A message about your TV service

What’s happening?

On October 31 at 1:00 AM CDT, Fiber TV will no longer be available in Nashville. Don’t worry—we’ll send you plenty of reminders so you’re not caught off guard. This change will not affect your internet service at all.

The good news: You can still watch all the shows you love by streaming. Our goal is to make this transition from watching TV the traditional way to watching TV over the internet as easy as possible for you.

Why is this happening?

Every day, we’re seeing more and more customers make the switch from watching TV the traditional way to watching TV over the internet (aka streaming). That’s especially true for our customers in Nashville. And, as content providers continue to raise the rates to carry their channels, traditional TV service keeps getting more expensive (which means it costs more for you, too). With fewer customers, higher costs, and the many ways to stream TV, it doesn’t make sense for us to continue offering traditional Fiber TV in Nashville.

What happens next?

You’ll get reminders before your Fiber TV service ends on October 31 at 1:00 AM CDT. Nothing will happen to your Google Fiber internet service. In fact, you can use your Google Fiber internet to watch TV!

If you do not cancel your Fiber TV package before October 31 at 1:00 AM CDT, it will automatically be canceled on that date. You won’t be able to watch any TV channels through Fiber TV. Your internet service will remain the same, so you’ll be able to stream your favorite TV shows. Want to jump straight into more about your account or what to do with your TV box? We’ve got it covered in the FAQs.

Our promise to you

We’ll do everything we can to make sure you can watch your favorite shows, including those that air on live TV like sports and news. And since you’ve already got access to Google Fiber’s high speed internet, you’re set up for the optimal streaming experience. All you need to get started streaming is high speed internet (which you’ve got), a streaming device, and a streaming service.

We’re a gigabit internet company. It’s our heart and soul. But when we first started, it was standard to offer traditional TV and internet service bundled together. Now, you have more choices, access to a wide variety of streaming services, and the freedom to choose what works best for you. We think that’s a way better option, and we’re focused on bringing you a great internet experience.

It’s the way most of our customers get their TV today because the best TV is already online. Why? You get the freedom to customize the content you want to watch, you’ll be able to use the latest TV technology, and you can save some money along the way. Learn more about streaming.

Read our FAQs to learn more.

Nashville

FAQs

What’s happening?

Google Fiber will stop providing Fiber TV service in Nashville as of October 31, 2020 at 1:00 AM CDT. Customers will receive reminders in advance of any changes to their service.

Why is this happening in Nashville?

We’re seeing more and more of our customers opt out of the traditional model of television, replacing their traditional TV service with a wide variety of streaming options that lets them customize their content for less money. It doesn’t make sense to continue to provide traditional TV service when so few of our customers in Nashville watch TV that way.

What does this mean for customers in Nashville?

On October 31, 2020 at 1:00 AM CDT, Nashville Google Fiber TV customers will no longer have Google Fiber TV service. Customers that are transitioned to an internet plan without TV on October 31 will see a credit for one day of Fiber TV service on their November bill.

We’ll work with them to make this transition as easy as possible. There won’t be any change to their current Google Fiber internet service.

What can I expect to happen in the next few months?

If you’re a current Fiber TV customer, you should have received a special offer in your email to help you make the switch to streaming. You can change your plan to internet to Fiber TV service as soon as you’re ready. If you don’t cancel before October 31 at 1:00 AM CDT, you will continue to get the TV service you’re paying for until then. On October 31 at 1:00 AM CDT, your TV service will be automatically canceled and you’ll no longer be able to access channels on Fiber TV or anything recorded on your Fiber TV DVR. Your internet service will continue without any changes.

How do I change my service to just internet before October 31?

You can change your plan through the Google Fiber customer portal. You can also contact us and we’ll help you out—you can reach us by calling, texting, chatting, or DMing us on Twitter or Facebook.

Your last month of Fiber TV will be prorated, meaning you will only pay for the days of TV service you used. If you do not cancel, your Fiber TV plan will automatically be canceled on October 31 at 1:00 AM CDT for you.

Do I need to cancel my internet service?

No! There are no changes to your Google Fiber internet service.

What should I do with my Fiber TV equipment?

You can either recycle your TV equipment at any one of Nashville's Residential Electronic Waste Drop-Off sites or contact us and we’ll send you a prepaid shipping label by email. You’ll be able to use that shipping label to send us your TV box, and we’ll recycle it for you. We won’t charge anyone for any Fiber TV equipment that they do not return.

If it’s before October 31 at 1:00 AM CDT, make sure that you’ve canceled your Fiber TV service first. Unsure? Check the Google Fiber portal to make sure that Fiber TV isn’t listed. If it’s not listed, you’re set. We don’t want anyone paying for TV service they’re not getting.

Please keep your internet equipment. You will still need, and are still responsible for, your Fiber Jack and router (which may be a Google Fiber Network Box or Google Wifi points). If you’ve taken advantage of any promotional offer, such as receiving a Roku Streaming Stick+ to help you switch to streaming, that is yours to keep and continue to use.

Will I lose any channels before October 31?

We have no current plans to make any changes to your local lineup. As normal, if there are any changes, they will be communicated to you.

Can Google Fiber help me find a new TV provider?

We’re not equipped to do that, but we’re happy to help you learn more about your streaming options.

Streaming

FAQs

What exactly is streaming?

Streaming is when whatever you’re watching is delivered through the internet as opposed to traditional cable or satellite methods.

Why should I switch to streaming?

There are many reasons we’re encouraging you to make the switch. There’s so much to choose from, you’ll be able to access the latest TV technology, and you’ll be able to save money—among other reasons. Plus, there’s lots of flexibility and freedom to customize the content you watch.

Why should I stream with Google Fiber?

While slower internet connections can support limited streaming, gigabit internet makes it even better. When you watch with your Google Fiber internet, you’ll get to watch in 4K Ultra HD without buffering, interruptions, and with superior picture quality. You’ll also be able to watch on multiple screens throughout your house at the same time without compromising your viewing experience.

With all the bandwidth you get with gigabit internet, everyone in your home can watch on multiple devices at the same time. You won’t ever have to miss the finale of your favorite series because it’s on at the same time as the big game—or vice versa.

And since we don’t have data caps, you don’t have to worry about sudden slowdowns or extra charges for watching all the TV you love.

What do I need to start streaming?

Getting started is easy. All you need is a fast, reliable internet connection (like Google Fiber), a device to connect your screen to the internet (many TVs now have this capability built in or you can use something like a Roku device), and a streaming service that provides the right content for you.

If I cut the cord completely, will I still be able to watch live and local TV?

Yes! There are several ways to watch live TV without cable, including watching with a cable alternative like YouTube TV, Philo, or fuboTV, watching on broadcast networks’ websites, or watching over the air with a digital antenna. (That one’s not streaming, but it is a low-cost way to catch your favorite live programming in HD without cable.)

What are other ways to watch live and local TV?

You can watch live TV by using a digital antenna, or by watching online over a simulcast.

Will it be hard to find the shows I want to watch?

Finding what you want to watch is easy. There are lots of resources to help you find the services that carry your favorite shows, like thestreamable.com or untangle.tv. Streaming services also have a search functionality. Simply use the remote that comes with your smart TV or streaming device to search and change channels. Many streaming devices come with a universal search function that lets you search for shows across multiple services.

Hey, great news! Google Fiber Webpass is in city

Google Fiber Webpass gives you the fast, reliable internet you’d expect from Google Fiber—all without bundles, contracts, or hidden fees. We’ll take you to Webpass’s website to get started.
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