Six weeks ago we kicked off the Google Fiber rally, asking you where and when we should install Google Fiber in Kansas City. Since then, tens of thousands of you have raised your hands, rallied your neighbors, and pre-registered. We’ve been especially excited to see lots of momentum over the past few days—138 fiberhoods are now qualified for service.
The pre-registration period will be over on Sunday, September 9th at 11:59:59 pm CDT, so that means there are only two days left to help your fiberhood. We’ll be all around town this weekend to help out—including booths at Black Expo and Fiesta Hispana and a presence at the Central Avenue Parade celebration in downtown Kansas City, Kan. And as always, we’ll also be at the Fiber Space at 1814 Westport Rd. to answer your questions and help you pre-register.
Remember, Google Fiber works better when communities are connected together. So let’s do this for Kansas City!
Posted by Carlos Casas, Google Fiber Team Manager

As the end of pre-registration approaches, we want to remind you that our Customer Support team is here for you. We’re staffed and prepared for the last days of pre-registration, so please call, chat, or email us.
A note regarding addresses: While we’ve resolved the vast majority of address issues, it’s still possible to run into an error while pre-registering—please don’t let that stop you! If you live in a fiberhood and get an address error message for your residence when you’re trying to pre-register, please reach out to us directly or via our website’s address review process. Even if you run into an address issue on the last day of rally, we’ll work through it so you can be counted towards your fiberhood’s goal.
Finally, keep an eye out for our Fiber team throughout the community. If you have any last minutes questions or concerns, and you want to talk to someone in person, they’re happy to help.
Posted by Alana Karen, Director, Service Delivery, Google Fiber
@gfiberalana

If you’re like me, you’re super excited that the NFL season is finally back. You’ve already got your team’s schedule on your calendar, you’ve updated your wardrobe of player jerseys, and, of course, you’ve drafted your teams for the three fantasy football leagues you’re in.
If this describes you (hardcore NFL nut) and you live in Kansas City, Google Fiber TV service is the perfect new service for you.
You’re probably already excited that the Google Fiber TV service includes NFL Network. We’re very excited to be working with the NFL Network to bring the best of the NFL—including Thursday Night Football—to everyone in Kansas City.
We’re also pleased to announce pricing for an additional channel called NFL RedZone. NFL RedZone gives fans live look-ins and highlights every Sunday afternoon during the season, switching to a game when a team is in the red zone.
We’re offering the NFL RedZone 2012 package for $40 for the season, payable in $10/month increments over 4 months. We’ll let you add RedZone at any time during the season, and you’ll only pay for the remaining months.
NFL Network and NFL RedZone are the first of many offerings we will have for the sports enthusiast. We will be adding more channels and add-on packages, so stay tuned.
Posted by Larry Yang, Senior Product Manager, Google Fiber

There are nine days left to pre-register for Google Fiber, and we want to make sure you and your neighbors have as much information as you need about how to get it. So this Saturday, September 1, we’ll be at various locations around town where you can come by our tables, chat with Google Fiber team members, ask questions, and get help with pre-registration:

Central Library (downtown), 14th West 10th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Union Station Grant Hall, 30 West Pershing Rd. #400, Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Main Library, 625 Minnesota Ave., Kansas City, KS, 1:00 p.m. - 5:00 p.m.

Northeast Branch Library, 6000 Wilson Rd., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Outside Papa Lews Restaurant, 2128 East 12th St., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Nutter Ivanhoe Neighborhood Center, 3700 Woodland Ave., Kansas City, MO, 1:00 p.m. - 5:00 p.m.

Bluford Branch Library, 3050 Prospect Ave., Kansas City, MO, 11:00 a.m. - 2:00 p.m.

Miracle Temple Church, 2106 Quindaro Blvd., Kansas City, KS, 12:00 p.m. - 3:00 p.m.

West Wyandotte Library, 1737 North 82nd St., Kansas City, KS, 1:00 p.m. - 5:00 p.m.

Dollar General parking lot, East 73rd St. & Prospect Ave., Kansas City, MO, 2:00 p.m. - 5:00 p.m.

Loose Park, West 51st St. & Wornall Rd., Kansas City, MO, 1:00 p.m. - 5:00 p.m. Plaza Library, 4801 Main St., Kansas City, MO, 1:00 p.m. - 6:00 p.m.
Our Fiber Team will also make stops throughout the week in various Kansas City fiberhoods, so please say hello, pre-register and spread the word if you see us. And as always, we’re at the Fiber Space at 1814 Westport Rd. to assist you. Stop by at any of these locations. We’d love to see you!
Posted by Carlos Casas, Google Fiber Team Manager

We’ve said for awhile now that Google Fiber will offer a different experience than other Internet and TV providers. Our Internet is 100 times faster. Our TV has hundreds of channels in crystal clear HD. And we’re offering quality service plans that are affordable.
But aside from offering a good product, we’re also trying to be different in another way—we want to listen to customer feedback and implement it into our service. So, when some Kansas Citians asked us to review their pre-registration goals, we listened.
Our build-by-demand model is unique. It will keep our prices low by using efficient networking and construction processes. And, in order to make it work, we need accurate data to define the number of residential addresses in each fiberhood. Since we were hearing some concerns about pre-registration goals, we sent our street teams back out into Kansas City, Kan. and Kansas City, Mo. to figure out what changes we needed to make.
Counting and confirming addresses in this way is actually a pretty difficult process. We found that, while we’d relied on a variety of sources to determine how many residences were in each fiberhood, the data wasn’t 100% accurate—specifically around vacant lots, abandoned homes and large apartment buildings—and therefore affected our pre-registration goals. Based on our new (and better) data, we’ve decided to adjust some fiberhood pre-registration thresholds.
The changes slightly affect 73 fiberhoods. Out of these fiberhoods, the ones that are below their pre-registration goals are now closer to getting qualified. For the affected fiberhoods that were already past their goals, they now have a higher pre-registration percentage, which means they may get fiber sooner. You can look on our Kansas City, Kan. Fiber page or our Kansas City, Mo. Fiber page to check on the status of your fiberhood.
Many thanks to the Kansas Citians who followed up with us about their fiberhoods. It’s really helpful to have your feedback and suggestions! There are only 9 days left until the end of pre-registration, so hopefully some of these new goals will encourage you to pre-register now and help your fiberhood to meet its goal. In the meantime, come visit us if you have any questions.
Posted by Kevin Lo, General Manager, Google Access

As we get closer to the end of pre-registration—and to our first customer installations—we’re getting a few very practical questions about devices and contracts. This blog post addresses some of these common Q&A’s below.
How much will the TV boxes cost?
Your first TV box - plus the Nexus 7 Tablet - are included for free in the Gigabit + TV package. For those of you who want Google Fiber on multiple televisions in your home, you can add extra TV Boxes for $5 each/month for 24 months. You also have the option to purchase TV boxes upfront for $120/ea. Extra boxes include a standard remote control but not a tablet.
What will the wiring and equipment look like? I don’t want my Fiber installation to affect the aesthetics of my house!
We hear you! We made our devices sleek and small so they don’t overtake your living room. We want you to notice Google Fiber’s high speeds and great experience, not the wiring or devices.

Our installers will go over all the details with you when they arrive to make sure you’re comfortable with exactly what is being installed and where it is going, but here’s a basic overview for now

At first, the majority of our work in your fiberhood will be outside, getting Google Fiber ready to bring to homes. We’ll be stringing Fiber on utility poles, and, in some cases, installing it in the ground. 

Next, we’ll bring our Fiber connection from the street to the side of your house. This will happen before your scheduled installation appointment, but we will let you know that we’re coming and knock on your door before we go to the side of your house. Once Fiber is connected to the side of your house, we’ll contact you to schedule your installation.

On your installation day the first thing we’ll do is drill a hole (tiny) in an exterior wall to bring the fiber inside. Then, we’ll cover the hole with a mounted wall plate and Fiber Jack on the interior wall. The Fiber Jack, which is about the size of a deck of cards, will convert the fiber into a gigabit Ethernet connection, which will then connect to your Network Box. The Network Box is your Google Fiber router, enabling wired and wireless connectivity to all devices throughout your house. 

You get to decide where everything will go (within reason). Our installer will be happy to help you figure out device placement.

 If you are a Gigabit + TV customer, the final installation step will include installing the Storage Box right next to the Network Box and then hooking up each of the TV Boxes you’ve ordered.

I’m not sure if I’ll still be in my house in a year. Tell me more about the contracts and terms of service.
The answer to this question will probably depend a lot on the construction timing for your fiberhood and your potential move plans. During the signup period, we'll be more than happy to discuss and help you think through your specific options, and, of course, you can review all of the subscriber terms when you sign-up. But the basic answer is as follows:

You can cancel your service any time before we begin construction in your fiberhood (only your $10 registration fee is non-refundable).

If you decide to cancel Google Fiber service after it has been installed at your home, you’ll be responsible for:




$300 Construction Fee:




if you have had any Google Fiber service for more than one year, you owe nothing

if you paid the construction fee in full, you owe nothing

otherwise, you owe $25 x the number of months remaining in your first year of service




Devices for Gigabit + TV Customers:

if you have had Gigabit + TV service for more than two years, you owe nothing

otherwise, you may return the devices in good working order within 45 days of cancellation or you may pay a prorated amount based upon the value of the devices

If you own your home and are considering a move, you may want to think about Google Fiber as a home-improvement. According to the Fiber-to-the-Home Council, a fiber drop can add thousands of dollars in value to the appraisal value of a house.
Where are the hidden costs? What’s the fine print? There are none. These aren’t promotional rates. We won’t make you call us every six months to keep the price you see on the website. You don’t need to cancel and then restart to get a better “online offer.” No shenanigans; just fast Internet and simple service. We want you to spend your time discovering what 100x the possibilities looks like, not on the phone with us. (Unless you want to call us, in which case, we’d love to chat!)
As always, if you have questions above and beyond what we’ve covered here, please visit us at 1814 Westport Rd., Kansas City, MO or get in touch with us at 866-777-7550.
Posted by Lisa Haffenreffer, Google Fiber Service Delivery Team

Just over a month ago, we kicked off the Google Fiber Rally in Kansas City. We’re really glad the response from the community has been so enthusiastic. Ninety-eight fiberhoods have qualified for service already. You can see the rankings on both sides of the border in Kansas City, Kan. and Kansas City, Mo.
There are only 12 days left until the Google Fiber rally ends, and some fiberhoods still haven’t reached their pre-registration goals. Your community needs your help. Mobilize your neighbors, otherwise the opportunity to get a gig might pass you by. And remember, not only will you be able to enjoy Google Fiber at your home, your community will also see the benefits, since we’ll be connecting schools, libraries, hospitals and more in qualified fiberhoods.
Here’s what you can do:

1. Pre-register if you haven’t already. All you need to do is provide some basic sign-up info and pay the $10 pre-registration fee. If your fiberhood qualifies, the $10 will count toward your first bill. If your fiberhood doesn’t qualify, we’ll return the $10 back to you.
2. Encourage your neighbors to pre-register, too. Getting Google Fiber is a combined effort between your fiberhood and Google Fiber. If your fiberhood doesn’t hit its goal, we’re not sure if or when we’ll come back again. So it’s important for you and your neighbors to pre-register now, before the rally ends.

You can still rally your neighbors even if your fiberhood has already qualified. The more pre-registrations there are in your fiberhood, the sooner we’ll install there. Pre-registration ends on September 9. Right after that, residents of qualified fiberhoods will be able to choose their Google Fiber packages. And within a few weeks, we expect to begin installing the first homes. So a Gigabit Internet is truly just around the corner. There’s not a lot of time left, and we’re eager to help you and your neighbors with as much information as you’d like about Google Fiber. If you want to become a Google Fiber Ambassador, fill out this form and we’ll get back to you shortly. You can also download informational flyers right here to print and share. And if you want a Google Fiber sign for your yard, come pick one up at our our Fiber Space at 1814 Westport Rd. where you can also see demos of what a gig can do, ask questions in person to members of our Google Fiber team, and get help with pre-registration.
We’ll also be holding several events around town during the rest of the rally, including a pre-registration drive from 2:00 PM to 6:00 PM next Saturday, September 8 at the Fiber Space Lounge. Bring your friends and neighbors for some food and fun entertainment.
Finally, as always, please check out our online FAQ or contact us by email, chat, or phone anytime. We’re here to help!
Posted by Kevin Lo, General Manager, Google Access

Click here to read this post in English
Mi familia vino desde la Ciudad de México a Kansas City cuando yo tenía once años. No fue fácil. De repente, me encontré sumergido en una cultura nueva y, para empeorar las cosas, no sabía nada de inglés. Esto podría haber sido un grave problema para mi educación y desarrollo, pero lo que sucedió en su lugar es testimonio de la gran comunidad de apoyo que tenemos en KC. El Guadalupe Centers ayudó a mi familia a buscar un lugar para vivir, se aseguró de que había comida suficiente en nuestra mesa y colaboró a que mi hermana y yo entráramos a la escuela. Mi profesora de la escuela Northeast Middle School, Ms. Peterson, se esforzó todo lo que pudo para ayudarme a aprender inglés y a ponerme al día con mis estudios. Después de años de duro trabajo, recibí una beca para ir a la Pembroke Hill School, y más adelante pasé a estudiar en la Universidad de Kansas. Me cuesta trabajo imaginar cómo hacer todo esto sin acceso a Internet. Todavía recuerdo el día en que mi mamá nos consiguió nuestra primera computadora, y cuánto más fácil se me hizo el aprender, estudiar y permanecer en contacto con mi familia en México.
Hoy trabajo en el equipo de Google Fiber aquí en Kansas City. Y ahora, más que nunca, creo que el acceso a Internet es esencial. La Web no es sólo para el establecimiento de una red social y para e-mail: consiste en encontrar y solicitar trabajos. Consiste en educación y gestión financiera inteligentes. Quiero poder devolverle a esta comunidad que me ha dado tanto, y ayudar a todos a tener acceso a Internet.
Este artículo está escrito específicamente para aquellos de nosotros que hablamos español. Queremos que sepan todo sobre Google Fiber, las ventajas que podría traer a nuestra comunidad, y cómo pueden registrarse para recibir el servicio.
Para hacer eso, contamos con algunos recursos que puedes utilizar:
Nuestro sitio Web está disponible en español. Para ver en qué consiste Google Fiber, cuánto cuesta y cómo conseguirlo, visita nuestra página Web en español.
Contamos con materiales educativos en español. Ven a este sitio Web si quieres leer o descargar un folleto informativo con Google Fiber planes y precios. También tenemos folletos informativos en nuestro espacio Fiber Space en el 1814 de Westport Rd, de los que estaremos encantados de darte copias si nos visitas.
Tenemos representantes de Atención al Cliente que hablan español. Quieren hablar contigo y contestar a tus preguntas acerca de Fiber. Llámalos al (866) 777-7550 y pulsa uno para español.
La comunidad de Kansas City es muy importante para mí. Y deseo hacer todo lo que pueda para ayudar a que todos puedan conectarse. Si te interesa Fiber, aprovecha por favor estas oportunidades para obtener más información sobre el servicio. Y, si tienes preguntas, siempre puedes venir y hablar conmigo en el Fiber Space. Esperamos verte allí.
Publicado por Carlos Casas, Manager del equipo de Google Fiber

Haga click aquí para leer en Español
My family moved from Mexico City to Kansas City when I was eleven years old. It wasn’t easy. I was suddenly immersed in an entirely new culture, and, to make matters worse, I didn’t know any English. This could have been a big problem for my education and development—but what happened instead is a testament to the supportive community we have in KC. The Guadalupe Centers helped my family find a place to live, made sure we had food on our table and helped my sister and me get into school. My teacher at Northeast Middle School, Ms. Peterson, went above and beyond to help me learn English and get me caught up with my studies. After years of hard work, I received a scholarship to the Pembroke Hill School, and later went on to the University of Kansas. It’s hard for me to imagine going through my journey without access to the Internet. I still remember the day my mom got us our first computer, and how much easier it made learning, studying and staying in touch with my family back in Mexico.
Today I work on the Google Fiber team here in Kansas City. And now, more than ever, I believe that access to the Internet is important. The web isn’t just about social networking and email—it’s about finding and applying for jobs. It’s about smart financial management and education. I want to give back to the community that has given me so much, and help them get online.
This post is specifically for those of you who speak Spanish. We want to tell you all about Google Fiber, the benefits that it could bring to our community, and how you can pre-register for service.
To do that, we have some resources that you can use:
Our website is available in Spanish. Visit our Spanish website to learn about what Google Fiber is, how much it costs and how to get it.
We have educational materials in Spanish. Visit this website to read or download a brochure with information about Google Fiber plans and prices. We also have flyers with information at our Fiber Space at 1814 Westport Rd, and we’re happy to give you copies if you come visit us.
We have customer service representatives who speak Spanish. They want to talk to you and answer your questions about Fiber. Give them a call at (866) 777-7550 and press one for Spanish.
The Kansas City community is so important to me. And I want to do everything I can to help everyone get connected. If you’re interested in Fiber, please take advantage of all of these great opportunities to learn about service. And, if you have questions, you can always come and talk to me at the Fiber Space. Looking forward to seeing you there.
Posted by Carlos Casas, Google Fiber Team Manager

We know many of you who live in apartments or condos have had difficulties in pre-registering for Google Fiber. We’re sorry about the delays and complications. The reason is because collecting addresses for these buildings—also called Multiple Dwelling Units (MDUs)—isn’t completely automated, and sometimes we don’t get the right apartment numbers. The process to fix this has been long and painful. We’re making great progress though, and we thought you should know what’s going on.
Since pre-registration opened on July 26th, we’ve been verifying residential addresses reported to us via customer support or website address reviews. So far we’ve been able to resolve over half of the open questions from MDUs and single family homes. The remaining addresses, mainly in MDUs, required a deeper level of verification. In order to confirm these, we’ve been contacting property owners and managers. We’ve also visited hundreds of condos and apartment complexes to get a list of unit numbers.
We’re hard at work updating our address data and responding to the remaining customers later this week. I promise we’re putting all hands on deck to close this out ASAP.
Thank you to @jasonfharper, @bigcomedown, and all the other Kansas Citians who have contacted us regarding this issue.
Posted by Alana Karen, Director, Service Delivery, Google Fiber
@gfiberalana