Google Fiber Privacy Notice

Last modified: 2016-04-07 (view archived versions)

The Google Privacy Policy applies to all of the services offered by Google Inc. and its affiliates, including Google Fiber Inc. and Google Fiber North America Inc.

This Google Fiber Privacy Notice explains some important additional things we’d like you to know about information we collect when you visit Fiber websites or when you use Google Fiber services, such as Google Fiber TV, Google Fiber Internet, and Google Fiber Phone (we call these together “Fiber”), and how we use and share that information.

Additional information we collect

To sign up for Fiber, users will be asked to provide an existing Google Account or to create a new one. You may be asked to provide additional personal information, such as billing address, service address or location, and bank account information when you sign up for Fiber.

We may also obtain information about our Fiber users from outside sources for marketing purposes (such as commercially available demographic, geographic, or interest information).

We may have a record of whether third party permission was required to install Fiber equipment for a Fiber user, as well as the third party’s name and contact information.

In order to carry out a request to watch a pay-per-view program or other on-demand content, we may collect certain personal information, such as account or billing information and information about the product or service purchased.

During the initial provisioning or installation of Fiber services, and during any subsequent changes, updates or attempts to resolve issues you bring to our attention, we may access and collect technical information from or about televisions, set-top boxes, computer and network hardware and software, modems, phone boxes, or other systems or devices used in connection with Fiber.

When you use Google Fiber Phone services, we collect and maintain your call history (including calling party phone number, called party phone number, date, time and duration of call), voicemail greetings, voicemail messages, Short Message Service (SMS) messages, recorded conversations, and other data related to your account in order to provide the service to you.

How we use information we collect

The Google Privacy Policy explains how we use information we collect. Below is further information about how we use information collected from certain Fiber services.

Google Fiber TV: All information we collect about the use of Google Fiber TV (including use of programs and applications available through Google Fiber TV) may be associated with the Google Account being used for Google Fiber TV. (When information is associated with your Google Account, we treat it as personal information.) For more information about how this may impact your Google Account, visit our Policies Support page.

Google Fiber Internet: We use technical information collected from the use of Google Fiber Internet for network management, security or maintenance purposes and may associate this information with the Google Account you use for Fiber, but such information associated with the Google Account you use for Fiber will not be used by other Google properties without your consent. Other information from the use of Google Fiber Internet (such as URLs of websites visited or content of communications) will not be associated with the Google Account you use for Fiber, except with your consent or to meet any applicable law, regulation, legal process or enforceable governmental request.

Google Fiber Phone: All information we collect about your use of Google Fiber Phone may be associated with the Google Account being used for Google Fiber Phone. (Again, when information is associated with your Google Account, we treat it as personal information.) In addition to the uses listed in the Google Privacy Policy, and the article How Google Voice works, we use the information we collect to provide your service, bill you for your service, help you troubleshoot any issues you are experiencing, verify your identity, and protect you and Google Fiber from fraud, phishing or other misconduct. As described below, some of your Google Fiber Phone information is treated as CPNI and used in accordance with federal law.

This notice does not apply to the collection and use of information from other Google services (such as Gmail or Google Search) used while connected to Google Fiber Internet – such information will be treated in accordance with applicable Google policies and terms of service.

Information we share

We do not share personal information with companies, organizations and individuals outside of Google except in the circumstances (such as with your consent, with domain administrators, for external processing and for legal reasons) as more fully set out in the Google Privacy Policy.

If you use Google Fiber Phone, your phone number may be displayed to the person you’ve called. You can find out how to block your phone number from being displayed here. We may share non-personally identifiable information publicly and with our partners – like content providers, publishers, advertisers or connected sites.

Customer Proprietary Network Information

We take our duty to protect your Customer Proprietary Network Information (“CPNI”) very seriously. Federal law requires certain voice and Internet access providers, including interconnected Voice over Internet Protocol service providers like Google Fiber Phone, to protect certain personal information that we generate or access in providing the services to you. CPNI for voice services includes, but is not limited to, call details, call location information, and information about the rates and features of the services that you use. CPNI does not include subscriber list information, such as your name, address, or phone number. We may use the information we collect about your use of Google Fiber Phone to send you information about the services in compliance with our obligations to protect your CPNI. Here are the ways we treat your CPNI associated with Google Fiber Phone:

  • Securing your CPNI. We implement safeguards that are designed to protect your CPNI. We authenticate you with a password or other permissible means before we disclose any CPNI.

  • Using CPNI without your additional approval is limited to specific purposes. By using the Google Fiber Phone services, you allow us to use, disclose, and permit access to your CPNI without your additional approval only for the following limited purposes:

    • To provide and offer services and features among the category of services you’re purchasing from us. This includes using CPNI in the normal course of business, such as to enable billing, customer service, and troubleshooting.
    • To protect our rights and property.
    • To protect our users and other carriers from fraudulent, abusive, or unlawful uses of the services.
    • To comply with applicable laws and legal process. For any other purpose permitted by federal law.

Except for these purposes, we will not use, disclose, or permit access to your CPNI associated with Google Fiber Phone without your additional approval.

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