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Frequently asked questions for

What is Google Fiber offering?

Google Fiber is offering an Internet connection with speeds up to 1,000 megabits per second. You can also sign up for entertainment options. Please visit the 'Fiber Plans' section of the Louisville city page.

Is there a local location for customer support?

We don't have a location in your area, but you can always get in touch with us anytime via email or chat, or by calling us at (844) 363-4237.

Will I be able to use Wi-Fi with Google Fiber?

Yes. You'll receive a Wi-Fi router, which is designed to give you Wi-Fi access to Google Fiber.

What is YouTube TV?

YouTube TV is a paid membership that brings you live TV from major broadcast networks, popular cable networks, and premium networks. With YouTube TV, you'll get live sports and must-see shows, as well as DVR without storage space limits.

What will happen during installation? What will the wiring and equipment look like?

At first, we'll be working out in the street to connect the Fiber network to the outside of your home. Google Fiber-certified installers will either string fiber cables on utility poles or bury them in the ground. We will arrive at your home and knock to let you know we're working on your property, but we'll still install the fiber drop even if you're not home.

Next, we’ll contact you to schedule your installation. When we return on your installation day, we’ll bring fiber into your home. The Fiber Jack, which is about the size of a deck of cards, is an Internet converter that connects to your Wi-Fi router. Our installers will work with you to find the ideal placement of the Fiber Jack and cabling inside your home. We may be able to route the fiber cable around the exterior of your home, or through attics and walls into a room that makes sense for you. Your installer will help you set up any devices that you ordered, show you how to use them, and make sure everything is working smoothly.

Which devices will be installed with Google Fiber? What is included and what is additional?

Google Fiber Internet plans include:

• A Fiber Jack, which will bring the fiber connection into your home

• A network device, which will provide wired and wireless connectivity to devices throughout your home

• A streaming box, when you sign up for YouTube TV. Please visit the 'Fiber Plans' section of the Louisville city page.

What happens if I want to cancel my Google Fiber service?

You may cancel your Google Fiber service at any time. If you cancel service, please leave the Fiber Jack in place and return your equipment using a prepaid shipping label. If your services included free or paid-for subscriptions to services other than those provided by Google Fiber (for example, Google Drive), Google Fiber will stop covering the costs of those services at the time your account is cancelled or suspended. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them. See the Fee Schedule for more details. If you have any additional questions, please give us a call: (866) 777-7550.

Call us

Open 24/7

Residential customers

(866) 777-7550

Business customers

(855) 418-8326

Construction inquiries

(877) 454-6959

Service not available in all areas.