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When it comes to internet, speed and bandwidth are important, but without reliability, just having fast internet doesn’t mean much. Reliability has always been core to Google Fiber. We take that commitment to our customers very seriously, which is why we work around the clock to prevent outages and to quickly restore service and credit our customer accounts if there ever is an outage. 

People depend on their internet connection for almost everything these days, and that’s even more true for our Google Fiber Business customers. We launched Google Fiber Business 2 Gig service back in March to meet the growing bandwidth needs of our business customers. 

Along with increased speed, we also want them to have the confidence that their internet is going to be there when they need it. So today we’re sharing our Google Fiber Business 2 Gig Service Level Guarantee, which includes an monthly uptime report, advance notification of planned network maintenance and an automatic credit of 25% of business customers’ monthly bill if their average monthly uptime drops below 99.9% (that’s 2.5 minutes down over a 40 hour work week). All current Business 2 Gig customers will be automatically enrolled into the Service Level Guarantee.

We have a lot of confidence in our network reliability. In fact, our network availability is already over 99.9%. By putting it in writing, we’re making sure that our customers can have that same confidence. Speed and reliability combined makes for internet that can power your business to the next level, and we’re continuing to work to improve every day for both our business and residential customers.

Posted by Nick Saporito, Head of Commercial Strategy



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We’re launching a new guest series on the Google Fiber Blog featuring our awesome Google Fiber Business customers and how they make their internet service work for their businesses and their clients. We’re proud to open this series with a post from Kansas City’s Ben Seidel, CEO and Founder of Igniting Business, which has served hundreds of small businesses with web design, marketing, and SEO services since 2012.

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According to the U.S. Bureau of Labor Statistics, only 1/3 of businesses even make it to the 10-year mark. As a family-owned company, Igniting Business is defying those odds, reaching the 10-year mark in 2022 with the help of undoubtedly a mission critical resource– reliable and speedy internet.

Prioritizing a Mission Critical Resource

Since we started in 2012, Igniting Business’s goal has been to help small businesses succeed. As a web design and digital marketing company, literally everything we do heavily utilizes the internet! Whether it’s building new websites, launching digital marketing campaigns, providing technical support, or meeting virtually with clients, our business could not survive without reliable and blazing fast internet.

Before we upgraded to Google Fiber, we had two internet packages routing to our office from two different providers. Our reliability on internet was so intense that we could no longer afford to be without internet for minutes, let alone hours or even a day. With our advanced setup, if the primary internet failed for more than 60 seconds, it would kick over to our redundant, albeit slower, back-up internet. As you can imagine, this required a more robust IT setup and was expensive.

Eventually, we intentionally moved to an office where we knew Google Fiber could be installed, and Google Fiber Business’s speed and uptime has dramatically impacted our business. In fact, we no longer need backup internet! With Google Fiber, we have more reliable and faster internet and at a lower price point.



Enabling Growth

As Igniting Business faithfully served our customers, word spread regarding our quality of service and exclusive focus on small businesses. The beauty of our connected world is that we no longer need to be local to do business.

As a result, we started receiving work requests from all over the nation. However, our small business clients could not justify the additional cost of flying us out to their location to do business, nor did phone calls create the personal touch that small business owners need before entrusting us with the growth of their business.

Having high-speed internet for reliable video streaming, screen sharing, remote training, file sharing, and more enabled our business to proudly work with clients coast-to-coast in 24 states.

Making our Business Resilient

When the pandemic hit and forced nationwide closures, we were in the midst of renovating our new office space in a new building. Thankfully, even amidst a pandemic that brought other businesses to a grinding halt, our reliable internet at the new office allowed our team to still work remotely in a streamlined and connected way with slightly cuter bosses at home.

Some of our team members’ home office setups during the pandemic lockdown.


Our connected team was able to continue helping our clients succeed despite unimaginable challenges brought on by the pandemic. We helped them reach numerous odds-defying achievements: including (1) a single location restaurant opening a 2nd location in 2021, and now a third in 2022 and (2) a software client growing from 16 employees (pre-pandemic) to well over 100. Our clients that valiantly chose to see the newfound circumstances during the pandemic as an opportunity included numerous construction, engineering, and facility maintenance clients who are now hitting record numbers, as well as legal, finance, and healthcare clients who are helping their customers navigate likely one of the most tricky and stressful times of their lives.

How Technology Empowers Us to Innovate Into the Future

We understand, as a small business, our impact can be limited. However, with the connectivity and reach that our Google Fiber internet brings us, we continue to look for ways to serve more businesses, even if we cannot help them directly with our services. During the pandemic we spoke at webinars where we shared marketing insights with 70+ business owners simultaneously and looked for other ways to spark new growth ideas for small businesses.



In 2021, we launched our new website with a robust and free Resources section that includes content on various web design, SEO, and marketing tactics, a free monthly newsletter with tips and tricks, and even a list of the recommended tools and software we use at Igniting Business. Even though we can only serve a finite number of clients directly, we provide our free resources to thousands of small business owners and marketers each month!

As we sunset our first decade in business and look to the next, we continue to explore ways to help the small business community thrive, whether it’s locally in Kansas City or 2,000+ miles away, and we know that our Google Fiber internet will help us keep up with whatever that future holds.

Thank you to our clients across the nation for working with us and for trusting our team these past 10 years. Cheers to the next decade!

Posted by Ben Seidel, CEO and Founder, Igniting Business


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When we launched our 2 Gig product, the number one question we got was, “When will this be available for business customers?” We’re proud to say the wait is over! Customers can sign up today for our new Business 2 Gig product for $250 a month. (Yep, that’s the same price we offered SMB 1000 for previously — same low price, twice the download speed).

Business 2 Gig customers get up to 2000 mbps download and up to 1000 mbps upload, along with Wifi 6 with mesh capability and up to two mesh extenders based on the needs of their business. Our flagship Business 1 Gig remains a great option for business customers as well, now at only $100 a month, providing fast, reliable internet at an even more affordable price.

Additionally, we know that phone service is integral to business operation. That’s why we’re pleased to   offer Google Fiber Business customers the opportunity to sign up for Dialpad’s business phone service at a 25% discount. Dialpad customers benefit from unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings and the world’s most advanced AI contact center — all in one app.

Existing Google Fiber business customers are eligible for the new pricing and products — they just need to log in to their account to upgrade or contact customer service to make the necessary changes. For those who upgrade to Business 2 Gig, our installers will come out to set up the new equipment.

Business 2 Gig is available to any business address in any Google Fiber service area. Sign up today to see where truly fast, affordable internet can take your business!

Posted by Bill Mosher, General Manager, Google Fiber Business






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As a gamer (a new gamer, but a gamer nonetheless), I know how having a strong internet connection matters to every aspect of gaming. From waiting for an update to download, to playing in a battle royale with friends, to live streaming gameplay, even the seemingly smallest details of your internet connection are critical to playing your best. So, when I got a chance to talk to some Google Fiber customers for our latest campaign, I knew we could trust gamers to highlight what matters with their internet. 

We reached out to gamers, streamers, and game developers on social media who were already using Google Fiber 1 Gig. Then, we hooked them up with Google Fiber 2 Gig and a year free of service to share their insights and experiences gaming over our fastest internet plan.

That’s how we met Jordan, a gamer, streamer, and professional goofball (his words) who lives in Kansas City, MO. And Morgan, a gamer, streamer, makeup artist, and plant mom who lives in Charlotte, NC. And Pathra, a gamer, streamer, and dog mom who lives in Atlanta, GA. And Kartik, a game developer, gamer, and home cook who lives in Atlanta, GA. (And a bunch of other fantastic gamers in all of our cities that we wish we could ALSO have a camera crew follow around.)

All of them were excited to share their experience having Google Fiber as their internet company — because having fast, reliable internet makes a tangible difference in their professional and personal lives. So yes, gamers are internet connoisseurs. But they’re also diverse, multi-faceted, and have incredible stories to tell, even beyond gaming. We hope you’ll enjoy hearing from them as much as we did.

Jordan and Kartik’s stories are now live on YouTube, and keep an eye out over the next few weeks to learn more about Morgan and Pathra. Follow us on social media (YouTube, Twitter, Facebook, Instagram) for updates on when these go live.

Posted by Talia Bootz, Google Fiber Creative and Social Content Manager 







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The best TV is online over a great internet connection. Google Fiber has been upgrading our Fiber TV customers to our new TV experience since June, and now it’s even easier to get the best TV available! Customers can now get their own Chromecast with Google TV and upgraded home Wi-Fi with Google Wifi through their Google Fiber account (and also sign up for the streaming service of their choice) in just a few clicks.

Traditional TV is expensive and outdated, so we're working to upgrade our customers to streaming options, and will ultimately retire Fiber TV in all our markets. (Don't worry, current TV customers will get 90 days notice before their plan changes!) We want to make sure everyone gets the best TV for them, so we’re offering different options to meet different needs. And as always, our great customer service team is standing by to walk our customers who need extra assistance through this upgrade. We know change can be hard, and we want to make this transition as painless as possible for all our TV customers. 

We’ve already completely upgraded Fiber TV customers in Nashville, Huntsville, Salt Lake City, and Provo. Raleigh-Durham, Charlotte, and Irvine will finish their transitions by the end of September, with Austin and Atlanta following at the end of November. While we don’t have a timeline for Kansas City just yet, right now is the right time to make the switch! Everyone deserves better TV, and we’re ready to help our customers make it happen.

Posted by Liz Hsu, Director of Product Strategy




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Wi-Fi networks are the ubiquitous way that most of us connect to the Internet. Simpler than finding a wire to plug into our device (assuming our device can be plugged in at all), Wi-Fi has been providing network services ever since 1997 (and the original model it was built on traces all the way back to ALOHAnet in Hawaii in 1971. For more about how Wi-Fi came to be, check out this page). Despite this long history … or perhaps because Wi-Fi is such a big, seamless part of our lives, we often overlook Wi-Fi security, resulting in a variety of concerns ranging from the annoying to the potentially catastrophic.

Why do we care?

In almost every security presentation or document, there is a “scare the user” section … and this is that section. Here we’ll list all the horrible things that can happen if you don’t secure your Wi-Fi network. They’re listed from just annoying to horrifying.

1. Piggybacking:

Simply put, someone else can use your home Wi-Fi to access the internet. In most cases, this will merely increase the use of your network bandwidth (which, depending on your network provider, may impact your bill). But if they use your network connection to perform illegal activities, it can make your life very difficult. The last thing anyone wants is a knock on the door from the police due to illegal activity traced to your house. Or more likely receiving a copyright violation notice from your ISP or possibly having your service terminated for copyright infringement.

2. Network capture/sniffing:

Looking at what someone else is doing on a computer network requires two things: access to that network and the ability to decode the traffic once you have that access. With Wi-Fi, access is easy … no physical connection is required, just someone close enough to access the radio signal (and with modern antennas, that can be surprisingly far away — up to a mile). As for decoding what you are up to online, while most internet traffic is encrypted by the application (thank you TLS, not everything is protected … and you’d be surprised how much metadata about someone’s activities you can get from the unencrypted traffic. You can potentially tell what websites someone is visiting, even if you can’t see the web traffic itself.

3. Abusing network services:

Many people have network attached printers, file servers, cameras, home security systems, and other smart home devices. Most of these devices try very hard to make using them easy and intuitive … the last thing manufacturers want is to annoy their customers with too many steps. But the same features that make it easy for you to use may make it easy for an attacker to use as well. This can range from printing garbage to stealing data from your file servers to watching people via the camera and even unlocking your front door.

But there are ways to prevent all these problems. Below you’ll find ways to make your home network more secure. We’ve listed them from easy to hard, from most important to least important. At a high level, everyone should do steps 1 & 2, and should think about step 3. If you’re especially tech savvy, then step 4 is a good step to take, although it can make troubleshooting access issues a bit more difficult. Finally, step 5 isn’t a technical step, but is standard maintenance that everyone should consider.



The first step, and one that is more and more common by default on Wi-Fi devices, is to enable encryption. There are several Wi-Fi encryption standards, with different levels of rigor and difficulty to break. Starting with WEP, then came WPA, WPA2, and (launching soon) WPA3. As these levels have evolved, they’ve gotten harder and harder to crack, using the latest in cryptographic standards.

Setting up Wi-Fi encryption is a fairly straightforward task. For Google Fiber devices, the online support pages walk you through enabling WPA2 encryption on the network box (and here’s how to do it on Google WiFi). Other manufacturers will have other processes to enable Wi-Fi encryption, and if it isn’t done by default, it should be the first step you take when setting up your home network (search online if instructions are not included in the box).



Almost every Wi-Fi access point that ships today comes with a default SSID and default login credentials (aka admin password). This is handy and helpful for launching the device, but these defaults are often easily determined, printed on the side of the device, or both. As such, changing them to something you know that’s hard for others to guess is a great way to prevent someone easily figuring out the credentials and taking over your Wi-Fi device.

The same page that shows how to set up encryption on the Google Fiber network box also walks through changing the SSID and password (check here for how to do this on Google WiFi).



Do you have smart home devices at home? Does half your house chirp if you say “Hey Google” or “Alexa”? Maybe an Android TV device for watching YouTube TV on your main set? If so, often these devices don’t need to be on the same network as your home computers, phones, tablets, and other computer devices.

Many newer Wi-Fi routers allow you to set up multiple SSIDs, sometimes also referred to as setting up a guest network in addition to your main one. In this way, you can separate your smart home devices from your main household network, isolating devices that don’t need to talk to the printer or file servers or the like off into their own space. With the explosion of devices that simply connect to the internet, there is no reason to allow them to access other local devices.



Most Wi-Fi routers have the ability to lock down an SSID so that only devices with approved MAC addresses can use them. At a high level, a MAC address is a unique* identifier that every network device has for identifying it on the local network. While the IP address assigned to that device may change, the MAC will stay the same*.

Given this, if you know the MAC addresses of the devices in your house, you can lock your Wi-Fi so that ONLY those devices can access the network. So even if an attacker was able to get the SSID and encryption information, they still couldn’t access the network as their device wouldn’t be on the approved list.





So at this point, you’ve set up your home router: It is encrypted, with a personalized SSID, and has new admin credentials. You may also have set up multiple networks to separate devices that don’t need to talk to each other. Perhaps you’ve even gone to the effort of locking devices by MAC address. You’ve done the key technical steps, and now it’s time to think about maintenance. 

Just like you change the oil in your car, the filters in your furnace/AC, or the batteries in your smoke detectors, so you also need to update and change the settings of your Wi-Fi every 6 months or so:

  • The first thing to do is check for updates. Similar to how the OS on your phone/computer/etc receives new versions, there will also be new versions of the firmware that runs your Wi-Fi router. Check to make sure you’re running the latest version — if you aren’t sure how to do this for your device, do an online search with your model name/number and “firmware update.”


  • Review your router logs. Check to make sure you know all the devices that are on your network. If you set up MAC address filtering, verify all those devices are still in use. If you threw something out, then make sure you’ve removed it from the approved address list.


  • Rotate the encryption key. This is going to be annoying, there is no way to get around that. Every device on that SSID will need to be updated with the new key. But if you did have someone who had figured out the key and was surreptitiously using your Wi-Fi, rotating the key will knock them off your network.


  • Change the admin credentials. Similar to underwear, passwords should not be shared and should be changed regularly.


Wi-Fi is here to stay and will remain the main way we’ll be getting online for the foreseeable future. By taking a little bit of time, you can make sure that there are no security surprises lurking on your home network.

* Yes, MAC addresses can be changed, but that is rare, and highly unusual.

Posted by Chris Roosenraad, Head of Security, Privacy, & Trust.






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My family loves TV. Seriously, any one of us would be a stellar entertainment trivia partner. But we don’t watch anything over cable. Why? Because we know the best way to watch TV is over the internet — especially over internet that’s both fast and reliable (hint: no buffering, low resolution, or data overages). 

Check out each of our streaming setups.



My ad-averse mom

My mom’s movie-obsessed and commercial-averse. She doesn’t believe that critically acclaimed work should be interrupted by a 30-second plea for you to buy something. Which is why she doesn’t mind paying the extra bucks for commercial-free services like Netflix for her binge-watching ways. 

She also recently discovered the highly curated movie streaming service: The Criterion Channel — essentially her very own equivalent to striking gold. Her next mission is finding a service that delivers popcorn to couches.

 


Some other good services if you love film and TV without commercials:



 


My major league stepdad

My stepdad’s from Boston, translation: He has never missed an important baseball game in what I’m assuming is his entire life. Aside from a well-grilled quesadilla, there’s nothing he cares about more than sports. 

That’s why he’s big on services like Fubo TV and ESPN+. And even if he’s not home to catch the game, these services make it so that he can stay up on every play from his phone.

 


Some other good services if you love live, local, and sometimes not-so-local sports:



 


My money-conscious girlfriend

My partner is the financial-minded person in our relationship. She saves way more than she spends and is always looking for new ways to stay budget-friendly. That’s why she prefers free streaming services like Pluto TV. She also genuinely enjoys watching commercials … I know — I don’t get it, either.

 


Some other good services if you don’t love spending money:



 


My on-the-go bro

My brother is graduating from college this year and will likely be moving around a lot, which makes being roped into a cable bundle way less than ideal. That’s part of why he watches live TV with YouTube TV. It has every major channel he wants to watch and then some — plus, he can watch from anywhere. 

And if he’s studying for a test (which he’d better be) and has to miss a live premiere, he can record it with unlimited DVR space and watch it later.

 


Some other good services if you love live TV without forced bundles:



 


As for me, I like a lot of different things

From horror, to drag competitions, to documentaries, I like it all. That’s why I go with a few low-cost, channel-specific streaming services like Shudder, World of Wonder Presents Plus, and HBO Max. And since they’re all month-to-month services, I can always cancel if I want a different mix of streaming services for the month.

 


Some other good services if you love to mix it up:



 




Oh, and I didn’t forget about my little snack stealer

My dog Vero (a very fluffy Bernedoodle) doesn’t care what’s on TV as long as there’s a spot for him on the couch. Which there always is. There’s usually a few pieces of popcorn for him, too. 


 


Posted by Talia Bootz, Creative and Social Content Manager. When she’s not streaming her faves, she’s likely kayaking, skating around town, or cooking up some vegetarian food.





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In February, we asked our TV customers in Huntsville, Alabama, to help us test an upgraded TV experience. We had over 50 households sign up as trusted testers, making the switch to a better TV experience with Chromecast with Google TV, the live streaming services of their choice, and upgraded home Wi-Fi with Google Wifi

Thanks to our testers, we’ve learned a lot about how to make this process easy for our customers. So today, we’re making this offer available to all existing Fiber TV customers in every Google Fiber city. 

Customers who are ready to get more out of their TV can chat with one of our customer service team members to upgrade to the best viewing experience the internet has to offer over the fastest internet available (yes, that’s Google Fiber). 

The best TV is already online. With Chromecast with Google TV, customers get all the features they’ve come to expect and more, including a voice remote control, 4K Ultra HD support, personal recommendations, and easy search across apps, with access to many different streaming services at a significantly lower cost than they currently pay for their Fiber TV service. 

Whether you are into movies, local or national news, live sports, or something more niche, there’s a place to watch it online. Google Fiber wants to help Fiber TV customers find their perfect TV experience with streaming TV, and we’re starting right now. 

Ready to switch? We’re ready to make it happen! And if you still want to learn a little more first, check out fiber.google.com/tv/.

Posted by Liz Hsu, Director of Product Strategy




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Ookla recently released its Q1 2021 data for internet speeds, and we're happy to see that Google Fiber tops that list in all of our cities across the country. We're slowing down for a moment to look at how we got here by looking back at what 2020’s challenges meant for our customers and how we helped meet the increased demand for internet as everyone moved their world online — school, work, connecting with family and friends, streaming, gaming, shopping, and so much more. 

The demand for internet has never been greater. At Google Fiber, we saw about a 32% uptick in demand across our network in all our cities throughout the pandemic. While our network is definitely built to handle this, we wanted to make sure that our customers never feel the squeeze.

To handle the additional traffic, not just for now, but the future as well, especially as we have more customers opting for 2 Gig as it rolls out across the country, we took several actions over the last year to improve both network capacity and resiliency. That’s why our internet was able to meet the increased demand for bandwidth, and we were able to reduce latency (the time it takes for your internet to load) for our customers as well. 

Internet speeds from January to June 2020*

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Increasing Capacity

In 2020, we increased capacity at every point in our network, from support facilities right into our customers’ homes. By working to increase throughput across our network, we’re ensuring that you have the fastest internet coming into your house. 

But we all know that’s only as good as your Wi-Fi, since most internet usage in our homes is over Wi-Fi rather than wired ethernet. So we worked to improve Wi-Fi performance for Google Fiber customers, launching use your own router as an option for customers who know what they want and incorporating Google Wifi devices to provide more options for customers to adapt their Wi-Fi coverage  to the layout and needs of their homes.

Improving Resiliency

Availability and resiliency is about making it easier to get where you are going on the internet. As demand for teleconferencing services and online learning platforms soared, Google Fiber worked with such providers to optimize network traffic to ensure our customers don’t experience glitchy meetings or disrupted student lessons regardless of how many people are learning or working on the network. And that wasn’t just true for work —as demand for streaming video for news and entertainment and online gaming rose, we also made sure that content came through without buffering or lag. 

All this backend work was designed so that our customers just didn’t have to think about their internet connection. The goal was to make internet one less thing for customers to have to think about — especially this past year when we all had plenty to take up brain space.

We’re continuing to look at new ways to improve our network and meet what’s coming next in 2021 and beyond. Internet demand is only going to increase as we can do more and more online, and Google Fiber will be ready to help you make that journey.

Posted by Terrill Gosa, Senior Director, Engineering & Operations



* All data is from Speedtest by Ookla.


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If you’ve been following Google Fiber, you know that we believe the best TV is online. While many of our customers have already made the switch from traditional TV to streaming services, some have hesitated to take the leap, even though Fiber TV service hasn’t kept up with all the features streaming services offer. Luckily all you need to get the best TV today is great internet, which is something Fiber TV customers already have.

Google Fiber is continuing to look for new ways to help our customers make the switch to streaming TV — but we need some of you to tell us how we can do it in the best possible way. We’re looking for a few Trusted Testers to try out our new TV upgrade experience, starting in Huntsville in March.

Testers need to be existing Fiber TV customers, who are ready to take the next step to an upgraded streaming TV experience, including a whole-home WiFi upgrade with Google Wifi, a seamless streaming experience with Chromecast with Google TV, and set-up for the streaming service of your choice (including an option for a free trial of YouTube TV). While we’re rolling out testing in Huntsville early next month, we’ll be bringing the TV upgrade experience to our Fiber TV customers across the country later this spring. Sign up to join our Trusted Tester program for this or future opportunities. We know you deserve better TV, and we’re working to bring it to you.

Posted by Liz Hsu, Director, Product Strategy





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Back in August, Google Fiber announced our plan to test 2 Gig service in Huntsville and Nashville. Today, we’re excited to announce that 2 Gig is now widely available in those two cities.

New and existing Google Fiber customers in Huntsville and Nashville now have the choice between our proven 1 Gig for $70 a month — plenty of speed and capacity for everyone and their devices all at the same time — and our even faster 2 Gig for just $100 a month — ready for power users, the latest devices, and advanced smart homes that use lots of internet.

I’m especially excited to be able to share 2 Gig with our customers. Over the last few months, my family has been testing 2 Gig in our home. And what made 2 Gig right for us was how everything we could do with 1 Gig is now faster, wired and wireless, even when we’re doing a lot — which is pretty much all the time in our house. With 2 Gig, I’ve never worried about massive file downloads, even while I’m on a video call with my boss and my husband is on a Zoom call in the next room, and then, all of the sudden, our home music system asks for an update. I know we can easily handle it all at once.

My husband works in IT and he can set up new machines in minutes, with the progress bar on a new Mac saying, “this may take up to an hour” only to be wrapped up before he gets back from our kitchen with a cold soda. He’s saved the day with last minute file transfers that none of his coworkers could have done from home.

And it's not just for work. As an occasional gamer, I love that when I do get time to play, I’m not waiting for massive system updates to finish or worried about network lag, but just trying to hold my own competitively. Even my house gets in on 2 Gig. Our smart lights, Wi-Fi speakers, 4K TVs, sprinkler system, and Wi-Fi-connected pellet smoker are staying connected without competing with us or each other for bandwidth. And we’ve got the peace of mind that there won’t be any data caps to stop us from doing even more.

2 Gig comes with the Google Fiber Multi-Gig Router, which uses Wi-Fi 6, the latest Wi-Fi standard. While it’s true that right now, we only have a few devices that have Wi-Fi 6 capability, we’re making the most of the hefty Wi-Fi speed provided by the tri-band Mesh Extender. And we’re ready for whatever comes next. (Who knows? I think my dog might be jealous of the Wi-Fi feeder that spoils my daughter’s cat.)

1 Gig is great for my family, and 2 Gig just gives us more of what we love. So, whether your home needs 1 Gig fast for everyone or 2 Gig faster for a few more everyones, Google Fiber is happy to get the right internet for your household, at the right speed for you.

(And if you're not in Huntsville and Nashville, don't worry. You can still sign up to test 2 Gig and other products through our Trusted Tester program.)

Posted by Amanda Peterson, Product Marketing Manager





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For a while now, we’ve been talking about the wonderful world of streaming. From live sports to obscure indie movies, there is a site and streaming service for everyone. Yes, even you!

At Google Fiber, we know that TV, both live and on demand, is going somewhere only the internet can go, so we’re focused on providing high speed internet that makes streaming easy and enjoyable. And all that choice usually comes with a lower price tag than traditional TV (including ours!). 

That’s why we continue to add streaming partners to make it even easier for Google Fiber customers to find your preferred TV content. Today, we’re excited to add SLING TV to that roster. The pioneer of live streaming TV, SLING TV has today’s most popular channels, available through a monthly subscription that starts at $30 per month, with the flexibility to personalize programming based on different genres.*

SLING TV joins YouTube TV, fuboTV, and Philo in offering Google Fiber customers the best of live and on demand streaming content, at the right price for them.

Frankly, it’s been clear for a while now that the best TV is already online. 27% of households have cut the cord completely opting for streaming only, and 78% have a streaming service of some type. We know that finding the shows you want to watch can be tough sometimes, given the many streaming options available. Use thestreamable.com to find your favorite team or your local news live or a show or movie you love, and to compare your different options for watching.

And if you are a Google Fiber TV customer looking for more, we know you deserve better TV, and we’re here to help you get the upgraded experience that’s tailored to your needs.

Posted by Liz Hsu, Director of Product Strategy





* Subject to change, under SLING TV's terms & conditions.


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We believe in the power of great internet, but we also know that, for most of us, our internet is only as good as our Wi-Fi.


My husband and I both work from home, and I am … not quiet … when I talk on video calls. So, I’ve set up my laptop as far away from my husband’s desk as possible, which also means I’m four thick walls away from my router. That doesn’t make for great Wi-Fi. And I know I’m not alone. Wi-Fi issues are a common complaint for customers, regardless of their internet service provider.


No one wants to have to think about their internet. At Google Fiber, we want internet that just works for you anywhere in the home, and for most people that means Wi-Fi. So we’ve been working on improving your Wi-Fi experience, starting with giving you the opportunity to use whatever router you want.


Now, you can bring your favorite router with you when you sign up for 1 Gig or change your plan to 'Use your own router' in your Google Fiber account — if you’re the kind of internet user that’s comfortable setting up and troubleshooting your own equipment.


For customers who don’t want to take on that technical responsibility, we’re still here to help with your Wi-Fi (or anything else you may need from us). You can learn more about whole home Wi-Fi from Google Fiber here.


If you’re a Google Fiber customer and have an issue with your Google Fiber service, let us know. We always want you to be able to make the most of your internet, including your Wi-Fi. (Shout out to my customer service friends answering my Twitter DMs — you’re my real MVPs.) 


We’re always looking for ways to make Google Fiber better. Great internet = great Wi-Fi, so we’ll keep working to improve that experience for our customers, whether they’re right next to their router or four rooms away.



Posted by Amanda Peterson, Product Marketing Manager






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When it comes to internet, fast is never fast enough. That’s especially true now when so many of our customers are learning, working and living nearly entirely online — all using different devices at the same time.

So we’re more than a little excited to announce 2 Gig today — bringing even more bandwidth and speed to customers in internet-intensive households who may need more than a gig to do their thing, whatever that may be.

Google Fiber launched in 2010, offering 1 Gig speeds. Back then, the average residential internet speed in the US was 7.12 Mbps down and 2.42 Mbps up (and that was a 16% improvement from the year before!).

Today, as we continue to grow in the 19 Google Fiber and Google Fiber Webpass cities across the U.S., we also continue to learn from our past and from our customers. We’ve innovated new build techniques, allowing us to build faster than ever before, and we’ve established Google Fiber as a leader in customer service.

And we’ve learned that many of us need more: more to help us work better, to help us learn smarter, to bring us gaming and entertainment in new ways, and to fuel innovation and entrepreneurship across our economy.

Why 2 Gig?

This year has made this need for more speed and bandwidth especially acute, as many of us are now living our entire lives — from work to school to play — within our homes, creating unprecedented demand for internet capacity.

2 Gig will answer that challenge. At $100 a month, it’s double the top download speed of our 1 Gig product (with the same great upload speed) and comes with a new Wi-Fi 6 router and mesh extender, so everyone gets a great online experience no matter where they are in the house.

Google Fiber networks are designed so there’s plenty of capacity to allow our customers, with the right in-home hardware, to reach 2 Gig (and even faster) speeds. Our approach to network design allows us to keep our customers connected to the fastest speeds available.

So... how can I get it?

We’re looking for people to help us test 2 Gig, starting in Nashville and Huntsville next month and in our other Google Fiber cities later this fall. Game changers, super users, and families who need more from their internet can join the Google Fiber Trusted Tester program to be among the first to put the extra speed to use. Our testers help us make sure we’re launching the best products and services possible for our customers, and we appreciate their help! Sign up here for an opportunity to be among the first to test 2 Gig in your city.

2 Gig will roll out to all of our Nashville and Huntsville customers later this year, with plans to launch the service across most of our Google Fiber and Google Fiber Webpass cities in early 2021.

Google Fiber brought you 1000 megabits in 2010, and we’re upping that 2000 megabits for 2020. This is just the start of many more product launches to come. Our goal is to keep delivering groundbreaking speeds at competitive prices with the customer service Google Fiber is known for.

Posted by Amalia O’Sullivan, Director of Product Management






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Back in February, we announced that we were no longer offering a traditional TV product to new customers. As we said then, the best TV is already online, and we’ve seen many of our customers opt for one of our streaming service partners when they sign up for their internet service. In fact, more than 84% of our customers use some sort of streaming service. Whether you are part of the 16% who haven’t yet found the right way to watch or you’re a seasoned streaming pro, we’ve put together some info on our website to help make it easier for you to find the best content for you.

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The past few months have made the choice and control that streaming provides even more critical. With live sports at a trickle and new movies coming out online instead of in the theater, knowing how to find the content you want when you want it is essential. And that time is going up: our network saw around a 35% increase in traffic overall as people began to work and learn and live at home full time, and we also saw an increase in streaming traffic, with people watching earlier in the day and for longer periods of time. And as always, gigabit internet makes it easy to put any — or many — streaming services to work.

We’re continuing to work to make it easier to find the TV and video content you want with more streaming choices available for our internet customers. We’re thrilled to welcome Philo as a new streaming partner. Philo offers over 60 channels of live and on-demand TV for just $20 a month, providing yet another affordable way to watch your favorite shows. Philo joins YouTube TV and fuboTV as one of our streaming offerings, and we’re working to make it even easier to get the streaming options our customers want.

2020 has been a year of transition. How we watch TV and what we need to do it well has changed, And fast, reliable internet makes it possible.

Posted by Liz Hsu, Director, Product Strategy





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It’s Women’s History Month and we wanted to take a moment to highlight some of the incredible work that women are doing in the tech and gaming industry. From creating innovative new video games to teaching the next generation of coders, women are doing incredible things in these traditionally male-dominated fields.

The three women below inspire us every day with the work they are doing in our Google Fiber cities. They remind us why we do what we do — connect people to the things that matter to them. Find out what drives them in their own words (and if you want to learn even more about these superstars, follow us on Twitter and Facebook).



Elizabeth Schulte
Salt Lake City, Utah

Elizabeth is an interactive designer and digital media mentor at Spy Hop Productions. She teaches teens how to create video games.


Having women on a game creation team adds a more robust perspective. If every member of the team looks the same and acts the same, you’re going to get the same old answers. But by diversifying teams, we can get fresh perspectives to the questions asked and maybe even get new solutions to old problems. Females are half the population; we should represent a similar number in games creation.

To help support their girls’ interests in STEM, I’d give parents this advice: See teens where they are. Give them the tools to be successful. Celebrate the positive steps that they make. Let them fail in a safe environment; let them try to fix problems on their own first. Nudge them toward the solution; everything is an opportunity to learn.


Daisy Magnus-Aryitey
Durham, North Carolina

Daisy is a software engineer and the Director of Programs at Code the Dream. She wrote her very first line of code as a student with the organization. Now, she’s working to show other women that they belong in tech, too.


I don’t think being a woman necessarily made it more difficult to break into the field, but it does make it hard to advance in the field — to move into a leadership role. As a woman, and especially as a woman of color, you definitely have to be a vocal advocate for yourself.

I think the best way to show girls that they belong in STEM fields is to show them women who are in tech. It’s not enough to simply say that this is a field for everyone, and it’s not enough to celebrate a small number of women in tech that are based in New York City or the Bay Area. We need girls to see women in their own cities and communities who are working as software engineers.


Athena
Austin, Texas

Athena is a live streamer — meaning she plays video games with people watching her online, specifically on Twitch, for a living. She started gaming at 7 years old, and had no idea that it would turn into her career.


As a game-streaming woman, I did encounter a number of challenges early on. Initially, the major criticism was that my success was not attributed to hard work and providing entertaining content, but solely due to my gender. Over time, that criticism faded somewhat as my Rocket League community grew.

The impact I am able to have on the lives of the people in my community is my favorite part of what I do. If I can make one person smile or laugh or forget a tough time they are going through, even if only for a couple minutes, it’s all worth it.



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Last week, we shared the news that Google Fiber Webpass is now available in Nashville, joining Austin as the second city where customers can get the best of both Google Fiber and Google Fiber Webpass. Today, Webpass is excited to announce that we’re officially becoming Google Fiber Webpass in all our Webpass cities — from Seattle to Miami!


From now on, whether you’re in San Diego or San Francisco, Denver or Chicago, you’ll see the Google Fiber Webpass name whenever you are looking for truly fast, reliable internet. Google Fiber Webpass leverages point-to-point wireless technologies to quickly serve customers in apartments and condos in high density areas, which makes us a great fit for residents in the dynamic and growing cities we serve. 


Rolling out our new name and branding is another step in bringing together the best parts of both Google Fiber and Webpass — building on our shared mission of connecting more people to reliable, customer-friendly, high-speed Internet. So, while the new name doesn’t mean Google Fiber’s fiber-to-the-home service is expanding to any of our Google Fiber Webpass cities, it does mean that we’re one step closer to providing customers in all of our cities a more integrated Google Fiber and Webpass experience! We’re working as one big team to continue to make sure our customers have a great experience, regardless of where they are and how they get their Internet. 

Thank you to all of our Google Fiber Webpass customers across the country — we’re excited to continue serving all of you, and we’re looking forward to connecting many, many more happy Google Fiber Webpass customers.

Posted by Brien Bell, Head of Webpass

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We hope you love the fourth installment in our series Watch This Way, aimed at making watching TV over the Internet easier. If you missed the earlier editions, you can find them here.
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There are a lot of fish in the sea when it comes to watching TV over your Internet (“fish” meaning “streaming services,” in this case). But sometimes, it can feel like there’s something out there for everybody except for you. No matter how eclectic your tastes are, there is an option out there that will make your heart leap. (Plus, having gigabit Internet makes it super easy to take advantage of watching TV over the Internet.) Our handy matchmaking guide below will help you find your perfect match so that you can snuggle in and watch your version of romantic TV and movies (whether that’s a Hallmark movie or classic horror).

If you are a(n). . .

💓 Anglophile who’s a diehard sports fan, meet your matches: fuboTV, ESPN+, BritBox. fuboTV and ESPN+ both let you watch live sports all day, every day. With ESPN+, you can also watch game replays and highlights. Watch your favorite British TV shows whenever you want over BritBox — accents and dry humor included. 

💓 Prime-time fan who live tweets reality shows, meet your matches: YouTube TV, Hulu+ Live TV, Philo, SlingTV. With these you can watch live TV — that includes sports, local news, prime time shows, and yes … reality TV, all in real time. 

💓 Cricket fan with a passion for horror and old cartoons, meet your matches: WillowTV (for cricket), Shudder (for horror), Boomerang (for old cartoons). See? There really is something out there for everyone. Sometimes, even multiple somethings.

💓 Pop culture-loving anime-enthusiast, meet your matches: Netflix, Crunchyroll. Turns out, you can’t have FOMO when you can watch the hottest new shows on demand with Netflix. And with Crunchyroll, you can watch anime all day, even the latest episode of your favorite series just one hour after it airs in Japan. どういたしまして (Dōitashimashite - you’re welcome).

💓 Wrestling superfan who can quote Disney movies, meet the whole package: WWE TV, Disney+. Wrestling in the day, Disney movies at night. Or vice versa.

💓 For the Bollywood aficionado: HotStar. Not only can you catch your favorite Indian movies, but you can also start watching HotStar’s original content, from talk shows to comedies.

💓 Top-notch cinematography and exclusive content lovers, meet your matches: Starz, Showtime, and HBO Now You won’t just watch any series — they have to be award-winning (and nominated) with serious budgets behind them. (CGI dragons, anyone?) These will keep you up on all the exquisite, exclusive content you know and love to talk about.

💓 Free spirit who also lives for getting stuff for free, meet your matches: Pluto TV, Stirr, tubi, Shout Factory TV. You read that correctly: Free. Watch live TV with PlutoTV and watch TV shows and movies on demand with tubi, all without paying a dime … and watch mindbenders from the ’50s, cult films from the ’80s, and other eclectic works of art with Shout Factory TV (which is also free).

If you’ve read through this entire list and didn’t see something to make you swipe right, fear not — there’s not only still hope, there’s still a lot of hope. There are many other amazing, niche streaming platforms out there, waiting to find their beloved viewers … but, unlike your newfound love, we had to end this blog somewhere.

*All services listed are subject to their own prices, terms, and conditions. Google Fiber is not responsible for these offerings and does not control any aspect of the referenced services.


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Our series, Watch This Way, aimed at making watching TV over the Internet easier, continues with the hope of getting you red carpet ready. Missed the rest/others? Find them here.
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You’ve seen the list of nominees, questioned who got snubbed, and tweeted your feelings about it more than once. But are you really ready for all the awards shows? Have the perfect outfit, seen all the movies, and know just how you plan to tune in? The truth is that you don’t need much more than the Internet to prepare and watch these big nights. Here’s how:

Getting ready: Choose your Internet TV service.

Yes, you can watch major awards shows and events without cable. Many local broadcast stations have web- or app-based ways to watch, or you can use a cable alternative like YouTube TV or fuboTV. Double check that your service of choice features the programming you’re looking for.

To watch TV over the Internet, you’ll need a smart TV or a streaming device, such as a Roku Player, Google Chromecast, Amazon Fire TV, XBox One, Android TV, or Apple TV. Plus, when you watch over gigabit Internet, you can say goodbye to buffering — no missing out on the most important moments.

Getting ready: Do your research and get familiar with the nominees.

Not to say that we don’t miss the days of video stores, but it’s pretty helpful to be able to watch 10 movies in a row without ever leaving your couch. Check out Netflix, Hulu, Amazon Prime, and Disney+ to get started on the films and TV you may have missed. Then you’ll be armed with all the information you need to make predictions.

During the show: Share your thoughts in real time!

Arguably one of the best parts of watching awards shows in real-time is live tweeting your opinions, staying caught up with fashion highlights and lowlights, and seeing (or making) memes before they go viral.

Can’t stay up that late to catch it all? Don’t worry! You can watch when you’re ready. Many cable alternatives come with plenty of cloud DVR storage, or you watch on-demand the next day. (You just might want to rethink your social media strategy.)

So grab some popcorn, suit up in that red carpet-worthy outfit, and get ready to share your thoughts on your preferred social platform. It’s showtime.


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TV. We all watch it; we all love it. That will never change.

But what will change — what has changed — is how we watch it. You no longer need pricey bundles that force you into paying for channels you’ll never watch, taking away your choice and control. And you especially don't need to be locked into one way to get TV in the face of continued price increases or contract battles when all you want to do is watch TV.

Nope, you really only need one thing: fast, fair, reliable Internet.

As we return our focus to where we started — as a gigabit Internet company — we’re also ready to challenge the status quo, to finally come right out and say it: customers today just don’t need traditional TV.

The best TV is already online. And we want to help you watch it, in the ways that work best for your budget and your own viewing preferences. You want live TV? Great. Sports? Go get it. On-demand shows? Absolutely. It’s all online, just waiting for you.

So, as of today, Google Fiber will no longer offer a linear TV product to new customers. For our current TV customers, we know you have come to rely on Google Fiber TV and we will continue to provide you with traditional TV service. And we'll be happy to help everyone explore other options to get their favorite programming the way TV is watched now — over the Internet, with the virtually unlimited choice and control online viewing provides.

In fact, we’ve added a second streaming service to our line-up: starting today, customers can sign up for fuboTV at the same time they sign up for their Google Fiber service. This is particularly exciting for sports fans — fuboTV offers more than 35,000 live sporting events each year. And you can also watch popular TV shows, movies and news on fuboTV — their base package alone has more than 100 live channels and more than 30,000 TV episodes and movies on demand every month. You also get cloud DVR and the ability to stream simultaneously on multiple screens.

Our partnership with fuboTV is in addition to one with YouTube TV, announced in December. Now, new Google Fiber customers have at least two options to choose how they want to get the live and on-demand programming they know and love. Of course, customers can always sign up for any of the many other streaming services on their own — we’ll provide the Internet!

When you have a smooth, steady connection of a gig (or more!), getting all your TV online — live, show by show, your DVR — is possible and easy. Without long loading screens and bulky cable boxes; without competing for bandwidth from other devices or family members. And, especially, without worrying about hitting a data cap.

We didn’t make this change happen; the industry didn’t make this change happen. You did. You’ve been telling us for a long time that you wanted more choice and more control. You wanted no contracts and more flexibility. You made your voice heard with where and how you spend your money, and Google Fiber is listening.



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