And the Gold Award goes to . . .our customers!
Hey, did you hear Google Fiber won the Gold Stevie Award for Customer Service Department of the Year in Telecommunications for the second year in a row? We are pretty proud to be able to serve our customers, so you might have heard it if you stopped by a Fiber Space to ask a question, catch a movie or grab a cup of coffee.
Or perhaps one of our call center reps in Austin or Boise mentioned it to you or maybe your Google Fiber technician showed you this video of the ceremony while testing your Fiber connection.
Okay maybe not, but even if this is the first time you’re even learning about the existence of Stevie Awards for Customer Service, I hope that you have felt our passion to transform what’s expected of customer support in this industry.
We love our customers and want to make them happy. So if you want to get in touch with us --for any reason -- let us know! We’ll keep working to get better --because while Gold is the best Stevie you can receive, we know there is always room to improve.
I’m the guy on the left -with my teammates.
Posted by Nodas Papadimitriou, Customer Happiness Program Manager