of the Internet. Three fiberhoods reached their goals on the very first day of our announcement and from there, you just took off, encouraging your friends and neighbors to pre-register. The momentum has been terrific—63 fiberhoods qualified in the past week alone. From Hanover Heights, which qualified for Fiber in just two hours, to Ivanhoe Southeast, Coronado and more, which just qualified in the last few hours, your response has been tremendous.
Pre-registration just closed, and at least 180 out of 202 fiberhoods have qualified for service.

This number has blown us away—and it’s not even the final tally. We’re still processing some final address verification requests and pre-registrations from apartment buildings and condos. On Thursday we’ll share the final list of fiberhoods that have qualified for Google Fiber and the order in which they’ll be constructed, along with more details about the next steps. So stay tuned!
This rally has been the first step in working toward one of the long-term core goals of Google Fiber—increasing access to the Internet. That’s why we’re connecting libraries, schools and community buildings in qualified fiberhoods. But affordable access at home is important too. So one of the three packages we offer is a Free Internet plan. Homes in Kansas City can get their own Fiber connection and today’s average Internet speeds for $0 per month, plus a construction fee.
We’ve been working hard to get the word out about Google Fiber. And we’ve learned from our many conversations—spontaneously on the street and at hundreds of community events—that offering an affordable service is only one step towards increasing Internet access. In fact, studies show that the main reason people don’t want the Internet is that they don’t think the web is relevant. So, over the past six weeks, we’ve worked side-by-side with many amazing community organizations to try and lessen the digital divide, and spread the word that access to the Internet is an essential element of everyday life.
Together we’ve made good progress during this pre-registration period, but there’s still work to be done. Some fiberhoods won’t qualify this time around. If you live in one of those fiberhoods, we want you to know that we’ve heard your concerns. We will include you in a future rally sometime next year, when you can try to qualify for Fiber again.
We’ve been truly inspired by, and have learned so much from, the efforts of local nonprofits, community centers, libraries, schools, and churches to pre-register their neighbors. And we want to continue working with these groups as they promote digital literacy throughout the community. So going forward, we aim to support great organizations in Kansas City in a programmatic and strategic way, through grants and joint educational efforts focused on digital literacy. Together we will work to equip Kansas Citians with the knowledge and tools they need to get online and use the web to their advantage for education, job hunting and more. We’ll have more details about this program soon.
We couldn’t be more proud to be a part of this community. Thank you, Kansas City!
Posted by Kevin Lo, General Manager, Google Access

Six weeks ago we kicked off the Google Fiber rally, asking you where and when we should install Google Fiber in Kansas City. Since then, tens of thousands of you have raised your hands, rallied your neighbors, and pre-registered. We’ve been especially excited to see lots of momentum over the past few days—138 fiberhoods are now qualified for service.
The pre-registration period will be over on Sunday, September 9th at 11:59:59 pm CDT, so that means there are only two days left to help your fiberhood. We’ll be all around town this weekend to help out—including booths at Black Expo and Fiesta Hispana and a presence at the Central Avenue Parade celebration in downtown Kansas City, Kan. And as always, we’ll also be at the Fiber Space at 1814 Westport Rd. to answer your questions and help you pre-register.
Remember, Google Fiber works better when communities are connected together. So let’s do this for Kansas City!
Posted by Carlos Casas, Google Fiber Team Manager

As the end of pre-registration approaches, we want to remind you that our Customer Support team is here for you. We’re staffed and prepared for the last days of pre-registration, so please call, chat, or email us.
A note regarding addresses: While we’ve resolved the vast majority of address issues, it’s still possible to run into an error while pre-registering—please don’t let that stop you! If you live in a fiberhood and get an address error message for your residence when you’re trying to pre-register, please reach out to us directly or via our website’s address review process. Even if you run into an address issue on the last day of rally, we’ll work through it so you can be counted towards your fiberhood’s goal.
Finally, keep an eye out for our Fiber team throughout the community. If you have any last minutes questions or concerns, and you want to talk to someone in person, they’re happy to help.
Posted by Alana Karen, Director, Service Delivery, Google Fiber
@gfiberalana

If you’re like me, you’re super excited that the NFL season is finally back. You’ve already got your team’s schedule on your calendar, you’ve updated your wardrobe of player jerseys, and, of course, you’ve drafted your teams for the three fantasy football leagues you’re in.
If this describes you (hardcore NFL nut) and you live in Kansas City, Google Fiber TV service is the perfect new service for you.
You’re probably already excited that the Google Fiber TV service includes NFL Network. We’re very excited to be working with the NFL Network to bring the best of the NFL—including Thursday Night Football—to everyone in Kansas City.
We’re also pleased to announce pricing for an additional channel called NFL RedZone. NFL RedZone gives fans live look-ins and highlights every Sunday afternoon during the season, switching to a game when a team is in the red zone.
We’re offering the NFL RedZone 2012 package for $40 for the season, payable in $10/month increments over 4 months. We’ll let you add RedZone at any time during the season, and you’ll only pay for the remaining months.
NFL Network and NFL RedZone are the first of many offerings we will have for the sports enthusiast. We will be adding more channels and add-on packages, so stay tuned.
Posted by Larry Yang, Senior Product Manager, Google Fiber

There are nine days left to pre-register for Google Fiber, and we want to make sure you and your neighbors have as much information as you need about how to get it. So this Saturday, September 1, we’ll be at various locations around town where you can come by our tables, chat with Google Fiber team members, ask questions, and get help with pre-registration:

Central Library (downtown), 14th West 10th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Union Station Grant Hall, 30 West Pershing Rd. #400, Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Main Library, 625 Minnesota Ave., Kansas City, KS, 1:00 p.m. - 5:00 p.m.

Northeast Branch Library, 6000 Wilson Rd., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Outside Papa Lews Restaurant, 2128 East 12th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Nutter Ivanhoe Neighborhood Center, 3700 Woodland Ave., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Bluford Branch Library, 3050 Prospect Ave., Kansas City, MO, 11:00 a.m. - 2:00 p.m.

Miracle Temple Church, 2106 Quindaro Blvd., Kansas City, KS, 12:00 p.m. - 3:00 p.m.

West Wyandotte Library, 1737 North 82nd St., Kansas City, KS, 1:00 p.m. - 5:00 p.m.

Dollar General parking lot, East 73rd St. & Prospect Ave., Kansas City, MO, 2:00 p.m. - 5:00 p.m.

Loose Park, West 51st St. & Wornall Rd., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Plaza Library, 4801 Main St., Kansas City, MO, 1:00 p.m. - 6:00 p.m.
Our Fiber Team will also make stops throughout the week in various Kansas City fiberhoods, so please say hello, pre-register and spread the word if you see us. And as always, we’re at the Fiber Space at 1814 Westport Rd. to assist you. Stop by at any of these locations. We’d love to see you!
Posted by Carlos Casas, Google Fiber Team Manager

We’ve said for awhile now that Google Fiber will offer a different experience than other Internet and TV providers. Our Internet is 100 times faster. Our TV has hundreds of channels in crystal clear HD. And we’re offering quality service plans that are affordable.
But aside from offering a good product, we’re also trying to be different in another way—we want to listen to customer feedback and implement it into our service. So, when some Kansas Citians asked us to review their pre-registration goals, we listened.
Our build-by-demand model is unique. It will keep our prices low by using efficient networking and construction processes. And, in order to make it work, we need accurate data to define the number of residential addresses in each fiberhood. Since we were hearing some concerns about pre-registration goals, we sent our street teams back out into Kansas City, Kan. and Kansas City, Mo. to figure out what changes we needed to make.
Counting and confirming addresses in this way is actually a pretty difficult process. We found that, while we’d relied on a variety of sources to determine how many residences were in each fiberhood, the data wasn’t 100% accurate—specifically around vacant lots, abandoned homes and large apartment buildings—and therefore affected our pre-registration goals. Based on our new (and better) data, we’ve decided to adjust some fiberhood pre-registration thresholds.
The changes slightly affect 73 fiberhoods. Out of these fiberhoods, the ones that are below their pre-registration goals are now closer to getting qualified. For the affected fiberhoods that were already past their goals, they now have a higher pre-registration percentage, which means they may get fiber sooner. You can look on our Kansas City, Kan. Fiber page or our Kansas City, Mo. Fiber page to check on the status of your fiberhood.
Many thanks to the Kansas Citians who followed up with us about their fiberhoods. It’s really helpful to have your feedback and suggestions! There are only 9 days left until the end of pre-registration, so hopefully some of these new goals will encourage you to pre-register now and help your fiberhood to meet its goal. In the meantime, come visit us if you have any questions.
Posted by Kevin Lo, General Manager, Google Access

As we get closer to the end of pre-registration—and to our first customer installations—we’re getting a few very practical questions about devices and contracts. This blog post addresses some of these common Q&A’s below.
How much will the TV boxes cost?
Your first TV box - plus the Nexus 7 Tablet - are included for free in the Gigabit + TV package. For those of you who want Google Fiber on multiple televisions in your home, you can add extra TV Boxes for $5 each/month for 24 months. You also have the option to purchase TV boxes upfront for $120/ea. Extra boxes include a standard remote control but not a tablet.
What will the wiring and equipment look like? I don’t want my Fiber installation to affect the aesthetics of my house!
We hear you! We made our devices sleek and small so they don’t overtake your living room. We want you to notice Google Fiber’s high speeds and great experience, not the wiring or devices.

Our installers will go over all the details with you when they arrive to make sure you’re comfortable with exactly what is being installed and where it is going, but here’s a basic overview for now

At first, the majority of our work in your fiberhood will be outside, getting Google Fiber ready to bring to homes. We’ll be stringing Fiber on utility poles, and, in some cases, installing it in the ground. 

Next, we’ll bring our Fiber connection from the street to the side of your house. This will happen before your scheduled installation appointment, but we will let you know that we’re coming and knock on your door before we go to the side of your house. Once Fiber is connected to the side of your house, we’ll contact you to schedule your installation.

On your installation day the first thing we’ll do is drill a hole (tiny) in an exterior wall to bring the fiber inside. Then, we’ll cover the hole with a mounted wall plate and Fiber Jack on the interior wall. The Fiber Jack, which is about the size of a deck of cards, will convert the fiber into a gigabit Ethernet connection, which will then connect to your Network Box. The Network Box is your Google Fiber router, enabling wired and wireless connectivity to all devices throughout your house. 

You get to decide where everything will go (within reason). Our installer will be happy to help you figure out device placement.

 If you are a Gigabit + TV customer, the final installation step will include installing the Storage Box right next to the Network Box and then hooking up each of the TV Boxes you’ve ordered.

I’m not sure if I’ll still be in my house in a year. Tell me more about the contracts and terms of service.
The answer to this question will probably depend a lot on the construction timing for your fiberhood and your potential move plans. During the signup period, we'll be more than happy to discuss and help you think through your specific options, and, of course, you can review all of the subscriber terms when you sign-up. But the basic answer is as follows:

You can cancel your service any time before we begin construction in your fiberhood (only your $10 registration fee is non-refundable).

If you decide to cancel Google Fiber service after it has been installed at your home, you’ll be responsible for:




$300 Construction Fee:




if you have had any Google Fiber service for more than one year, you owe nothing

if you paid the construction fee in full, you owe nothing

otherwise, you owe $25 x the number of months remaining in your first year of service




Devices for Gigabit + TV Customers:

if you have had Gigabit + TV service for more than two years, you owe nothing

otherwise, you may return the devices in good working order within 45 days of cancellation or you may pay a prorated amount based upon the value of the devices

If you own your home and are considering a move, you may want to think about Google Fiber as a home-improvement. According to the Fiber-to-the-Home Council, a fiber drop can add thousands of dollars in value to the appraisal value of a house.
Where are the hidden costs? What’s the fine print? There are none. These aren’t promotional rates. We won’t make you call us every six months to keep the price you see on the website. You don’t need to cancel and then restart to get a better “online offer.” No shenanigans; just fast Internet and simple service. We want you to spend your time discovering what 100x the possibilities looks like, not on the phone with us. (Unless you want to call us, in which case, we’d love to chat!)
As always, if you have questions above and beyond what we’ve covered here, please visit us at 1814 Westport Rd., Kansas City, MO or get in touch with us at 866-777-7550.
Posted by Lisa Haffenreffer, Google Fiber Service Delivery Team

Just over a month ago, we kicked off the Google Fiber Rally in Kansas City. We’re really glad the response from the community has been so enthusiastic. Ninety-eight fiberhoods have qualified for service already. You can see the rankings on both sides of the border in Kansas City, Kan. and Kansas City, Mo.
There are only 12 days left until the Google Fiber rally ends, and some fiberhoods still haven’t reached their pre-registration goals. Your community needs your help. Mobilize your neighbors, otherwise the opportunity to get a gig might pass you by. And remember, not only will you be able to enjoy Google Fiber at your home, your community will also see the benefits, since we’ll be connecting schools, libraries, hospitals and more in qualified fiberhoods.
Here’s what you can do:

1. Pre-register if you haven’t already. All you need to do is provide some basic sign-up info and pay the $10 pre-registration fee. If your fiberhood qualifies, the $10 will count toward your first bill. If your fiberhood doesn’t qualify, we’ll return the $10 back to you.
2. Encourage your neighbors to pre-register, too. Getting Google Fiber is a combined effort between your fiberhood and Google Fiber. If your fiberhood doesn’t hit its goal, we’re not sure if or when we’ll come back again. So it’s important for you and your neighbors to pre-register now, before the rally ends.

You can still rally your neighbors even if your fiberhood has already qualified. The more pre-registrations there are in your fiberhood, the sooner we’ll install there. Pre-registration ends on September 9. Right after that, residents of qualified fiberhoods will be able to choose their Google Fiber packages. And within a few weeks, we expect to begin installing the first homes. So a Gigabit Internet is truly just around the corner. There’s not a lot of time left, and we’re eager to help you and your neighbors with as much information as you’d like about Google Fiber. If you want to become a Google Fiber Ambassador, fill out this form and we’ll get back to you shortly. You can also download informational flyers right here to print and share. And if you want a Google Fiber sign for your yard, come pick one up at our our Fiber Space at 1814 Westport Rd. where you can also see demos of what a gig can do, ask questions in person to members of our Google Fiber team, and get help with pre-registration.
We’ll also be holding several events around town during the rest of the rally, including a pre-registration drive from 2:00 PM to 6:00 PM next Saturday, September 8 at the Fiber Space Lounge. Bring your friends and neighbors for some food and fun entertainment.
Finally, as always, please check out our online FAQ or contact us by email, chat, or phone anytime. We’re here to help!
Posted by Kevin Lo, General Manager, Google Access