Connect blog-icon

We’ve been checking in with our teams across the country as we build out our networks in each city. Next stop — San Antonio! 


Going faster

We’ve been patiently waiting in San Antonio for our chance for 2 Gig, and we’re excited to say that the wait is over! Customers in many parts of our San Antonio service area can now sign up for 2 Gig service, offering up to 2000 mbps downloads and up to 1000 mbps uploads for $100 a month, with no annual contracts, no data caps, with installation and equipment included. (Currently, we’re working on the technical requirements to make 2 Gig available in some parts of our San Antonio network that were built first.)

Growing faster

This year, working closely with our local government partners, we’ve picked up the pace of our construction efforts significantly. Currently, residents in parts of the west, east, north, and northwest sides of San Antonio can sign up for Google Fiber service, along with those living in apartment and condo buildings in the Medical Center area. Construction crews are at work to fill in areas on the northeast, northwest, and inner westside, including Leon Valley, St. Mary’s University, Stone Oak, and Encino areas. Once we’ve completed these portions, we’ll continue building out across the city including communities on the south and west sides.

Giving back

Even before we first offered internet service to customers in San Antonio four years ago, we’ve been working with local organizations to address digital equity and inclusion efforts in the city. We recently announced an expansion of our support of Libraries without Borders’ Wash and Learn Initiative to a second laundromat, and we’re excited to be able to extend this even further, with new locations on the west and south sides of San Antonio coming soon.

This year, Google Fiber is also sponsoring the San Antonio Public Library’s NTEN Digital Inclusion Fellow, Angelina Cortes. Angelina will spend a year focusing on growing the library’s digital inclusion efforts.

Next steps

During the pandemic, we’ve all learned how critical quality internet is to quality of life. We hear you, San Antonio. You want more fiber, and you want it now. Our construction teams are moving steadily, and we intend to keep building. In fact, we expect 2021 to be the biggest build year since we started constructing our network in San Antonio.

Want the latest information on service availability in your area and what’s happening with Google Fiber? Sign up for our email list.

Posted by Mark Hendrix, Head of Sales; Jhon Guarin, Head of Technical Operations; and John-Michael Cortez, Government and Community Affairs Manager





Read More

Over seven years ago, we started serving our first customers in Atlanta. Since then, we’ve been growing our service area — though slower than some (including us!) would have liked. Lately, we’ve been making progress on finding ways to connect more Atlantans to fast, reliable internet. Right now Google Fiber is available to tens of thousands of Atlantans from College Park to Woodstock, concentrated in apartments and condos, and we’ve recently started actively expanding our network in single-family residential neighborhoods.

Growing as Atlanta grows

Metro Atlanta is one of the fastest growing areas of the country and much of this growth is through new apartment communities. Until now, Google Fiber focused on expanding where Atlanta is growing, and focusing on bringing service to dense, multi-family apartments across the city. To do this, we used a different kind of build in Atlanta than in other Google Fiber cities, leasing unused fiber from 3rd parties who specialize in providing the sort of flexibility required to serve such a broad geographic footprint. As a result, our service area has been focused on hundreds of multifamily communities across Metro Atlanta. While we continue to expand our multi-family presence (if you’re an Atlanta property owner or manager who would like to get your community signed up for Google Fiber, let us know), we’re super excited to have construction crews building out our network in more neighborhoods in Atlanta.

We have been serving a significant number of single family homes from Sweet Auburn to Garden Hills, and we’re currently finishing our construction in those neighborhoods to be able to offer quality internet to more residents in those areas. And we’re not stopping there! Once we’ve completed those builds, construction efforts will move north across the city. Keep an eye out for door hangers in your neighborhood or sign-up for our email list for the latest on our activities in Atlanta.

Serving our community in the time of COVID

The last year was an incredibly trying one for all of us. Google Fiber has always worked with local community organizations to help advance digital literacy, inclusion, and equity as well as racial justice. This includes The Southern Center for Human Rights, 100 Black Men of Greater Atlanta, The Girl Scouts of Greater Atlanta, and the DeKalb County Public Library system. We’re working to make sure that in Atlanta and beyond, residents have access to the necessary hardware and skills to be able to take advantage of the opportunities online. Access to the internet alone is not enough. 

As the city works toward recovery, we’ll continue to look for new ways to help Atlanta address digital equity issues and to connect as many customers to fast, reliable internet. We’ve got a lot more in store for Atlanta. If you are interested in helping connect more Atlantans to great internet, consider joining our team!

Posted by Spencer Walston, Head of Sales; Lisa Speller-Martone, Head of Metro Technical Operations; and Daynise Joseph, Government & Community Affairs Manager





Read More

The best TV is online over a great internet connection. Google Fiber has been upgrading our Fiber TV customers to our new TV experience since June, and now it’s even easier to get the best TV available! Customers can now get their own Chromecast with Google TV and upgraded home Wi-Fi with Google Wifi through their Google Fiber account (and also sign up for the streaming service of their choice) in just a few clicks.

Traditional TV is expensive and outdated, so we're working to upgrade our customers to streaming options, and will ultimately retire Fiber TV in all our markets. (Don't worry, current TV customers will get 90 days notice before their plan changes!) We want to make sure everyone gets the best TV for them, so we’re offering different options to meet different needs. And as always, our great customer service team is standing by to walk our customers who need extra assistance through this upgrade. We know change can be hard, and we want to make this transition as painless as possible for all our TV customers. 

We’ve already completely upgraded Fiber TV customers in Nashville, Huntsville, Salt Lake City, and Provo. Raleigh-Durham, Charlotte, and Irvine will finish their transitions by the end of September, with Austin and Atlanta following at the end of November. While we don’t have a timeline for Kansas City just yet, right now is the right time to make the switch! Everyone deserves better TV, and we’re ready to help our customers make it happen.

Posted by Liz Hsu, Director of Product Strategy




Read More

Today, we’re starting to place Google Fiber in the City of West Des Moines’s conduit network. Once we’ve completed the first segment, customers in some areas of the northeast corner of the city will be able to sign up for 1 Gig or 2 Gig internet service. 

Thumbnail

If you are interested in getting updates on availability in your neighborhood, sign up on our website (and in the meantime, make sure your house is ready to go, sign up for your free connection to the conduit network at the city’s Plant the Speed website.)

We’re also very excited to be the presenting sponsor of the Chamber of Commerce’s inaugural Raccoon River Rally. We’re looking forward to meeting you there (and seeing your awesome cardboard boats!)

Posted by Sarah Sparks, West Des Moines Customer Acquisition Manager




Read More

Google Fiber works with incredible partners across the country working to make digital equity a reality in our communities. Back in 2019, we shared the innovative work of Libraries Without Borders US (LWB US) in San Antonio, TX, and now we’re thrilled to welcome Victoria Becker, Communications and Engagement Associate, to provide an update on those efforts through the pandemic and beyond. LWB US is a non-profit organization that delivers access to information, education, and cultural resources. From parks in Baltimore to laundromats in San Antonio, LWB US designs innovative tools and programs that meet people where they are with the resources they need most. 


Thumbnail


Libraries Without Borders US (LWB US) has been working to promote access to information in underserved communities across the country since 2015. Fundamental to our work is designing and implementing innovative programs that reimagine libraries, often by transforming nontraditional spaces into hubs for community learning and engagement. With this mission in mind, we took our work to the laundromat, prompting the birth of the Wash and Learn Initiative (WALI).

Why laundromats? The average laundromat user has an income of $28,000; 1 in 4 individuals in this income bracket do not have access to broadband internet. By partnering with local libraries and organizations, LWB US brings not only books, computers, and internet connection directly to laundromats, but also digital skills trainings and curated resources that promote literacy, digital access, health education, legal information, and other issues. In doing this, LWB US could ensure that community members had easy access to critical resources, all while doing their weekly wash.

In March 2020, with the onset of the COVID-19 pandemic, we completely reimagined our work and shifted gears in response to swiftly growing needs. We designed and implemented the ConnectED Technology Kit program: an initiative to provide our constituents with a backpack equipped with a laptop, mobile hotspot, and a curated educational resource packet to be used at home. Last year, LWB US distributed over 120 kits to families in San Antonio outside Wash and Learn Initiative laundromats, including our newest WALI laundromat Laundry Rey’s.



We’re building on the work we did last year outside by bringing programming back inside. LWB US recently reinstalled the bookshelf at Laundry Rey’s, the first hint of WALI reinstall. With the support of Google Fiber, we are able to safely reimplement programming in our San Antonio WALI laundromats to continue to serve our community. Check out the video below see this incredible program up close and hear from our staff and stakeholders:

(((youtube)))

For more information about WALI or LWB in San Antonio, contact Lisa Alvarenga, our San Antonio Project Coordinator.

Posted by Victoria Becker, Communications and Engagement Associate, Libraries without Borders - US.





Read More

Next up in our city update series, we travel to Charlotte and see what’s happening with our Queen City team. 


Thumbnail


Hello! It’s been a while since we’ve checked in from Charlotte, but we’ve been on the move across the metro area. In addition to offering our high-speed internet service in North & South Charlotte, and apartments and condos in Uptown, we’ve recently started serving Hidden Valley and we’re continuing to expand our network in various parts of the city.

We’ve also recently started expanding our network to some Charlotte adjacent communities. We’re excited that Concord announced last week that Google Fiber is coming soon, and construction efforts are also already underway in Matthews. We hope to serve our first customers in both these cities by the end of the year.

Helping our community connect

In Charlotte, we’ve always worked closely with our libraries to help more people get online. This year, we’ve taken that show on the road, collaborating with Project OutPour and Hope Vibes to equip their mobile hygiene units with Wi-Fi, through the coordination of the Charlotte Mecklenburg Library Foundation. The project will be launching its second location soon, allowing our local homeless population to do laundry, shower, and get online in one place. 

This year, we also joined select members of Tech Rising to launch the Tech Idea Incubator Fund, a micro-grants program intended to seed innovative ideas from nonprofit organizations that are committed to eliminating the digital divide and fostering digital inclusion and equity.

Google Fiber is proud to invest in Digital Charlotte’s Digital Navigator Program, dedicated to ensuring that everyone in Mecklenburg County can find and connect with digital inclusion resources. 

What’s next?

As you can see, we’ve got a lot going on in the Charlotte metro area. We are continuing to grow the Google Fiber team across all of our teams and cities. If you are interested in potentially joining our team, check out our job listings at fiber.google.com/careers.

Posted by Spencer Walston, Head of Sales; Jason Smith, Tech Lead; & Jess George, Government & Community Affairs Manager.



Read More

Thumbnail


Wi-Fi networks are the ubiquitous way that most of us connect to the Internet. Simpler than finding a wire to plug into our device (assuming our device can be plugged in at all), Wi-Fi has been providing network services ever since 1997 (and the original model it was built on traces all the way back to ALOHAnet in Hawaii in 1971. For more about how Wi-Fi came to be, check out this page). Despite this long history … or perhaps because Wi-Fi is such a big, seamless part of our lives, we often overlook Wi-Fi security, resulting in a variety of concerns ranging from the annoying to the potentially catastrophic.

Why do we care?

In almost every security presentation or document, there is a “scare the user” section … and this is that section. Here we’ll list all the horrible things that can happen if you don’t secure your Wi-Fi network. They’re listed from just annoying to horrifying.

1. Piggybacking:

Simply put, someone else can use your home Wi-Fi to access the internet. In most cases, this will merely increase the use of your network bandwidth (which, depending on your network provider, may impact your bill). But if they use your network connection to perform illegal activities, it can make your life very difficult. The last thing anyone wants is a knock on the door from the police due to illegal activity traced to your house. Or more likely receiving a copyright violation notice from your ISP or possibly having your service terminated for copyright infringement.

2. Network capture/sniffing:

Looking at what someone else is doing on a computer network requires two things: access to that network and the ability to decode the traffic once you have that access. With Wi-Fi, access is easy … no physical connection is required, just someone close enough to access the radio signal (and with modern antennas, that can be surprisingly far away — up to a mile). As for decoding what you are up to online, while most internet traffic is encrypted by the application (thank you TLS, not everything is protected … and you’d be surprised how much metadata about someone’s activities you can get from the unencrypted traffic. You can potentially tell what websites someone is visiting, even if you can’t see the web traffic itself.

3. Abusing network services:

Many people have network attached printers, file servers, cameras, home security systems, and other smart home devices. Most of these devices try very hard to make using them easy and intuitive … the last thing manufacturers want is to annoy their customers with too many steps. But the same features that make it easy for you to use may make it easy for an attacker to use as well. This can range from printing garbage to stealing data from your file servers to watching people via the camera and even unlocking your front door.

But there are ways to prevent all these problems. Below you’ll find ways to make your home network more secure. We’ve listed them from easy to hard, from most important to least important. At a high level, everyone should do steps 1 & 2, and should think about step 3. If you’re especially tech savvy, then step 4 is a good step to take, although it can make troubleshooting access issues a bit more difficult. Finally, step 5 isn’t a technical step, but is standard maintenance that everyone should consider.



The first step, and one that is more and more common by default on Wi-Fi devices, is to enable encryption. There are several Wi-Fi encryption standards, with different levels of rigor and difficulty to break. Starting with WEP, then came WPA, WPA2, and (launching soon) WPA3. As these levels have evolved, they’ve gotten harder and harder to crack, using the latest in cryptographic standards.

Setting up Wi-Fi encryption is a fairly straightforward task. For Google Fiber devices, the online support pages walk you through enabling WPA2 encryption on the network box (and here’s how to do it on Google WiFi). Other manufacturers will have other processes to enable Wi-Fi encryption, and if it isn’t done by default, it should be the first step you take when setting up your home network (search online if instructions are not included in the box).



Almost every Wi-Fi access point that ships today comes with a default SSID and default login credentials (aka admin password). This is handy and helpful for launching the device, but these defaults are often easily determined, printed on the side of the device, or both. As such, changing them to something you know that’s hard for others to guess is a great way to prevent someone easily figuring out the credentials and taking over your Wi-Fi device.

The same page that shows how to set up encryption on the Google Fiber network box also walks through changing the SSID and password (check here for how to do this on Google WiFi).



Do you have smart home devices at home? Does half your house chirp if you say “Hey Google” or “Alexa”? Maybe an Android TV device for watching YouTube TV on your main set? If so, often these devices don’t need to be on the same network as your home computers, phones, tablets, and other computer devices.

Many newer Wi-Fi routers allow you to set up multiple SSIDs, sometimes also referred to as setting up a guest network in addition to your main one. In this way, you can separate your smart home devices from your main household network, isolating devices that don’t need to talk to the printer or file servers or the like off into their own space. With the explosion of devices that simply connect to the internet, there is no reason to allow them to access other local devices.



Most Wi-Fi routers have the ability to lock down an SSID so that only devices with approved MAC addresses can use them. At a high level, a MAC address is a unique* identifier that every network device has for identifying it on the local network. While the IP address assigned to that device may change, the MAC will stay the same*.

Given this, if you know the MAC addresses of the devices in your house, you can lock your Wi-Fi so that ONLY those devices can access the network. So even if an attacker was able to get the SSID and encryption information, they still couldn’t access the network as their device wouldn’t be on the approved list.





So at this point, you’ve set up your home router: It is encrypted, with a personalized SSID, and has new admin credentials. You may also have set up multiple networks to separate devices that don’t need to talk to each other. Perhaps you’ve even gone to the effort of locking devices by MAC address. You’ve done the key technical steps, and now it’s time to think about maintenance. 

Just like you change the oil in your car, the filters in your furnace/AC, or the batteries in your smoke detectors, so you also need to update and change the settings of your Wi-Fi every 6 months or so:

  • The first thing to do is check for updates. Similar to how the OS on your phone/computer/etc receives new versions, there will also be new versions of the firmware that runs your Wi-Fi router. Check to make sure you’re running the latest version — if you aren’t sure how to do this for your device, do an online search with your model name/number and “firmware update.”


  • Review your router logs. Check to make sure you know all the devices that are on your network. If you set up MAC address filtering, verify all those devices are still in use. If you threw something out, then make sure you’ve removed it from the approved address list.


  • Rotate the encryption key. This is going to be annoying, there is no way to get around that. Every device on that SSID will need to be updated with the new key. But if you did have someone who had figured out the key and was surreptitiously using your Wi-Fi, rotating the key will knock them off your network.


  • Change the admin credentials. Similar to underwear, passwords should not be shared and should be changed regularly.


Wi-Fi is here to stay and will remain the main way we’ll be getting online for the foreseeable future. By taking a little bit of time, you can make sure that there are no security surprises lurking on your home network.

* Yes, MAC addresses can be changed, but that is rare, and highly unusual.

Posted by Chris Roosenraad, Head of Security, Privacy, & Trust.






Read More

Our city update series continues, this time checking in with our team in Utah.

Google Fiber got our start in Utah in Provo in 2014, and expanded to start building our network in Salt Lake City the following year. This month, we’ll complete our initial build in Salt Lake City, which means that residents across the capital city have access to our high-speed, high-broadband service and everything that comes with it — for working, learning, playing, or watching.

As we close out our SLC build (don’t worry, we’ll continue to maintain our network and fill in new neighborhoods in SLC proper as needed going forward), we’re ramping up our activities in other communities throughout the Wasatch Front.

We’re currently building in South Salt Lake, Millcreek, Taylorsville, and Holladay, and expect to launch build efforts soon in North Salt Lake, Sandy, and as of last week, Woods Cross. We’ll launch service in many of these areas by early next year. We’re also talking to other cities across the region, and hope to continue to expand access to great internet for more Utahns.

Thumbnail

All of this activity means more work for our local team than ever before. So we’re looking for a few more team members. If you are looking for your next challenge, take a look at our open jobs and join us!

Serving the Valley

Google Fiber is proud to partner with some incredible local organizations, working to help make digital equity a reality for all our communities. The last year has shown just how vital these efforts are and we’re grateful for the work these partners do. To help support these efforts, we continue to support local schools, libraries, Utah Communities Connect and others in furthering the goal of digital equity in Utah.

Most recently, we connected Spy Hop’s new facility to gigabit internet as a part of Google Fiber’s Community Connection program. And last week, we welcomed four new NTEN fellows who will work to address digital equity issues in Utah.

We’re just heating up here in Utah, and don’t expect to cool off anytime soon. Google Fiber is working to bring more people online across the region — follow us on Twitter and Facebook to stay up-to-date on what’s next.

Posted by Scott Tenney, Head of Sales; Michelle Koyle, Tech Lead; & Jacob Brace, Government & Community Affairs Manager.

   



Read More

Thumbnail


When I joined the very first cohort of Google Fiber Digital Inclusion Fellows back in 2015, I wanted to figure out how to make broadband internet more accessible for communities like the one I grew up in.

I was raised in the Rio Grande Valley, along the US-Mexico border, where the internet is often inaccessible, either because broadband service isn’t offered or it is too expensive. In fact, many cities in the Valley (including Harlingen, Pharr and Brownsville) still rank among the worst connected communities in the country. When we finally got the internet at home, it made a world of difference for me and my family. Suddenly, I could fill out college applications at home, I could research things and places that I had never heard of and - most importantly — I could begin the long process of building up digital skills that would last me a lifetime, and continue to play a central role in my work as a Community Impact Manager at Google Fiber today

When I applied to the program six years ago, I could not have imagined the impact that the Digital Inclusion Fellowship would have in the coming years. Nor could I have imagined how critical and important the work of digital navigators would become. Even before the pandemic, the demand for internet speed and capacity was growing, and there are still at least 21 million Americans without broadband internet at home (and this number may be much higher). And while 2021 promises to be a banner year for broadband internet funding, breaking down barriers to digital equity will mean getting folks on the ground to create and implement robust digital inclusion programs. 

That’s why I’m extremely proud to welcome the 7th cohort of Digital Inclusion Fellows — Google Fiber co-founded this program with NTEN to grow the community of digital literacy leaders, advocates and practitioners across the country. Since 2015, we’ve sponsored 75 Fellows across the country, working with local nonprofit organizations and institutions to create and manage digital inclusion programs. These programs range from improving access to the internet to multi-generational digital literacy initiatives. 

Here’s the next generation of change makers who are devoting the next year to broadening digital equity in their communities:























We’re looking forward to watching these Fellows in action and supporting their critical work, as they drive digital equity in their communities. To learn more about the fellows and keep up with the latest on Google Fiber, follow our Twitter and Facebook feeds!

Posted by Daniel Lucio, Community Impact Manager








Read More

Thumbnail

My family loves TV. Seriously, any one of us would be a stellar entertainment trivia partner. But we don’t watch anything over cable. Why? Because we know the best way to watch TV is over the internet — especially over internet that’s both fast and reliable (hint: no buffering, low resolution, or data overages). 

Check out each of our streaming setups.



My ad-averse mom

My mom’s movie-obsessed and commercial-averse. She doesn’t believe that critically acclaimed work should be interrupted by a 30-second plea for you to buy something. Which is why she doesn’t mind paying the extra bucks for commercial-free services like Netflix for her binge-watching ways. 

She also recently discovered the highly curated movie streaming service: The Criterion Channel — essentially her very own equivalent to striking gold. Her next mission is finding a service that delivers popcorn to couches.

 


Some other good services if you love film and TV without commercials:



 


My major league stepdad

My stepdad’s from Boston, translation: He has never missed an important baseball game in what I’m assuming is his entire life. Aside from a well-grilled quesadilla, there’s nothing he cares about more than sports. 

That’s why he’s big on services like Fubo TV and ESPN+. And even if he’s not home to catch the game, these services make it so that he can stay up on every play from his phone.

 


Some other good services if you love live, local, and sometimes not-so-local sports:



 


My money-conscious girlfriend

My partner is the financial-minded person in our relationship. She saves way more than she spends and is always looking for new ways to stay budget-friendly. That’s why she prefers free streaming services like Pluto TV. She also genuinely enjoys watching commercials … I know — I don’t get it, either.

 


Some other good services if you don’t love spending money:



 


My on-the-go bro

My brother is graduating from college this year and will likely be moving around a lot, which makes being roped into a cable bundle way less than ideal. That’s part of why he watches live TV with YouTube TV. It has every major channel he wants to watch and then some — plus, he can watch from anywhere. 

And if he’s studying for a test (which he’d better be) and has to miss a live premiere, he can record it with unlimited DVR space and watch it later.

 


Some other good services if you love live TV without forced bundles:



 


As for me, I like a lot of different things

From horror, to drag competitions, to documentaries, I like it all. That’s why I go with a few low-cost, channel-specific streaming services like Shudder, World of Wonder Presents Plus, and HBO Max. And since they’re all month-to-month services, I can always cancel if I want a different mix of streaming services for the month.

 


Some other good services if you love to mix it up:



 




Oh, and I didn’t forget about my little snack stealer

My dog Vero (a very fluffy Bernedoodle) doesn’t care what’s on TV as long as there’s a spot for him on the couch. Which there always is. There’s usually a few pieces of popcorn for him, too. 


 


Posted by Talia Bootz, Creative and Social Content Manager. When she’s not streaming her faves, she’s likely kayaking, skating around town, or cooking up some vegetarian food.





Read More