We’re here for you Louisville
After a lot of analysis, we’ve made the tough decision to end Google Fiber service in Louisville.
We’ve encountered technical challenges in Louisville that have been disruptive to residents and caused service issues for our customers. We’re not living up to the high standards we set for ourselves, or the standards we’ve demonstrated in other Google Fiber cities.
No, we have closed new customer sign-ups in Louisville.
We've communicated to our customers that we will be turning off the network on April 15, 2019, and their next couple months of service are on us. Over the next few weeks, we'll reach out to customers with specifics about how we'll be closing their Fiber account. Customers should begin looking for an alternative service provider.
Customers can keep their Fiber Jack, Google Wifi(s) and any NVidia Shields in their home. If customers don't wish to keep their devices, they can safely recycle their equipment at Louisville's Electronics Recycling Center.
We won't complete any further Fiber installations in Louisville moving forward. Over the next few weeks, we'll reach out to customers with specifics about how we'll be closing their Fiber account. We'll take care of the details and no action is required by our customers.
No. We're continuing to serve customers as normal in our other Fiber cities. We’ve taken learnings from Louisville and incorporated them into our deployment methods in other Google Fiber cities, and are seeing good shallow trenching outcomes elsewhere.